PROMULTIS Touchtable User Manual Download Page 18

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4.2 Diagnosis result analysis

f you find a red error in test result, please refer these below options to find a solution.



Check compatibility



Solution:



Upgrade to latest driver from PQ Labs official website:

http://www.pqlabs.com/support.html



“Open bulk device” fails



Solution:



Reinstall PQ labs driver



Check power supply

For more exciting multitouch products visit

www.promultis.info

or call +44 (0) 239 251 2794

MULTITOUCH SOLUTIONS

Summary of Contents for Touchtable

Page 1: ...s detailed usage instructions for your product Please read this manual thoroughly Figures and illustrations in this User Manual are provided for reference only and may differ from actual equipment appearance Equipment design and specifications may be changed without notice Due to the processes required for manufacturing a large format Projected Capacitive product Promultis will only accept warrant...

Page 2: ... visit www promultis info or call 44 0 239 251 2794 MULTITOUCH SOLUTIONS touchtable 2 Remote Control Promultis Manual HDMI Cable AC Power Supply USB Cable Getting started The following items are included in your product box NUC PC optional ...

Page 3: ...beam interruption technology Instead of an overlay on the surface a frame surrounds the display The frame has light sources or light emitting diodes LEDs on one side and light detectors on the opposite side creating an optical grid across the screen When an object touches the screen the invisible light beam is interrupted causing a drop in the signal received by the photo sensors The overlay is po...

Page 4: ...isplay the on screen menu 7 EXIT Press to close current menu 8 OK Press to accept your selection or display the current mode Press to select on screen menu items or change menu values 9 Picture Change picture setting user high brightness standard sport cinema 10 Display Model info on screen 11 REWIND FORWARD PLAY PAUSE STOP Able to rewind forward play pause and stop the screen 12 Vol Vol Press to ...

Page 5: ...watching a programme the previous channel appears Play pause When pressed the playback controls appear Using these controls you can control the media content that is playing Smart Hub Returns to the Home Screen Voice Interaction RunsVoice Interaction Press and hold the button say a command and then release the button to run Voice Interaction When you press the button the Enter Voice Command Guide ...

Page 6: ...tems and changes the values seen on the menu Exits the menu MEDIA P DisplaysMedia Play YAHOO Runs Yahoo widget MTS Press to choose stereo mono or Separate Audio Program SAP broadcast FAV CH Displays Favorite Channel Lists on the screen P SIZE Selects the picture size CC Controls the caption decoder Displays and selects the available video sources Press to directly access channels Press to select a...

Page 7: ...For more exciting multitouch products visit www promultis info or call 44 0 239 251 2794 MULTITOUCH SOLUTIONS touchtable 7 Controller for Cello ...

Page 8: ...at USB Menu Control Buttons Controls media playback POWER Turns the monitor on or off MONITOR ON Turns the monitor on MONITOR OFF Turns the monitor off ENERGY SAVING Reduces power consumption by adjusting peak screen brightness INPUT Selects the input mode 3D Used for viewing 3D videos This model does not support this 1 a A Togglesbetweennumericalandalphabetical Depending upon the model this featu...

Page 9: ...r to using your touch screen phone or tablet but on a much larger scale What has to be born in mind when using a large scale interactive touch screen is how the technology works If you could imagine a matrix of horizontal and vertical infrared beams crossing close to the surface of the screen so that when you place a finger close to the screen you are breaking the beams to let the computer input t...

Page 10: ...ouch is not precise Go through calibration setup below If there are any further faults or issues please contact Promultis technician Touch calibration settings If you need to calibrate your touch screen in Windows use the following steps Click Start and then Control Panel Under Tablet PC Settings tap Calibrate the screen for pen or touch input On the Display tab under Display options tap Calibrate...

Page 11: ... have infrared lights from some kinds of lamps or from directly casting or reflecting sunlight 2 Platform Interface and Function The platform application includes two sections platform and doctor 2 1 Platform Platform main interface Platform main function TUIO protocol support Any application developed by TUIO protocol can get touch messages from PQ Labs platform For more exciting multitouch produ...

Page 12: ...Q hardware works as a mouse keyboard to support your applications 2 11 Touchscreen Information Serial Number Unique ID of a touchscreen Firmware Version Internal firmware version of a touchscreen Description Maximum touch points that a physical touch screen supports Status Show current status of a touch screen It may be a Working normal b Open bulk device failed c Open virtual digitizer failed d O...

Page 13: ... and release your finger it may cause a joggle this feature enabled will reduce that joggle enabled by default Night Club Mode This feature can enhance anti jamming performance of PQ Labs hardware When there is some lights interface this feature will let touch screen work normal Disabled by default Log Touch Data This feature can log touch data end customer can enable it to make a log for PQ Labs ...

Page 14: ...ardware you may get a higher FPS of hardware Reset Default Settings R Reset to these feature settings in factory 2 13 Calibration Calibration Allow end customer to call calibration utility Reset Calibration Discard stored calibration data and reset to default data in theory For large and customized hardware this function is recommended if hardware mounts precisely 2 14 Utility Diagnose Allow end c...

Page 15: ...ion of hardware Firmware 2 22 Preparation Check and close other PQMT applications Stop other application which may occupy PQ hardware and prepare for doctor running PQ hardware is disconnected from all other application connection Running environment doesn t prepare Check Windows 7 native multi touch Check if current Windows OS supports native touch or if native touch disabled For more exciting mu...

Page 16: ...unning environment doesn t prepare Check power supply This option is only meaningful for part series product which is powered by USB cable This option will report if current got from PC is enough Power enough or function not available for power adapter Power from USB cable is not enough Check touchscreen data It will give out a score after finishing this option check Hardware check is ok Hardware ...

Page 17: ... a different install path if you need Click on Install Click on Finish to reboot 3 3 Uninstall Step Open install path C Program Files x86 PQLabs MultiTouchPlatform Click on Click on Yes on the new popup 4 What can I do when touch overlay fails to work 4 1 Build a diagnosis session Start the Doctor Steps Click on Click on For more exciting multitouch products visit www promultis info or call 44 0 2...

Page 18: ... solution Check compatibility Solution Upgrade to latest driver from PQ Labs official website http www pqlabs com support html Open bulk device fails Solution Reinstall PQ labs driver Check power supply For more exciting multitouch products visit www promultis info or call 44 0 239 251 2794 MULTITOUCH SOLUTIONS ...

Page 19: ...ou have Check touchscreen data Solution Make sure touch surface is clear and without anything might block Signal In this case you have to send this report to PQ Labs support team Steps Click on Send Report For more exciting multitouch products visit www promultis info or call 44 0 239 251 2794 MULTITOUCH SOLUTIONS ...

Page 20: ...d to Support Team Email support pqlabs com Check ambient light Solution Generally PQ Labs IR touch screen may be disturbed by Sunlights or Halogen lamps Please try to remove or decrease any strong lights directly casting to touch screen If the problem persists please click on Send Report to contact PQ Labs Support Team For more information please refer to last option For more exciting multitouch p...

Page 21: ...Control Panel Hardware and Sound Pen and Touch Click on tab Touch Make sure both Use your finger and Enable multi touch options are checked OK For more exciting multitouch products visit www promultis info or call 44 0 239 251 2794 MULTITOUCH SOLUTIONS ...

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