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EUROMEDICS GmbH, Hauptstraße
169 D-59846 Sundern, Germany
(hereinafter called “EUROMEDICS”)
provides a warranty for the prorelax®
TENS+EMS DUO COMFORT (herein-
after called the “Product”) subject to
the following preconditions and in
the scope described below.
The warranty conditions described
below do not affect the legally pre-
scribed warranty obligations of the
seller from the contract of purchase
with the buyer. Moreover, the war-
ranty applies irrespective of manda-
tory legal liability provisions, such
as those according to the product
liability law, or in cases of mala fide
intent or gross negligence, or owing
to injury to life and limb, or to health
by EUROMEDICS or its agents.
EUROMEDICS guarantees the de-
fect-free operability and the com-
pleteness of the product, especially
that the product is free of material
defects, manufacturing defects and
construction defects. The decisive
factor in this regard is the state of the
art of the science and technology at
the time of manufacturing. The pro-
duct must have manifested the de-
fect that caused the damage at that
time itself.
If the purchaser wishes to file a war-
ranty claim, he must first contact
EUROMEDICS customer service:
EUROMEDICS Customer Service
Grandkaule 3
Tel: +49 (0)2208/9217999
D-53859 Niederkassel
E-Mail: [email protected]
The purchaser will then get further
information on how to process the
guarantee case, for example, where
he can send the device free of cost
and what documentation is required.
Filing a warranty claim can only come
into
consideration if the buyer can submit
-
a copy of the invoice/proof of
purchase and
- the original product
to EUROMEDICS or to a service cen-
tre nominated by EUROMEDICS upon
demand.
The warranty period is 2 years from
the date of purchase of a new, un-
used product by the purchaser.
The warranty applies worldwide, i.e.
regardless of the country in which
EUROMEDICS has marketed the pro-
duct and the purchaser has purcha-
sed it.
This warranty only applies to pro-
ducts that the purchaser has procu-
red as a consumer and exclusively for
personal purposes in the framework
of domestic use (i.e. not for products
that were procured or used in the
framework of a commercial or inde-
pendent professional activity).
If the product is found to be deficient
in operability in accordance with the
following provisions during the war-
ranty period, EUROMEDICS will pro-
vide a free replacement according to
these warranty conditions.
Expressly excepted from this warran-
ty are
- products that are used, cleaned,
stored or maintai- ned incorrect-
ly and/or not in compliance with
the conditions laid down in the
operating manual, as well as pro-
ducts that were opened, repaired
or modified by the purchaser or by
a service centre not authorised by
EUROMEDICS;
- products that were sold as second
quality or used articles;
-
consequential damages arising
from a defect in the product (ho-
wever, in this case, there may be
entitlements from product liability
or from other mandatory legal lia-
bility regulations).
Warranty
