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* Do not use water and other cleaning detergents on the massage chair.
* Do not stack, stab, slit or harshly pull on the surface of the massage chair.
* Gently press the buttons during operation and avoid hitting the buttons with
hard objects.
* Pull out the power supply plug after each use.
* Do not use the massage chair for more than 30 minutes at a time.
Warnings
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CONSUMER WARRANTY
Note: Prosepra has contracted service and repair program to Cozzia at
1-866-599-7788. You must call this number to report any malfunction and
service issues. Please do not call Prosepra for the mentioned issues. Please
mail you warranty card to Cozzia service center.
Our products have the following warranty:
massage chairs, motion upholstery
and home theater massage seating provide a one year in-home service warranty
and a two-year parts warranty. Customer service will not issue Return Material
Authorizations (RMAs) for products. Our products will be either repaired by the
consumer or by an in-home technician. Customer service will not issue Return
Material Authorizations (RMAs) for buyer’s remorse.
SERVICE AND TECHNICAL SUPPORT
Consumers may contact the customer service department at
1-866-599-7788
between
8:30 am and 6:00 pm EST, Monday through Friday for warranty or service issues.
Consumers are required to provide the unit serial number and dated proof of purchase
(sales receipt) when they contact the service department regarding a repair.
Customer service representative will attend to most consumer inquiries, but in some
cases a technical service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Customer service will verify
that the unit has failed and provide instructions for repairing a unit. All applicable
repairs, parts, shipping, handling, local tax and a "per incident" fee will be charged for
non-warranty repairs and support calls.
