Support, Service & Warranty
Page 79 of 83
10.
SUPPORT, SERVICE &
WARRANTY
CONTACTING TECHNICAL SUPPORT
ProSoft Technology, Inc. is committed to providing the most efficient and effective support
possible. Before calling, please gather the following information to assist in expediting this
process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information regarding:
1
Module configuration and associated ladder files, if any.
2
Module operation and any unusual behavior
3
Configuration/Debug status information
4
LED patterns
5
Details about the serial, Ethernet or Fieldbus devices interfaced to the module, if any.
Note:
For technical support calls within the United States, ProSoft’s 24/7 after-hours phone support is available
for urgent plant-down issues. Detailed contact information for all our worldwide locations is available on the
following page.
Summary of Contents for PLX51-PBS
Page 1: ...PLX51 PBS PROFIBUS DP Slave to EtherNet IP Gateway August 29 2019 v1 0 USER MANUAL...
Page 2: ...Page 2 of 83...
Page 5: ...Page 5 of 83 Warranty Information 81 11 Index 83...
Page 6: ...Page 6 of 83...
Page 10: ...Page 10 of 83...
Page 72: ...Page 72 of 83...
Page 78: ...Page 78 of 83...
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