Support, Service & Warranty
ProSoft Technology, Inc.
Page 29 of 30
July 24, 2014
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Support, Service & Warranty
Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
Product Version Number
System architecture
Network details
If the issue is hardware related, we will also need information regarding:
Module configuration and associated ladder files, if any
Module operation and any unusual behavior
Configuration/Debug status information
LED patterns
Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note:
For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers. Detailed contact information for all our worldwide locations is available on the following
page.
