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Chapter 9: Support

This chapter covers the following topics:

•

Frequently Asked Questions (below)

•

Contacting Technical Support (page 285)

•

Limited Warranty (page 288)

•

Returning product for repair (page 289)

Frequently Asked Questions

What kind of disk drives can I use with VTrak?

VTrak supports 1.5 and 3.0 Gb/s Serial ATA disk drives.

Can I take the disk drives from my UltraTrak, put them into the VTrak and
keep my disk array or logical drive intact?

Yes. UltraTrak and early VTrak subsystems used a proprietary method of
disk metadata, stored in the reserve sector of each physical drive. VTrak
M610i, M310i, and M210i use the industry-standard DDF and has a
metadata-to-DDF conversion feature. To use the conversion feature, you
must restart the VTrak after installing disk drives from an older system.

VTrak M610i, M310i, and M210i do not support Parallel ATA (PATA) disk
drives.

Note that if you move the disk drives from the VTrak M610i, M310i, or M210i
to the older subsystems, they will not recognize your disk array or logical
drive.

How can I tell when the VTrak has fully booted?

When the VTrak is fully booted up, the Power and FRU LEDs will light up
green. If a disk array is present, the Logical Drive LED will light up green
also. The Controller heartbeat LED blinks once every two seconds.

Why does VTrak come with a Command Line Utility?

First, to assign your VTrak an IP address in order for the WebPAM
management software to connect to it. Second, in the event of a network
failure, you can still access the VTrak. Third, some users prefer the
Command Line Utility.

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Summary of Contents for VTRAK M210i

Page 1: ...VTRAK M610i M310i M210i Product Manual Version 0 9 ...

Page 2: ...y contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or im...

Page 3: ...isk Drives 16 Making Management and Data Connections 18 Configuring an IP Storage Area Network 18 Configuring Direct Attached Storage 19 Making Serial Cable Connections 20 Connecting the Power 21 Chapter 3 VTrak Setup 23 Setting up the Serial Connection 23 Choosing DHCP or a Static IP Address 24 Viewing MAC and IP Addresses in the CLI 24 Viewing MAC and IP Addresses in the CLU 24 Setting up VTrak ...

Page 4: ... an Alias for the Subsystem 47 Setting Subsystem Date and Time 48 Viewing the Runtime Event Log 48 Saving the Runtime Event Log 49 Clearing the Runtime Event Log 49 Viewing NVRAM Events 49 Saving NVRAM Events 50 Clearing NVRAM Events 50 Viewing Current Background Activities 50 Making Background Activity Settings 51 Running Background Activities 52 Running Media Patrol 52 Running PDM 52 Viewing Sch...

Page 5: ...iewing Link Aggregation Entries 65 Creating a Link Aggregation Entry 65 Changing a Link Aggregation Entry 66 Deleting a Link Aggregation Entry 66 Managing iSCSI Connections 67 Viewing Node Information 67 Making Node Settings 68 Viewing Target Port Information 69 Viewing Data Port Statistics 69 Viewing Portal Information 70 Viewing Session Information 70 Viewing iSNS Information 70 Making iSNS Sett...

Page 6: ...m 90 Monitoring the Restart 90 Managing Controllers 91 Viewing the Controller 91 Locating a Controller 91 Viewing Controller Information 92 Viewing Controller Statistics 93 Making Controller Settings 93 Managing Enclosures 95 Viewing the Enclosures 95 Locating an Enclosure 95 Viewing Enclosure Information 96 Making Enclosure Settings 97 Viewing FRU VPD Information 97 Checking the Batteries 97 Reco...

Page 7: ...ve 113 Migrating a Disk Array 113 Rebuilding a Disk Array 114 Running Media Patrol on a Disk Array 115 Running PDM on a Disk Array 116 Transitioning a Disk Array 116 Preparing a Disk Array for Transport 117 Managing Logical Drives 118 Viewing Information for All Logical Drives 118 Locating a Logical Drive 119 Viewing Logical Drive Information 119 Viewing Logical Drive Statistics 120 Making Logical...

Page 8: ...ime 137 Managing the Controllers 138 Viewing Controller Information 138 Making Controller Settings 138 Locating the Controller 139 Managing the Enclosure 140 Viewing Enclosure Information 140 Viewing Power Supply Status 140 Locating a Power Supply 140 Viewing Blower Status 141 Viewing Voltage Sensor Status 141 Viewing Temperature Sensor Status 141 Setting Temperature Thresholds 141 Checking the Ba...

Page 9: ...ing a Logical Drive 156 Deleting a Logical Drive 157 Managing Logical Drives 158 Viewing Logical Drive Information 158 Setting an Alias for a Logical Drive 159 Setting Write Cache Policy 159 Setting Read Cache Policy 159 Initializing a Logical Drive 160 Running Redundancy Check 160 Locating a Logical Drive 161 Managing the Network Connection 162 Making Management Port Settings 162 Making iSCSI Dat...

Page 10: ...kground Activity Settings 172 Working with the Event Viewer 174 Viewing Runtime Events 174 Clearing Runtime Events 174 Viewing NVRAM Events 174 Clearing NVRAM Events 175 Managing Spare Drives 176 Viewing a list of Spare Drives 176 Creating a Spare Drive 176 Making Spare Drive Settings 177 Running Spare Check 177 Deleting a Spare Drive 178 Working with LUN Mapping 179 Viewing Initiators 179 Enablin...

Page 11: ... 196 Restarting VTrak Telnet Connection 196 Restarting VTrak Serial Connection 196 Working with the Buzzer 197 Silencing the Buzzer 197 Making Buzzer Settings 197 Testing the Buzzer 197 Chapter 6 Maintenance 199 Updating the Firmware in WebPAM PROe 199 Downloading the Firmware Image File 199 Updating Firmware from TFTP Server 199 Updating Firmware from your PC 200 Restarting the Subsystem 201 Upda...

Page 12: ...AID 10 Mirror Stripe 225 RAID 50 Striping of Distributed Parity 226 Choosing a RAID Level 228 RAID 0 228 RAID 228 RAID 1E 229 RAID 5 229 RAID 6 229 RAID 10 230 RAID 50 230 Choosing Stripe Size 231 Choosing Sector Size 231 Cache Policy 232 Read Cache Policy 232 Write Cache Policy 232 Adaptive Writeback Cache 232 Capacity Coercion 233 Initialization 234 Hot Spare Drive s 234 Partition and Format the...

Page 13: ...re Drive 269 Without a Hot Spare Drive 270 Rebuild Operation 270 Incomplete Array 272 Physical Drive Problems 273 Physical Drive Offline 273 Physical Drive Failed 273 Enclosure Problems 275 Connection Problems 278 Serial Connections 278 Network Connections 278 iSCSI Connections 279 Browser Does Not Connect to WebPAM PROe 280 Unsaved Data in the Controller Cache 281 Chapter 9 Support 283 Frequently...

Page 14: ...VTrak M610i M310i M210i Product Manual xiv ...

Page 15: ...omise Array Management Professional WebPAM PROe software This manual includes a full table of contents index chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an ess...

Page 16: ...front view Figure 2 VTrak M310i front view M210i is similar A defective drive may be replaced without interruption of data availability to the host computer If so configured a hot spare drive will automatically replace a failed drive securing the fault tolerant integrity of the logical drive The self contained hardware based RAID logical drive provides maximum performance in a compact external cha...

Page 17: ...nd Direct Attached Storage DAS The M310i and M210i are 2U enclosures designed for an IP SAN or DAS The M610i M310i and M210i subsystems support 1 5 Gb s SATA disk drives 3 0 Gb s SATA disk drives Mgmt IOIOI iSCSI 2 iSCSI 1 RAID Controller Power Supply 1 Power Supply 2 Cooling Unit 1 Cooling Unit 2 Mgmt IOIOI iSCSI 2 iSCSI 1 O I O I RAID Controller Power Supply 1 Power Supply 2 Cooling Unit 1 with ...

Page 18: ...s Serial ATA SATA 1 5 Gb s and 3 Gb s drives simultaneously in the same system Dual 1 Gb s iSCSI host ports provide high availability IP SAN Simplified remote management with a comprehensive embedded web based management via Ethernet WebPAM PROe Command Line Interface Utility via DB9 Serial Port Three years complete system limited warranty includes 24 x 7 email and phone support with highly experi...

Page 19: ...spares Multiple global or dedicated hot spare drives with revert option Maximum LUNs per subsystem 256 in any combination of RAID levels Maximum LUNs per array 32 logical drives LUNs Supports LUN carving by allowing an array to be divided into multiple logical drives Supports out of order logical drive deletion and re creation Max LUNs per Target ID Up to 64 depending on host side driver and opera...

Page 20: ... Ethernet OS independent localized in multiple languages SSL Security support Command Line Interface CLI and Command Line Utility CLU via DB9 Serial Port or Telnet Standard Management Protocols SNMP WBEM CIM RAID Creation Automatic Express and Advanced configuration support for novice to skilled users Management Interfaces WebPAM PROe CLU CLI audible buzzer and visible LEDs alarms Management Proto...

Page 21: ... 0 5 kg 1 1 lb per drive Gross Weight including carton M610i 30 kg 66 1 lb without drives M310i M210i Safety FCC Class B VCCI C Tick cUL TUV CB BSMI Warranty and Support Warranty Three years complete system limited warranty Support 24 x 7 email and phone support Americas and EMEA only 24 x 7 access to Promise support site for drivers firmware compatibility Advanced replacements program FCC Stateme...

Page 22: ...VTrak M610i M310i M210i Product Manual 8 ...

Page 23: ...Unit Quick Start Guide Null Modem Cable Left and right center mount brackets Left and right mounting rails Screws for disk drives 36 for M210i 52 for M310i 70 for M610i including 4 spares 1 5m 4 9 ft Power cords 2 for US and 2 for Europe CD with SNMP files Product Manual and Quick Start Guide Warning The electronic components within the VTrak disk array are sensitive to damage from Electro Static ...

Page 24: ...ing screws from your rack system Be sure the support is on the bottom facing inward Cautions At least two persons are required to safely lift place and attach the VTrak subsystem into a rack system Do not lift or move the VTrak subsystem by the handles power supplies or the controller units Hold the subsystem itself Do not install the VTrak subsystem into a rack without rails to support the subsys...

Page 25: ...the rails 7 Secure the VTrak subsystem to the rack through each handle using the attaching screws from your rack system Figure 2 Rack mount assembly diagram Inside of post Rack front post Rail attaching screw not included Rail adjustment screw Flange Rail attaching screw not included Inside of post Rack back post Front rail Rail adjustment screw Rear rail Support ...

Page 26: ... the corresponding holes in the subsystem Attach each plate with six screws included See Figure 4 Cautions At least two persons are required to safely lift place and attach the VTrak subsystem into a rack system Do not lift or move the VTrak subsystem by the handles power supplies or the controller units Hold the subsystem itself Do not install the VTrak subsystem into a rack without rails to supp...

Page 27: ...flange See Figure 5 7 Place the subsystem with mounting rails into your rack system 8 Attach the mounting rail assemblies to the outside of the rack posts using the attaching screws from your rack system 9 Square the rail assemblies in the rack 10 Tighten the adjustment screws and the attaching screws 11 Place the VTrak subsystem onto the rails 12 Secure the VTrak subsystem to the rack through eac...

Page 28: ...duct Manual 14 Figure 5 Mounting rail installation Inside of post Rack front post Rail attaching screw not included Rail adjustment screw Mounting Rail Rail attaching screw not included Inside of post Rack back post Sliding plate ...

Page 29: ... suitable disk drive into any slot in the enclosure The diagram below shows how VTrak s drive slots are numbered Slot numbering is reflected in the WebPAM PROe and CLU user interfaces Figure 6 VTrak M610i drive slot numbering Level Number of Drives Level Number of Drives RAID 0 1 or more RAID 6 4 to 16 RAID 1 2 only RAID 10 4 or more RAID 1E 2 or more RAID 50 6 or more RAID 5 3 to 16 Must be an ev...

Page 30: ... carrier 2 Carefully lay the disk drive into the drive carrier at the front so that the screw holes on the bottom line up 3 Insert the screws through the holes in the drive carrier and into the bottom of the disk drive See Figure 8 Install only the counter sink screws supplied with the VTrak Install four screws per drive Snug each screw Be careful not to over tighten 4 Reinstall the drive carrier ...

Page 31: ...allation 17 Figure 8 VTrak drive carrier mounting holes Figure 9 SATA Disk Drives mount at the front of the carrier WARNING Counter sink screws only SATA Drive Mounting Holes SATA Drive Mounting Holes Serial ATA Disk Drive ...

Page 32: ...nect the 1 GbE iSCSI NIC to your GbE switch 2 Connect the VTrak Data Ports to your GbE switch Management Path To establish the management path Connect the PC s standard network card and VTrak Management Port to your network switch Figure 10 VTrak IP SAN connections As an alternative you can use the same GbE iSCSI NIC for your PC for management and data connections However combining management and ...

Page 33: ... A network interface card NIC in the PC Data Path To establish the data path Connect the GbE iSCSI NIC in your PC to one of the VTrak Data Ports Management Path To establish the management path Connect the PC s standard NIC and VTrak s Management Port to your network switch Figure 11 VTrak DAS connections Mgmt IOIOI iSCSI 1 iSCSI 2 O I O I PC VTrak Network Switch iSCSI Port Management Port GbE NIC...

Page 34: ... VTrak M310i The M610i and M210i are similar To set up a serial cable connection 1 Attach a null modem cable to the DB 9 connector on the VTrak 2 Attach the other end of the null modem cable to a serial port on the Host PC or Server You will establish a serial connection on the Host PC or Server see page 23 At this time continue with Connecting the Power on page 21 Mgmt IOIOI iSCSI 1 iSCSI 2 Mgmt ...

Page 35: ... the blink pattern Power FRU and Logical Drive Status LEDs display green continuously RAID Controller LED flashes green if there is activity on a iSCSI port Figure 13 VTrak front panel LED display The M610i is shown There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Figure 14 VTrak disk carrier LEDs After a few moments...

Page 36: ...al 22 If there is no disk drive in the carrier the Disk Status LED and the Power Activity LED will remain dark The Power Activity LED flashes during drive activity The Disk Status LED displays Green when a drive is present and configured ...

Page 37: ...such as Microsoft HyperTerminal This procedure uses the serial cable connection you made See Making Serial Cable Connections on page 20 To set up the serial connection 1 Change your terminal emulation program settings to match the following specifications Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control none 2 Start your PC s terminal VT100 or ANSI emulation program 3 Press ...

Page 38: ...to launch the CLI 3 At the Login prompt type administrator and press Enter 4 At the Password prompt type password and press Enter 5 At the administrator cli prompt type net v and press Enter All of the networking information displays including the MAC and IP addresses Viewing MAC and IP Addresses in the CLU To access the MAC and IP addresses for VTrak s Management Port using a serial connection an...

Page 39: ...the following string then press Enter administrator cli net a mod t mgmt s dhcp enable Note that the IP address described above belongs to the VTrak subsystem not to the RAID controller Use this IP address to log into the VTrak over your network 3 To verify the settings type net and press Enter administrator cli net CId Port Type IP Mask Gateway Link 1 1 Mgmt 192 168 10 87 255 255 255 0 192 168 10...

Page 40: ...8 10 88 255 255 255 0 192 168 10 1 Up 1 2 iSCSI 10 0 10 2 255 0 0 0 0 0 0 0 Down 6 Repeat steps 3 and 4 to set the other iSCSI port Use p 2 in place of p 1 To see the full set of CLI commands at the admin cli prompt type help and press Enter This completes the Management and iSCSI Port setup Go to Creating Disk Arrays with WebPAM PROe on page 29 ...

Page 41: ...t date 3 Type the new date 4 Follow the same procedure to set the System Time 5 Press Ctrl A to save these settings and move to the Management Port configuration screen Making Management Port settings By default DHCP is disabled on VTrak and the default Management Port IP address is set to 10 0 0 1 The TCP Port is set to 2300 Use a new Management Port IP address to log into the VTrak over your net...

Page 42: ...3 Type the new IP Address 4 Follow the same procedure to specify the Subnet Mask Gateway IP Address and DNS Server IP Address If you do not have a DNS server skip the DNS Server IP address 5 Press Ctrl A to save these settings and move to the iSCSI Port 2 screen 6 Follow the same procedure to make settings for iSCSI Port 2 7 Press Ctrl A to save these settings Automatic IP settings To make iSCSI D...

Page 43: ...ge 27 Note that the IP address shown below is only an example The IP address you type into your browser will be different Regular Connection WebPAM PROe uses an HTTP connection http Enter the VTrak s Management Port IP address 192 168 1 105 Together your entry looks like this http 192 168 1 105 Secure Connection WebPAM PROe uses a secure HTTP connection https Enter the VTrak s Management Port IP a...

Page 44: ... and Password are case sensitive 4 Click the Login button Figure 2 WebPAM PROe log in screen After sign in the WebPAM PROe opening screen appears If there are any unconfigured physical drives in the enclosure an Array Configuration menu will also appear See page 31 Note Make a Bookmark Netscape Navigator or set a Favorite Internet Explorer of the Login Screen so you can access it easily next time ...

Page 45: ...ays icon then click the Create tab The Array Configuration menu appears See Figure 4 2 Choose one of the options Automatic Creates a new disk array based on a default set of parameters including one logical drive The number of unconfigured physical drives available determines the RAID level of the disk array and whether a spare drive is created See page 32 Express Creates a new disk array based on...

Page 46: ...gical drive s their RAID level capacity and stripe size Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array A hot spare drive is created for all RAID levels except RAID 0 when five or more unconfigured physical drives are available If you accept these parameters click the Submit button The new disk array appears in the Disk Array List on the Informati...

Page 47: ... menu select an application that best describes your intended use for this disk array File Server Video Stream Transaction Data Transaction Log Other 4 Click the Update button Or check the Automatic Update box and updates will occur automatically The following parameters display Disk Arrays The number of physical drives in the disk array their ID numbers configurable capacity and the number of log...

Page 48: ...click the Update button If there is free capacity remaining you can specify another logical drive now or wait until later 6 Enter an alias for the logical drive in the field provided 7 Choose a RAID level for the logical drive from the dropdown menu The choice of RAID levels depends the number of physical drives you selected 8 RAID 50 only Specify the number of axles for your array For more inform...

Page 49: ...o specify additional logical drives as desired 15 When you are done specifying logical drives click the Next button Step 3 Summary The Summary lists the disk array and logical drive information you specified 16 To proceed with disk array and logical drive creation click the Submit button Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe Close your browser window Click Logout ...

Page 50: ...a iSCSI capable PC can read and write data to the logical drives on the VTrak other PCs can monitor the VTrak from virtually any location Obtaining a Security Certificate Promise Technology provides a default security certificate for the web server as well as for internal data communication However in most cases it is better to install and verify your own certificate And if possible verify your ce...

Page 51: ...aging the Network Connection page 62 Managing iSCSI Connections page 67 Managing Storage Services page 73 Managing Software Services page 76 Exporting the User Database page 84 Importing a User Database page 85 Updating the Firmware page 86 Restoring Factory Defaults page 87 Clearing Statistics page 88 Shutting Down the Subsystem page 89 Restarting the Subsystem page 90 Managing Controllers page 9...

Page 52: ...lar Connection WebPAM PROe uses an HTTP connection http Enter the VTrak s Management Port IP address 192 168 1 105 Together your entry looks like this http 192 168 1 105 Secure Connection WebPAM PROe uses a secure HTTP connection https Enter the VTrak s Management Port IP address 192 168 1 105 Together your entry looks like this https 192 168 1 105 3 When the log in screen Figure 1 appears Type ad...

Page 53: ...Chapter 4 Management with WebPAM PROe 39 Figure 1 The WebPAM PROe log in screen ...

Page 54: ... German French Italian Japanese Chinese Traditional Chinese Simple and Korean 1 Click Language the WebPAM PROe Header The language list appears in the Header 2 Click the language you prefer The WebPAM PROe user interface displays in the selected language Figure 2 Clicking Language in the Header ...

Page 55: ...ce WebPAM PROe is browser based RAID management software with a graphic user interface Figure 3 WebPAM PROe interface There are four major parts to the graphic user interface Header see page 42 Tree see page 43 Management View see page 44 Event Frame see page 44 ...

Page 56: ... subsystem enclosures currently accessible the network see Working with the Storage Network on page 46 Contact Us Click Contact Us for a list of contact information including Technical Support Also see Contacting Technical Support on page 285 Logout To logout of WebPAM PROe see Logging out of WebPAM PROe on page 45 Help Click Help in the Header to access the main online help menu About Click About...

Page 57: ...s logical drives and spare drives The figure below shows the components of Tree View Figure 4 WebPAM PROe Tree View The Administrative Tools section is different for the Super User than for other users The remainder of the Tree is the same for all users Management View displays information according to the item you select in Tree View Name of logged in user Physical Drives in this Enclosure Subsys...

Page 58: ...me events are listed and sorted by Item Number A consecutive decimal number assigned to a specific event Device Battery controller logical drive physical drive port etc Event ID The hexadecimal number that identifies the specific type of event Severity Information Warning Minor Major Critical and Fatal The severity level is user specified See Setting up User Event Subscriptions on page 58 Time Tim...

Page 59: ...two ways to log out of WebPAM PROe Close your browser window Click Logout the WebPAM PROe banner below Figure 8 Clicking Logout in the Header Clicking Logout brings you back to the Login Screen After logging out you must enter your user name and password in order to log in again ...

Page 60: ...Network 1 Click Storage Network in the Header 2 Click the Show Network Subsystems popup option The list will show all subsystems the network at the time the GUI was launched Updating the List of Subsystems To update the list of the VTrak subsytems the Storage Network Click the Discover button at the bottom of the subsystem list Logging into a Subsystem To log into any of the displayed VTrak subsys...

Page 61: ... page 50 Making Background Activity Settings page 51 Running Background Activities page 52 Running Media Patrol page 52 Running PDM page 52 Viewing Scheduled Activities page 53 Scheduling an Activity page 53 Deleting a Scheduled Activity page 54 Viewing Lock Status page 54 Setting the Lock page 55 Renewing the Lock page 55 Releasing the Lock page 55 Viewing Subsystem Information To view informatio...

Page 62: ...nt runtime events recorded since the system was started To view runtime events 1 In Tree View click the Subsystem icon 2 In Management View click the Events tab dropdown menu and select Runtime Events Events are displayed by Item Number A consecutive decimal number assigned to a specific event Device Battery controller logical drive physical drive port etc Event ID The hexadecimal number that iden...

Page 63: ...on Clearing the Runtime Event Log To clear the runtime event log 1 In Tree View click the Subsystem icon 2 In Management View click the Events tab dropdown menu and select Runtime Events 3 Click the Clear Event Log button 4 In the Confirmation dialog box type confirm and click the OK button Viewing NVRAM Events NVRAM Events lists information about the 191 most recent important events NVRAM events ...

Page 64: ...ent log as a text file 1 In Tree View click the Subsystem icon 2 In Management View click the Events tab dropdown menu and select System Events in NVRAM 3 Click the Save Event Log button 4 In the File Download dialog box click the Save button 5 In the Save dialog box name the file navigate to the folder where you want to save the log file and click the Save button Clearing NVRAM Events To clear th...

Page 65: ...ports and can correct data inconsistencies in logical drives Migration Change RAID level or add physical dries to disk arrays PDM Looks for bad blocks the physical drives of disk arrays Transition Returns a revertible spare drive to spare status The rates are defined as follows Low Fewer resources to activity more to data read write Medium Balance of resources to activity and data read write High ...

Page 66: ...cy Check See Running Redundancy Check on page 122 3 In the next screen make the choices as requested 4 Click the Start button Running Media Patrol Media Patrol checks the magnetic media on physical drives When it finds the specified number of bad blocks it will trigger PDM See Making Background Activity Settings on page 51 and Running PDM on page 52 You can schedule Media Patrol to run automatical...

Page 67: ...nu on the Scheduler tab choose an item Media Patrol See Running Media Patrol on page 52 Redundancy Check See Running Redundancy Check on page 122 Battery Reconditioning See Reconditioning a Battery on page 98 Spare Drive Check See Running Spare Check on page 128 3 In the Scheduler dialog box check the Enable This Schedule box 4 Select a start time 24 hour clock 5 Select a Recurrence Pattern Daily ...

Page 68: ...ed Redundancy Check 8 Click the Submit button Deleting a Scheduled Activity To delete a scheduled activity for this subsystem 1 Click the Subsystem icon Tree View 2 From the dropdown menu on the Scheduler tab choose Delete Schedules 3 Check the box to the left of the schedule you want to delete 4 Click the Submit button Viewing Lock Status The lock prevents other sessions including by the same use...

Page 69: ...hat you want the lock to stay active 5 Click the Submit button Renewing the Lock The lock prevents other sessions including by the same user from making a configuration change to the controller until the lock expires or a forced unlock is done Renewing the lock extends the period of time the controller remains locked To renew an existing lock for this subsystem 1 Click the Subsystem icon Tree View...

Page 70: ... the lock before the scheduled time To release the lock for this subsystem 1 Click the Subsystem icon Tree View 2 Click the Lock tab in Management View If you are the User who set the lock click the Unlock option If another User set the lock and you are a Super User click the Unlock option and check the Force Unlock box 3 Click the Submit button ...

Page 71: ...status access privileges display name and email address 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the User Management icon The Information tab appears in Management View Making User Settings To change settings of other users 1 Log into WebPAM PROe as the Administrator or a Super User 2 Click the Subsystem icon in Tree View 3 Click the Administrative Tool...

Page 72: ...ubmit button Setting up User Event Subscriptions An event subscription enables a user to receive email messages about events taking place in the VTrak subsystem To make or change user event subscriptions 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the User Management icon 4 Click the Event Subscription tab in Management View 5 Check the box to enable event...

Page 73: ...ols icon 4 Click the User Management icon 5 In the list of users click the link of the user whose settings you want to change The Settings screen for the selected user displays 6 Click the Password tab in Management View 7 Enter the new password in the New Password field 8 Enter the new password in the Retype Password field 9 Click the Submit button Changing Your Own Password To set or change your...

Page 74: ...red in order to receive email event notification 10 Select a privilege level from the Privilege dropdown menu For definitions of each privilege level see the List of User Privileges below 11 Check the Enabled box to enable this user on this subsystem 12 Click the Submit button List of User Privileges View Allows the user to see all status and settings but not to make any changes Maintenance Allows...

Page 75: ...te 7 Click the Submit button 8 Click OK in the confirmation box Viewing User Sessions To view the current sessions 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the User Management icon 4 Click the Sessions tab in Management View Logging out Other Users To logout other users 1 Log into WebPAM PROe as the Administrator or a Super User 2 Click the Subsystem ic...

Page 76: ...ttings When you log into the VTrak over your network you use the management port Before you change settings please see Choosing DHCP or a Static IP Address on page 24 To make changes to the Subsystem Management Port settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Network Management icon 4 Click the Port Configuration link in Management View 5 To e...

Page 77: ...he Submit button Viewing VLAN Entries To view the current VLAN entries 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Network Management icon 4 Click the VLAN tab in Management View The Member Interface refers to an iSCSI data port or to the link aggregate trunk number Creating a VLAN Entry This feature enables you to create a virtual local area network V...

Page 78: ...ames on the VLAN check the Jumbo Frame box 8 From the dropdown menu choose a Member Interface If you have link aggregation choose the Trunk number If you do NOT have a link aggregation choose an iSCSI port number 9 Click the Submit button Changing a VLAN Entry To change a VLAN entry 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Network Management icon 4 ...

Page 79: ... Link Aggregation entries 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Network Management icon 4 Click the Link Aggregation tab in Management View Creating a Link Aggregation Entry This feature enables you to aggregate the iSCSI data ports on your subsystem to increase bandwidth If an iSCSI port is part of a VLAN you must delete the VLAN entry before yo...

Page 80: ... Aggregation tab 5 Click the ID link of the link aggregation you want to change 6 From the Master Port dropdown menu choose an iSCSI port number 7 From the Slave Port dropdown menu choose the other iSCSI port number 8 Click the Submit button Deleting a Link Aggregation Entry To delete a link aggregation entry 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the...

Page 81: ... page 70 Viewing iSNS Information page 70 Making iSNS Settings page 71 Viewing CHAPs page 71 Adding CHAPs page 71 Editing CHAPs page 72 Deleting CHAPs page 72 Pinging iSCSI Connections page 72 Viewing Node Information To view iSCSI node information 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the iSCSI Management icon The iSCSI Management iSCSI Node tab ena...

Page 82: ... CRC See note below Data Digest Enables the use of a Data Digest CRC See note below Data PDU in order Enables placement of data in PDU order Data sequence in order Enables placement of data in sequence order Uni directional CHAP Authentication Enables Challenge Handshake Authentication Protocol Bi directional CHAP Authentication Enables bi directional and uni directional CHAP authentication Making...

Page 83: ...ort Primary Header Digest Method CRC 32 Primary Data Digest Method CRC 32 iSCSI Receive Marker None Viewing Data Port Statistics To view iSCSI port statistics 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the iSCSI Management icon 4 From the Port Target tab dropdown menu in Management View choose Port Statistics The data port statistics are displayed Notes H...

Page 84: ... on page 62 and Viewing VLAN Entries on page 63 Viewing Session Information To view iSCSI session information 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the iSCSI Management icon 4 Click the Sessions tab in Management View The window displays session information Viewing iSNS Information Internet Storage Name Service iSNS is a protocol used to facilitate t...

Page 85: ... value and an ID value Both the sender and peer share a predefined secret The peer concatenates the random value the ID and the secret and calculates a one way hash value The hash value is sent to the authenticator which in turn builds that same string on its side calculates the sum and compares the result with the value received from the peer If the values match the peer is authenticated To view ...

Page 86: ...lick the Administrative Tools icon 3 Click the iSCSI Management icon 4 From the CHAP tab dropdown menu choose Delete CHAP 5 Check the box to the left of the CHAP you want to delete 6 Click the Submit button Pinging iSCSI Connections This function enables you to ping other network nodes PCs servers etc through VTrak s iSCSI data ports To ping an iSCSI connection 1 Click the Subsystem icon in Tree V...

Page 87: ...e Services icon 4 From the Initiators tab dropdown menu choose Add Initiator 5 Enter the initiator s initiator s name in the Initiator Name field An iSCSI initiator name is the iSCSI name of the initiator device and is composed of a single text string iSCSI WWNs are somewhat different from regular WWNs Obtain the initiator name from the initiator utility on your host system Note that the initiator...

Page 88: ...istrative Tools icon 3 Click the Storage Services icon 4 Click the LUN Map tab in Management View 5 Check the Enable LUN Masking box 6 Click the Submit button Adding a LUN Map To add a LUN map 1 Click the Subsystem icon in Tree view 2 Click the Administrative Tools icon 3 Click the Storage Services icon 4 in Management View from the LUN Map tab dropdown menu choose Add LUN Map 5 Select an initiato...

Page 89: ...CSI name of the initiator device and is composed of a single text string iSCSI WWNs are somewhat different from regular WWNs Logical Drive ID The disk array ID number RAID Level RAID Level of the logical drive Capacity Capacity of the logical drive Serial Number Serial number of the logical drive WWN World Wide Name used for the Initiator name LUN Logical Unit Number on this logical drive for the ...

Page 90: ...n Management View 4 Enter the IP address for your SMTP server 5 Enter server port number for your SMTP server 25 is the default 6 Select Yes to enable SMTP authentication or No to Yes 7 If you selected Yes for SMTP authentication enter a Username and Password in the fields provided 8 Enter an Email sender address example RAIDmaster mycompany com 9 Enter an Email subject example VTrak Status 10 Cli...

Page 91: ... the Internet To make SLP service settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Software Management icon 4 Click the SLP link 5 Choose the Startup Type Click the Automatic option to start the service automatically during system startup Recommended Click the Manual option to start the service manually the service does not start during system star...

Page 92: ...S Port number 443 is the default 8 If you want to download a SSL Certificate check the Download Certificate box 9 If you checked the Download Certificate box enter the Certificate filename or click the Browse button to locate it 10 Click the Submit button 11 Click OK in the confirmation box to restart the Web Server service with your changes Changing the Startup Setting 1 Under Startup Type Click ...

Page 93: ...4 minutes is the default 7 Click the Submit button 8 Click OK in the confirmation box to restart the Telnet service with your changes Changing the Startup Setting 1 Under Startup Type Click the Automatic option to start the service automatically during system startup Recommended Click the Manual option to start the service manually the service does not start during system startup 2 Click the Submi...

Page 94: ... Sink see Adding Trap Sinks below 9 Click OK in the confirmation box to restart the SNMP service with your changes Adding Trap Sinks To add a trap sink 1 Enter a Trap Sink IP address 2 Select a Trap Filter select the lowest level of Severity to be reported for each event See Setting up User Event Subscriptions on page 58 for an explanation of the Severity levels 3 Click the Update button The new t...

Page 95: ...mputer systems and network devices To change the CIM settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the CIM Setting link in Management View 4 Click the Start button to start the CIM service 5 To enable CIM using a HTTP connection Choose the Yes option Enter a port number in the field provided 5988 is the default 6 To enable CIM using a HTTPS connecti...

Page 96: ...form of text messages to your Host PC and other networked PCs This service is normally Stopped and set to Manual start See Netsend Requirements on page 83 To change the Netsend settings 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Netsend link 4 Click the Start button to start the Netsend service 5 Click the Submit button Adding Netsend recipients See N...

Page 97: ...ly the service does not start during system startup The default setting 2 Click the Submit button Stopping Netsend service To stop the Netsend service 1 Click the Stop button 2 Click OK in the confirmation box Starting or Restarting Netsend service To start or restart the Netsend service click the Start or Restart button Netsend Requirements In order to use Netsend Netsend must be running the VTra...

Page 98: ...mport the User Database file to other VTrak subsystems To export the User Database file 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Export link in Management View 4 Click the Export button 5 In the Opening export dialog box click the Save to Disk option 6 Click the OK button The user database file is saved to the Host PC from which you access WebPAM PR...

Page 99: ...con in Tree View 2 Click the Administrative Tools icon 3 Click the Software Management icon 4 Click the Import tab 5 Under the Type dropdown list choose User Database 6 Enter the name of the file to be imported Or click the Browse button to search for the file Look for a file called export 7 Click the Submit button 8 Click the Next button If the imported file is a valid user database an warning wi...

Page 100: ...VTrak M610i M310i M210i Product Manual 86 Updating the Firmware This procedure is covered in Chapter 6 Maintenance See Updating the Firmware in WebPAM PROe on page 199 for instructions ...

Page 101: ...e bottom of the list in Management View The Restore Factory Defaults screen appears 4 Check the Firmware and Software functions you want to restore to default settings 5 Click the Submit button 6 In the confirmation box type the word confirm in the field provided 7 Click the OK button The functions you selected will be automatically restored to their default settings Caution The action of restorin...

Page 102: ... physical drives and logical drives To clear statistical data 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Clear Statistics link The Clear Statistics tab appears in Management View 4 Click the Submit button 5 In the confirmation box type the word confirm in the field provided 6 Click the OK button ...

Page 103: ...dropdown menu 5 Click the Submit button 6 In the confirmation box type the word confirm in the field provided 7 Click the OK button When the controller shuts down your WebPAM PROe connection will be lost 8 Wait for no less than two minutes 9 Manually turn off the power supply switches the back of the subsystem Monitoring the Shutdown To monitor a shutdown you must use the Command Line Interface CL...

Page 104: ...k the Submit button 6 In the warning box click the OK button 7 In the confirmation box type the word confirm in the field provided 8 Click the OK button When the controller shuts down your WebPAM PROe connection will be lost 9 Wait for two to three minutes 10 In your browser log into WebPAM PROe once again If you cannot log in wait for 30 seconds and try again Repeat until login is successful Moni...

Page 105: ...rs under the Information tab in Management View Controller information includes Controller ID 1 Alias if assigned Model if applicable Status OK means normal Readiness Status Active or Standby Locate Click the button to locate the controller See below VTrak subsystems such as the M610i M310i and M210i with only one controller will always show that the second controller is Missing Locating a Control...

Page 106: ...items You can set or adjust the following items Alias if assigned Coercion enable or disable Coercion Method SMART Self Monitoring Analysis and Reporting System for physical drives SMART Polling Interval Write Back Cache Flush Interval Enclosure Polling Interval See Making Controller Settings on page 93 Upgradable items You can upgrade the following items Boot loader Version Firmware Version numbe...

Page 107: ...eld Maximum of 48 characters Use letters numbers space between words and underscore An alias is optional Check the SMART Log box to enable the Self Monitoring Analysis and Reporting System SMART Enter a polling interval 1 to 1440 minutes in SMART Polling Interval field Check the Coercion Enabled box to enable disk drive capacity coercion When disk drives of different capacities are used in the sam...

Page 108: ... truncate Enter a time interval 1 to 12 seconds in the Write Back Cache Flush Interval field For more information see Cache Policy on page 232 Enter a time interval 15 to 255 seconds in the Enclosure Polling Interval field Check the Adaptive Writeback Cache box to enable the Adaptive Writeback Cache feature For more information see Adaptive Writeback Cache on page 232 6 Click the Submit button The...

Page 109: ...ettings page 99 Testing the Buzzer page 99 Viewing the Enclosures To view information about the enclosures 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon The following information is shown Enclosure ID number Enclosure Type Operational Status Status Description Specific components in need of attention if any Locating an Enclosure To locate an enclosure subsystem 1 Click the Su...

Page 110: ...tion appears the Information tab in Management View You can monitor power supplies cooling units enclosure temperatures and voltages and the battery Adjustable items You can set or adjust the following items Enclosure Warning and Critical temperature thresholds Controller Warning and Critical temperature thresholds See Making Enclosure Settings on page 97 For information on Enclosure problems see ...

Page 111: ... Data VPD information about Field Replaceable Units FRU in the enclosure The number and type of FRU depends on the subsystem model To view FRU VPD information 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the FRU VPD tab in Management View Use this information when communicating with Technical Support and when ordering replacement units For ...

Page 112: ...ot maintain normal values after a Recondition replace the battery See Replacing a Cache Battery on page 211 VTrak automatically reconditions the battery every two months To set the schedule see Scheduling an Activity on page 53 When you install a new battery the cycle count shows 0 VTrak automatically runs a recondition on the battery to verify it If you restart the subsystem or controller before ...

Page 113: ...er trigger event occurs the buzzer will sound again Making Buzzer Settings To make buzzer settings 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 In Management View from the Buzzer tab dropdown menu choose Settings 5 Check the Buzzer Enable box to enable the buzzer Uncheck the Buzzer Enable box if you do not want the buzzer to sound 6 Click the Sub...

Page 114: ...st of physical drives in this enclosure 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the Physical Drives icon The list of physical drives appears in Management View Identifying a Physical Drive To identify physical drive in the VTrak subsystem enclosure 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosur...

Page 115: ...ve supports Viewing Physical Drive Information To view physical drive information 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the Physical Drives icon 5 Click a Physical Drive icon Useful information provided here includes The location of the physical drive is highlighted in the Enclosure Front View diagram Operational Status OK is normal ...

Page 116: ...individual physical drive All other settings are global See Making Global Physical Drive Settings on page 100 To make physical drive settings 1 Click the Subsystem icon in Tree View 2 Click the Enclosures icon 3 Click the Enclosure icon 4 Click the Physical Drives icon 5 Click a Physical Drive icon 6 Click the Settings tab in Management View 7 Type an alias into the Physical Drive Alias field Maxi...

Page 117: ...ine tab enables you to force an Online physical drive to go Offline Offline physical drive to go Online The Force Offline Online tab appears only for physical drives that are assigned to disk arrays To force a physical drive offline or online 1 Click the Subsystem icon in Tree View Note If a physical drive has both a Stale and a PFA condition click the Clear tab once to clear the Stale condition t...

Page 118: ...icon 3 Click the Enclosure icon 4 Click the Physical Drives icon 5 Click a Physical Drive icon 6 Click the Force Offline Online tab in Management View 7 Click the Submit button 8 In the confirmation box type the word confirm in the field provided 9 Click the OK button ...

Page 119: ...osures 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon A list of disk arrays appears in Management View Click the DA link to view a specific disk array See Viewing Disk Array Information on page 110 Creating a Disk Array The CLU provides three methods of creating a disk array Automatic Creates a default disk array and logical drive based on unconfigured physical drives in the ...

Page 120: ...cal drive s their RAID level capacity and stripe size Spare Drives The physical drive slot number of the dedicated hot spare assigned to this disk array A hot spare drive is created for all RAID levels except RAID 0 when five or more unconfigured physical drives are available 5 If you accept these parameters click the Submit button The new disk array appears in the Disk Array List the Information ...

Page 121: ...ication Type menu select an application that best describes your intended use for this disk array File Server Video Stream Transaction Data Transaction Log Other 8 Click the Update button Or check the Automatic Update box and updates will occur automatically The following parameters display Disk Arrays The number of physical drives in the disk array their slot numbers configurable capacity and the...

Page 122: ...ta Migration PDM on page 238 7 Highlight physical drives you want in the disk array from the Available list and press the button to move them to the Selected list You can also double click them to move them 8 When you are done click the Next button Step 2 Logical Drive Creation Logical Drive Creation enables you to specify logical drives under the new disk array Enter the information for a logical...

Page 123: ...done specifying logical drives click the Next button Step 3 Summary The Summary lists the disk array and logical drive information you specified 19 To proceed with disk array and logical drive creation click the Submit button The new disk array appears in the Disk Array List the Information tab Deleting a Disk Array The Disk Arrays Delete tab enables you to delete existing disk arrays To delete a ...

Page 124: ...ee View 2 Click the Disk Arrays icon 3 Click the Disk Array icon The disk array information is shown in Management View Disk Array Operational Status OK This is the normal state of a logical drive When a logical drive is Functional it is ready for immediate use For RAID Levels other than RAID 0 Striping the logical drive has full redundancy Synchronizing This condition is temporary Synchronizing i...

Page 125: ...or disabled PDM Enabled or disabled See Making Disk Array Settings on page 111 Making Disk Array Settings To make Disk Array settings 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Disk Array icon 4 Click the Settings tab in Management View 5 Optional Enter an alias in the Disk Array Alias field Maximum of 32 characters Use letters numbers space between words and ...

Page 126: ...own menu select a Sector size for this logical drive For iSCSI use the 512 B default See Choosing Sector Size on page 231 11 From the Read Policy dropdown menu select a Read Cache policy for this logical drive The choices are Read Cache Read Ahead and No read Cache Read Ahead is the default See Cache Policy on page 232 12 From the Write Policy dropdown menu select a Write Cache policy for this log...

Page 127: ...l drive you want to delete 6 Click the Submit button In the confirmation box type the word confirm in the field provided 7 Click the OK button The selected logical disappears from the Logical Drive List the Information tab Migrating a Disk Array The action of migrating a disk array means either or both Change the RAID Level Expand the storage capacity For a list of Migration options and other impo...

Page 128: ...he logical drive whose RAID level you want to change or whose capacity you want to expand 11 Click the Update button The logical drive changes to reflect your choices 12 Update other logical drives using the same method 13 When you are done making the changes click the Next button 14 Click the Submit button to begin Migration To set Migration priority see Making Background Activity Settings on pag...

Page 129: ...y tab shows the rebuild progress on the replacement target physical drive Depending the size of the physical disk involved this process will take some time To view more information click the Rebuild on PDx link To set Rebuild priority see Making Background Activity Settings on page 51 Running Media Patrol on a Disk Array Media Patrol checks the magnetic media on physical drives When it finds the s...

Page 130: ...The replacement physical drive is the target 7 Click the Start button Transitioning a Disk Array Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible spare The revertible spare drive returns to its original status For more information see Transition on page 239 In order to run the Transition f...

Page 131: ...To prepare a disk array for transport 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Disk Array icon 4 Click the Transport tab in Management View 5 Click the Submit button 6 In the confirmation box type the word confirm in the field provided 7 Click the OK button 8 After the Transition is complete move the physical drives comprising the disk array to their new loc...

Page 132: ...all logical drives in a disk array 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Disk Array icon 4 Click the Logical Drives icon Logical Drive Status OK This is the normal state of a logical drive When a logical drive is Functional it is ready for immediate use For RAID Levels other than RAID 0 Striping the logical drive has full redundancy Synchronizing This con...

Page 133: ...sure or different drive slots After you relocate the physical drives the disk array status will show OK To create a logical drive see Creating a Logical Drive on page 111 To delete a logical drive see Deleting a Logical Drive on page 113 For a Degraded or Offline logical drive see Critical Offline Disk Arrays on page 269 Locating a Logical Drive To locate a logical drive 1 Click the Subsystem icon...

Page 134: ... Making Logical Drive Settings on page 120 Viewing Logical Drive Statistics To view information for a single logical drive 1 Click the Subsystem icon in Tree View 2 Click the Disk Arrays icon 3 Click the Disk Array icon 4 Click the Logical Drives icon 5 Click the Logical Drive icon 6 In Management View Click the dropdown menu on the Information tab and choose Statistics Clearing Statistics To clea...

Page 135: ...ere may be residual data the logical drives left behind from earlier configurations For this reason Initialization is recommended for all new logical drives Initialize a Logical Drive 1 Click the Subsystem icon in Tree View 2 Click the Logical Drive Summary icon 3 Click the icon of the logical drive you want to Initialize You can also start Initialization from the Subsystem icon Background Activit...

Page 136: ...ge 53 Redundancy Check a Logical Drive 1 Click the Subsystem icon in Tree View 2 Click the Logical Drive Summary icon 3 Click the icon of the logical drive you want to Initialize You can also start Redundancy check from the Subsystem icon Background Activities tab 4 From the dropdown menu on the Background Activities tab select Redundancy Check 5 To select Auto Fix check the box This feature attem...

Page 137: ...s LBA of the first block for this entry Count Number of continuous blocks starting from this LBA Table Definitions Read Check Table Contains a list of read errors for this logical drive Write Check Table Contains a list of write errors for this logical drive Inconsistent Block Table Contains a list of inconsistent blocks for this logical drive Mirror data for RAID Levels 1 1E and 10 or Parity data...

Page 138: ...into the Map to LUN field 10 Click the Assign button The initiator appears in the Assigned Initiator List 11 Click the Submit button LUN Mapping Parameters Initiator Name A World Wide Name WWN used to identify the Initiator An iSCSI initiator name is the iSCSI name of the initiator device and is composed of a single text string iSCSI WWNs are somewhat different from regular WWNs Alias Optional A c...

Page 139: ...ives icon The information includes ID The unique ID number assigned to the spare drive Operational Status OK is normal Can also show Rebuilding Transition Running PDM Running or Offline Physical Drive ID The ID number of the physical drive in the subsystem enclosure Capacity The data storage capacity of this spare drive Revertible Yes or No A revertible spare drive automatically returns to its spa...

Page 140: ...6 In the Physical drives field highlight the physical drive you want to assign as a spare drive in the Available list and press the button to move the drive to the Selected list You can also double click drives to move them 7 If you selected a Dedicated spare drive in the Dedicated to Disk Arrays field highlight disk arrays to which you want assign the spare drive from the Available list and press...

Page 141: ...the Settings tab in Management View 5 Select a spare type Global or Dedicated Global can be used by any disk array Dedicated can only be used by the assigned disk arrays 6 To make a revertible spare drive check the Revertible box A revertible spare drive automatically returns to its spare drive assignment after the failed physical drive in the disk array is replaced 7 If you selected a Dedicated s...

Page 142: ... spare drive 1 Click the Subsystem icon in Tree View 2 Click the Spare Drives icon 3 Click the Spare Check tab in Management View 4 From the Physical Drive dropdown menu select the spare drive you want to check Or select All to check all the spare drives at the same time 5 Click the Submit button The results of the Spare Check appear under Spare Check Status in the Information tab Healthy means no...

Page 143: ...y includes the following functions Viewing a List of All Logical Drives page 129 Viewing Individual Logical Drive Information page 129 Viewing a List of All Logical Drives To view a list of all logical drives in all enclosures 1 Click the Subsystem icon in Tree View 2 Click the Drive Summary icon Viewing Individual Logical Drive Information 1 Click the Subsystem icon in Tree View 2 Click the Drive...

Page 144: ...VTrak M610i M310i M210i Product Manual 130 ...

Page 145: ... page 144 Managing Disk Arrays page 147 Managing Logical Drives page 158 Managing the Network Connection page 162 Managing iSCSI Connections page 167 Managing Background Activity page 172 Working with the Event Viewer page 174 Managing Spare Drives page 176 Working with LUN Mapping page 179 Managing Users page 181 Working with Software Management page 184 Flashing through TFTP page 191 Clearing St...

Page 146: ...ss Enter once to launch the CLU Making a Telnet Connection If your Telnet connection has not been setup refer to Making Serial Cable Connections on page 20 To start the telnet program 1 Go to the command line prompt Windows or click the terminal icon Linux then run telnet 192 168 1 56 2300 The IP address above is only an example Use your VTrak s Management port IP address 2300 is the Telnet port f...

Page 147: ... information create and delete disk arrays transport rebuild PDM and transition functions and locate a disk array create and delete logical drives Logical Drive Management View logical drive information name logical drives initialization and redundancy check and locate a logical drive Network Management Set the IP address for Management Port gateway and DNS server subnet mask iSCSI Management Node...

Page 148: ...lt settings Buzzer Enable disable or silence the buzzer audible alarm Accessing Online Help To access online help on any CLU screen press Ctrl E To return to the CLU press Enter Logging out of the CLU 1 Highlight Return to Previous Menu and press Enter Repeat this action until you arrive at the Main Menu 2 From the Main Menu highlight Return to CLI and press Enter to exit 3 Close the terminal emul...

Page 149: ...Chapter 5 Management with the CLU 135 Running Quick Setup Quick Setup is discussed under Setting up the Serial Connection on page 23 ...

Page 150: ...edia on each disk drive Media Patrol checks all physical drives assigned to disk arrays and spare drives It does not check unconfigured drives To start stop pause or resume Media Patrol 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Media Patrol and press enter 3 Highlight Start Stop Pause or Resume and press Enter 4 If you chose Stop press Y to confirm Locking or ...

Page 151: ... 3 Highlight Unlock and press Enter Releasing a Lock set by another user To release somebody else s lock 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Lock Management and press Enter 3 Highlight Force Unlock and press the Spacebar to change to Yes 4 Highlight Unlock and press Enter Setting Subsystem Date and Time Use this screen to make Date and Time settings 1 Fr...

Page 152: ...er Making Controller Settings An alias is optional To set an Alias for this controller 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Controller Management and press Enter 3 Highlight the controller you want and press Enter 4 Highlight Controller Settings and press Enter 5 Make the following settings as required Type and alias into the Alias field Maximum of 48 cha...

Page 153: ... 1440 minutes Highlight Adaptive Writeback Cache and press the spacebar to toggle between Enabled and Disabled 6 Press Ctrl A to save your settings Locating the Controller To locate this controller 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Controller Management and press Enter 3 Highlight the controller you want and press Enter 4 Highlight Controller Settings ...

Page 154: ...t Enclosure Management and press Enter To access FPU VPD information vital product data on field replaceable units highlight FPU VPD Information and press Enter To access the current status of the power supplies blowers temperature or voltage sensors highlight the item you want and press Enter Viewing Power Supply Status To view the status of the power supplies 1 From the Main Menu highlight Subsy...

Page 155: ...oltage sensors 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Enclosure Management and press Enter 3 Highlight Voltage Sensors and press Enter If any voltage is outside the Healthy Threshold values there is a voltage malfunction in the enclosure See Chapter 8 Troubleshooting on page 243 Viewing Temperature Sensor Status To view the status of the temperature sensors...

Page 156: ...rmal conditions and it is not currently under reconditioning run the Recondition function before you replace the battery See Reconditioning a Battery on page 142 If a battery reaches the threshold temperature while charging or discharging the charge or discharge pauses and the blower runs at high speed until the battery temperature falls below the threshold If the battery does not maintain normal ...

Page 157: ...r cache is reset to Write Thru Reconditioning runs in the background and stops automatically upon completion VTrak automatically reconditions the battery every two months Locating an Enclosure This feature helps you identify the physical VTrak enclosure you are working with through the CLU 1 From the Main Menu highlight Subsystem Management and press Enter 2 Highlight Enclosure Management and pres...

Page 158: ...ysical Drives Settings and press Enter The list of physical drives appears Making Global Physical Drive Settings All physical drive settings are made globally except for setting an alias which applies to individual drives To make global physical drive settings 1 From the Main Menu highlight Physical Drive Management and press Enter 2 Highlight Global Physical Drives Settings and press Enter 3 Chan...

Page 159: ... Drive Management and press Enter 2 Highlight the physical drive of your choice and press Enter 3 Highlight Physical Drive Statistics and press Enter Clearing Stale and PFA Conditions The Clear Stale and Clear PFA functions only appear when those conditions exist on the physical drive To clear a Stale or PFA condition on a physical drive 1 From the Main Menu highlight Physical Drive Management and...

Page 160: ...Highlight the physical drive of your choice and press Enter 4 Highlight Force Offline or Force Online and press Enter 5 Press Y to confirm Locating a Physical Drive This feature helps you identify a physical drive within the VTrak enclosure you are working with through the CLU To locate a physical drive 1 From the Main Menu highlight Physical Drive Management and press Enter 2 Highlight Global Phy...

Page 161: ...ogical Drive page 156 Deleting a Logical Drive page 157 Creating a Disk Array The CLU provides three methods of creating a disk array Automatic Creates a default disk array and logical drive based on unconfigured physical drives in the system No user choices See Creating a Disk Array Automatic on page 148 Express You select the RAID characteristics and type of application Creates a disk array and ...

Page 162: ...le to Automatic 4 Review the proposed configuration of disk array and logical drive s To accept the proposed configuration and create the disk array and logical drive s highlight Save Configuration and press Enter To reject the proposed configuration highlight Cancel Array Configuration and press Enter You will return to the Disk Arrays Summary screen To create a disk array with different characte...

Page 163: ...umber of logical drives you want 7 Highlight Application Type and press the spacebar to toggle though the applications and select the best one for your disk array File Server Video Stream Transaction Data Transaction Log Other 8 Press Ctrl A to save your settings and move to the next screen 9 Review the proposed configuration of disk array and logical drive s To accept the proposed configuration a...

Page 164: ...nue and press Enter 9 If you want to specify an alias to the logical drive highlight Alias and type a name Maximum of 32 characters Use letters numbers space between words and underscore 10 Highlight RAID Level and press the spacebar to toggle though a list of available RAID levels 11 If you want to create multiple logical drives highlight Capacity press the backspace key to remove the current val...

Page 165: ...to add another logical drive now highlight Create New Logical Drive and press Enter If you do not agree with the logical drive s highlight Return to Previous Screen and press Enter to begin the process again Deleting a Disk Array 1 From the Main Menu highlight Disk Array Management and press Enter 2 Highlight the disk array you want to delete and press the spacebar to mark it The mark is an asteri...

Page 166: ...dition arises as the result of a physical drive failure A degraded logical drive will still function and your data is still available However the logical drive has lost redundancy fault tolerance You must determine the cause of the problem and correct it Rebuilding This condition is temporary When a physical drive has been replaced the logical drive automatically begins rebuilding in order to rest...

Page 167: ...on a disk array 1 From the Main Menu highlight Disk Array Management and press Enter 2 Highlight the disk array you want and press Enter 3 Highlight Media Patrol and press the spacebar to toggle between Enable and Disable 4 Press Ctrl A to save your settings Enabling PDM on a Disk Array This function enables and disables Predictive Data Migration PDM To enable or disable PDM 1 From the Main Menu h...

Page 168: ...o migrate a disk array 1 From the Main Menu highlight Disk Array Management and press Enter 2 Highlight the disk array you want and press Enter 3 Highlight Background Activities and press Enter 4 Highlight Migration and press Enter 5 Highlight the physical drive you want to add and press the spacebar to select it Repeat this action to add more physical drives 6 Highlight Save Settings and Continue...

Page 169: ...want and press Enter 3 Highlight Background Activities and press Enter 4 Highlight Predictive Data Migration and press Enter 5 Specify the source and target physical drives 6 Highlight Start and press Enter Running Transition on a Disk Array Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible...

Page 170: ...ray in which you want to create a logical drive and press Enter 3 Highlight Create New Logical Drive and press Enter The Disk Array ID number and Maximum capacity available for the new logical drive are displayed 4 Highlight the following parameters and press the backspace key to erase the current value Alias Type an alias into the field if desired Maximum of 32 characters Use letters numbers spac...

Page 171: ...ght the logical drive you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 4 Highlight Delete Marked Logical Drives and press Enter 5 Press Y to confirm the deletion Note If you did not use all of the available capacity of the disk array you can create an additional logical drive at this point Caution When you delete a logical drive you delete all...

Page 172: ...al Drive Statistics Logical Drive Status OK This is the normal state of a logical drive When a logical drive is Functional it is ready for immediate use For RAID Levels other than RAID 0 Striping the logical drive has full redundancy Synchronizing This condition is temporary Synchronizing is a maintenance function that verifies the integrity of data and redundancy in the logical drive When a logic...

Page 173: ...alias for this disk array highlight Alias and type an alias into the field Maximum of 32 characters Use letters numbers space between words and underscore An alias is optional 4 Press Ctrl A to save your settings Setting Write Cache Policy To set write cache policy on a logical drive 1 From the Main Menu highlight Logical Drive Management and press Enter 2 Highlight the logical drive you want and ...

Page 174: ...ue 5 Highlight Start and press Enter If necessary you can pause and resume or stop and restart the Initialization You cannot access the logical drive until Initialization has finished Running Redundancy Check Redundancy Check is a maintenance procedure for logical drives in fault tolerant disk arrays that ensures all the data matches exactly To run Redundancy Check 1 From the Main Menu highlight L...

Page 175: ...g a Logical Drive This feature helps you identify the physical drives assigned to the logical drive you are working with in the CLU To locate a logical drive 1 From the Main Menu highlight Logical Drive Management and press Enter 2 Highlight the disk array you want and press Enter 3 Highlight Locate Logical Drive and press Enter The drive status LEDs for the physical drives in this logical drive w...

Page 176: ...r a Static IP Address on page 24 Making Automatic Settings 1 From the Main Menu highlight Network Management and press Enter 2 Highlight the Management port in the list and press Enter 3 Highlight NetMgmt Ethernet Port Settings and press Enter 4 Highlight DHCP and press the spacebar to toggle to Enabled 5 Press Ctrl A to save your settings Making Manual Settings 1 From the Main Menu highlight Netw...

Page 177: ...new value Use 1 to 65535 The default is 3260 6 Highlight Jumbo Frame and press the spacebar to toggle between Enabled and Disabled 7 Press Ctrl A to save your settings Making Manual Settings 1 From the Main Menu highlight Network Management and press Enter 2 Highlight the iSCSI port in the list and press Enter 3 Highlight NetMgmt iSCSI Port Settings and press Enter 4 Highlight DHCP and press the s...

Page 178: ...gs on page 163 To create a VLAN entry 1 From the Main Menu highlight Network Management and press Enter 2 Highlight VLAN and press Enter 3 Highlight Create New VLAN Entry and press Enter 4 Highlight Member Interface and press the spacebar to toggle through iSCSI Port 1 or Port 2 5 Highlight VLAN Name and type a name for your VLAN Maximum of 15 characters Use letters numbers space between words and...

Page 179: ... you want to change the subnet mask highlight Subnet Mask press the backspace key to erase the current value then enter a new value 8 Highlight Jumbo Frame and press the spacebar to toggle between Enabled and Disabled 9 Highlight Member Interface and press the spacebar to toggle through the choices 10 Press Ctrl A to save your settings Deleting a VLAN Entry To delete a VLAN entry 1 From the Main M...

Page 180: ...Highlight Slave Port and press the spacebar to toggle to the other iSCSI port number 7 Press Ctrl A to save your settings Changing a Link Aggregation Entry 1 From the Main Menu highlight Network Management and press Enter 2 Highlight Link Aggregation and press Enter 3 Highlight a Link Aggregation entry in the list and press Enter 4 Highlight Master Port and press the spacebar to toggle to one of t...

Page 181: ...g Data Port Statistics page 169 Viewing Portal Information page 169 Viewing Session Information page 169 Viewing iSNS Information page 169 Making iSNS Settings page 170 Viewing CHAPs page 170 Adding CHAPs page 170 Editing CHAPs page 171 Deleting CHAPs page 171 Pinging iSCSI Connections page 171 Viewing Node Information To view iSCSI node information 1 From the Main Menu highlight iSCSI Management ...

Page 182: ... the current value then type the new value Node Name Node Alias Maximum of 32 characters Use letters numbers space between words and underscore An alias is optional Outstanding R2T Maximum Burst Length Default Time to Wait Default Time to Retain 5 Highlight the items you want to set and press the spacebar to toggle between Enabled and Disabled Header Digest Data Digest Unidirectional CHAP Authoriz...

Page 183: ...rs Portal ID 1 to 34 IP address IP address of the port or VLAN TCP Port number 3260 is the default Associated Type iSCSI or VLAN Interface Name Port number or VLAN name Also see Making iSCSI Data Port Settings on page 163 and Viewing VLAN Entries on page 164 Viewing Session Information To view iSCSI session information 1 From the Main Menu highlight iSCSI Management and press Enter 2 Highlight iSC...

Page 184: ...alue then type the new value iSNS IP address iSNS Port number 6 Press Ctrl A to save your settings Viewing CHAPs To view a list of iSCSI CHAPs 1 From the Main Menu highlight iSCSI Management and press Enter 2 Highlight iSCSI CHAPs and press Enter A list of the current CHAPs appears Adding CHAPs To add an iSCSI CHAP 1 From the Main Menu highlight iSCSI Management and press Enter 2 Highlight iSCSI C...

Page 185: ... CHAPs To delete an iSCSI CHAP 1 From the Main Menu highlight iSCSI Management and press Enter 2 Highlight iSCSI CHAPs and press Enter 3 Highlight the CHAP you want to delete and press Enter to mark it The mark is an asterisk to the left of the listing 4 Highlight Delete Marked Entries and press Enter 5 Press Y to confirm the deletion Pinging iSCSI Connections This function enables you to ping oth...

Page 186: ...ears including Rebuild PDM Predictive Data Migration Synchronization Redundancy Check Migration Transition Initialization Media Patrol Making Background Activity Settings 1 From the Main Menu highlight Background Activity and press Enter 2 Highlight Background Activity Settings and press Enter 3 Highlight following and press the spacebar to toggle between Enabled and Disabled Media Patrol Checks t...

Page 187: ...k Checks reports and can correct data inconsistencies in logical drives The rates are defined as follows Low Fewer resources to activity more to data read write Medium Balance of resources to activity and data read write High More resources to activity fewer to data read write 5 Highlight the following PDM trigger settings and press the backspace key to erase the current value Reassigned Block Thr...

Page 188: ...ay Runtime Events 1 From the Main Menu highlight Event Viewer and press Enter The log of Runtime Events appears Events are added to the top of the list Each item includes Sequence number Begins with 0 at system startup Device Disk Array Logical Drive Physical Drive by its ID number Severity lowest to highest Information Warning Minor Major Critical and Fatal Timestamp Date and time the event happe...

Page 189: ...Array Logical Drive Physical Drive by its ID number Severity lowest to highest Information Warning Minor Major Critical and Fatal Timestamp Date and time the event happened Description A description of the event in plain language 3 Press the up and down arrow keys to scroll through the log Clearing NVRAM Events To clear the Runtime Event log 1 From the Main Menu highlight Event Viewer and press En...

Page 190: ...you replace the failed drive in the disk array See Transition on page 239 for more information Type Global all disk arrays or Dedicated to specified disk arrays Dedicated to Array The array to which a dedicated spare is assigned Creating a Spare Drive Only unconfigured physical drives can be used to make spares Check your available drives under Physical Drive Management See Managing Physical Drive...

Page 191: ...d press Enter 2 Highlight Spare Drive Management and press Enter A list of the current spare drives appears including the following parameters 3 Highlight the spare drive you want to change and press Enter 4 Highlight the setting you want to change Revertible A revertible drive can be returned to spare status after you replace the failed drive in a disk array See Transition on page 239 for more in...

Page 192: ...ive you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 2 Highlight Delete Marked Spare Drives and press Enter 3 Press Y to confirm the deletion Caution If the spare drive you delete is the only spare the controller will not rebuild a critical array until you provide a new spare drive ...

Page 193: ...d press Enter A list of the current initiators appears LUN Mapping must be enabled in order for VTrak to recognize the initiator If LUN Mapping is currently disabled highlight Enable LUN Mapping and press Enter Enabling LUN Mapping In the CLU LUN masking is called LUN mapping To enable LUN Mapping 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight LUN Mapping...

Page 194: ...t the initiator you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 4 Highlight Delete Marked Initiators and press Enter 5 Press Y to confirm the deletion Mapping LUNs to Initiators To map a LUN to an iSCSI initiator 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight LUN Mapping and press Enter 3 Highlight a...

Page 195: ...current users appears Creating a User To create a new user account 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight User Management and press Enter 3 Highlight Create New User and press Enter 4 Highlight each field and type in the appropriate information User name no spaces Password Optional Maximum 32 characters Use letters numbers space between words and ...

Page 196: ...A Super user can change other user s passwords To change a user s password 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight User Management and press Enter 3 Highlight a User in the list and press Enter 4 Highlight Change Password and press Enter 5 Highlight New Password and type the password 6 Highlight Retype Password and type the password again to verify...

Page 197: ...nitions of each privilege level see List of User Privileges on page 182 7 Highlight Status and press the space bar to toggle between the options Enabled Allows the user to log in to the system Disabled Prevents the user from logging in to the system 8 Press Ctrl A to save the settings Deleting a User To delete a user 1 Log in under a user name other than the one you want to delete 2 From the Main ...

Page 198: ...ighlight Additional Info and Management and press Enter 2 Highlight Software Management and press Enter 3 Highlight Email and press Enter 4 Highlight Startup Type and press the spacebar to toggle between Automatic and Manual 5 Highlight the following and press the backspace key to erase the current value then type the new value Server IP address Server Port number 25 is the default 6 Highlight Aut...

Page 199: ...Making Webserver Settings By default Webserver service is set to Automatic and its normal status is Started To make Webserver service settings 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Software Management and press Enter 3 Highlight Webserver and press Enter 4 Highlight Startup Type and press the spacebar to toggle between Automatic and Manual 5 High...

Page 200: ...t 24 minutes is the default 1440 minutes 24 hours Maximum number of connections 4 is the default 6 Press Ctrl A to save your settings To start stop or restart the Telnet service highlight Start Stop or Restart and press Enter Making SNMP Settings By default SNMP Simple Network Management Protocol service is set to Automatic and its normal status is Started To make SNMP service settings 1 From the ...

Page 201: ...rent trap sinks appears Adding a trap sink To add a trap sink 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Software Management and press Enter 3 Highlight Create New Trap Sink and press Enter 4 Highlight Trap Sink IP address and press the backspace key to erase the current value then type the new IP address in this field 5 Highlight Trap Filter and pres...

Page 202: ...ault port number 7 Highlight HTTPS and press the spacebar to toggle between Enabled and Disabled 8 Highlight HTTPS Port press the backspace key to erase type new value 5989 is the default port number 9 Highlight Authentication and press the spacebar to toggle between Enabled and Disabled Note There is only one user The default name is cim No changes are possible Note CIM service must be running to...

Page 203: ...t and press Enter 2 Highlight Software Management and press Enter 1 Highlight Netsend and press Enter 2 Highlight Message Recipient and press Enter 3 Highlight Create New Message Recipient and press Enter 4 Type the recipient s IP address into the field provided 5 Highlight Message Event Severity Filter and press the spacebar to change severity levels The selected level and all higher severity lev...

Page 204: ...cipient you want to delete and press the spacebar to mark it The mark is an asterisk to the left of the listing 2 Highlight Delete Marked Entries and press Enter Netsend Requirements In order to use Netsend Netsend must be running the VTrak You must provide the IP address for each recipient PC The Messenger service must be running on each recipient PC If your Netsend and Messenger service settings...

Page 205: ...Chapter 5 Management with the CLU 191 Flashing through TFTP Use this function to flash the VTrak s firmware See Updating the Firmware in the CLU on page 202 for this procedure ...

Page 206: ... clears the statistical counts for the RAID controller iSCSI ports physical drives and logical drives To clear statistics 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Clear Statistics and press Enter 3 Press Y to confirm the deletion ...

Page 207: ...d press Enter 2 Highlight Restore Factory Defaults and press Enter 3 Highlight the setting group you want and press the spacebar to toggle between Yes and No Yes means this setting will be restored to the default value 4 Highlight Restore Factory Defaults and press Enter 5 Press Y to confirm the reset Caution Use this function with care Do not restore to default settings for any item unless you ar...

Page 208: ...start and press Enter 4 Highlight Option and press the spacebar to display Restart 5 Highlight Submit and press Enter A warning message appears 6 Press Y to continue The screen will go blank 7 Wait for no less than two minutes 8 Manually turn off the power supply switches on the back of the subsystem Shutting down the VTrak Serial Connection This function enables you to shutdown the VTrak subsyste...

Page 209: ...Chapter 5 Management with the CLU 195 7 Turn off the power supply switches when you see the following message Shutdown complete It is now safe to power off the subsystem ...

Page 210: ...Submit and press Enter A warning message appears 5 Press Y to continue The screen will go blank 6 Wait for no less than two minutes 7 Re establish your Telnet connection to the VTrak CLU If you cannot re establish a connection wait 30 seconds then try again Restarting VTrak Serial Connection This function enables you to restart the VTrak subsystem on a serial connection You can only do part of thi...

Page 211: ...s 2 Highlight Mute and press Enter The buzzer goes silent If another trigger event occurs the buzzer will sound again Making Buzzer Settings This function enables the buzzer on the controller To change buzzer settings 1 From the Main Menu highlight Buzzer and press Enter A list of Controllers appears with the current buzzer setting and status 2 Highlight the Controller whose buzzer you want to set...

Page 212: ...VTrak M610i M310i M210i Product Manual 198 ...

Page 213: ...ting Firmware from your PC page 200 Restarting the Subsystem page 201 Downloading the Firmware Image File Go to the Promise website at http www promise com support and download the latest firmware image img file to your TFTP server or your PC The firmware update image file includes all of the files for the VTrak including Firmware Software Kernel RedBoot Other files Updating Firmware from TFTP Ser...

Page 214: ...ssage click the OK button 13 Restart the VTrak See Restarting the Subsystem on page 201 Updating Firmware from your PC To update the firmware from your PC 1 Click the Subsystem icon in Tree View 2 Click the Administrative Tools icon 3 Click the Software Management icon 4 Click the Firmware Update tab 5 Do one of the following actions Click the Download Flash File from Local File through HTTP optio...

Page 215: ...t tab will appear 4 On the Shutdown or Restart tab select Restart from the dropdown menu 5 Click the Submit button 6 In the warning box click the OK button 7 In the confirmation box type the word confirm in the field provided 8 Click the OK button When the controller shuts down your WebPAM PROe connection will be lost 9 Wait for two to three minutes 10 In your browser log into WebPAM PROe once aga...

Page 216: ...h through TFTP and press Enter 3 Highlight TFTP Server and type the IP address of your TFTP server in the field provided 4 Highlight Port Number and press the backspace key to erase the current value then type the new value 69 is the default A list of the current users appears 5 Highlight File Name and type the file name of the firmware image file in the field provided 6 Highlight Start and press ...

Page 217: ...ion wait 30 seconds then try again Restarting Subsystem over a Serial Connection To restart the VTrak subsystem on a serial connection 1 From the Main Menu highlight Additional Info and Management and press Enter 2 Highlight Shutdown or Restart and press Enter 3 Press the spacebar to display Restart then press Enter A warning message appears 4 Press Y to continue The screen will display shutdown a...

Page 218: ...red 2 Switch off the power 3 Unplug the power cord 4 Press the release button and pull the handle downward as shown See Figures 1 and 2 5 Pull the power supply out of the VTrak enclosure Install a New Power Supply To install the power supply 1 Carefully slide the power supply into the enclosure 2 Gently press the handle in and upward until it locks See Figures 1 and 2 3 Plug in the power cord 4 Sw...

Page 219: ...e fan or blower in each cooling unit is replaced as an individual part No tools are required for this procedure To replace a fan or blower 1 Verify that the Fan LED is amber or red Figure 3 Fan LED left M610i right M310i M210i 2 Press the release button and pull the handle downward See Figures 4 and 5 3 Pull the cooling unit out of the VTrak enclosure Fan LED Fan LED ...

Page 220: ...ooling unit from the M310i M210i 4 Loosen the thumbscrew A retainer keeps the thumbscrew in place 5 Grasp the cover near the thumbscrews and lift it off Remove the cover to access the fan or blower See Figures 6 and 7 Figure 6 Loosen the thumbscrews and remove the cover M610i Loosen the thumbscrews Lift the cover ...

Page 221: ...rews and remove the cover M310i m210I 6 Lift the fan or blower off the mounting pins and detach the electrical connector See Figures 8 and 9 Figure 8 The M610i fan and its electrical connector Loosen the thumbscrews Lift the cover Electrical connector Fan ...

Page 222: ...trical connector 7 Attach the electrical connector of the new fan or blower and set the fan or blower in place Be sure you position the fan or blower onto the mounting pins See Figures 10 and 11 Figure 10 Position the fan onto the mounting pins pointed outward Electrical connector Blower ...

Page 223: ...inted outward Be sure the fan points outward towards the handle 8 Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews 9 Carefully slide the cooling unit into the enclosure 10 Gently press the handle in and upward until it locks See Figure 12 ...

Page 224: ...VTrak M610i M310i M210i Product Manual 210 Figure 12 Locking the cooling unit handle left M610i right M310i M210i 11 Verify that the Fan LEDs are green This completes the fan replacement procedure ...

Page 225: ...ning the battery before you replace it See page 98 or page 142 for more information The battery assembly is replaced as a unit Do not attempt to disconnect the battery by itself Installing the wrong replacement battery can result in an explosion Dispose of used batteries according to the instructions that accompany the battery While the battery is removed your system will be vulnerable to data los...

Page 226: ...he cooling unit from the M310i M210i 3 Loosen the thumbscrew A retainer keeps the thumbscrew in place 4 Grasp the cover near the thumbscrews and lift it off Remove the cover to access the battery See Figures 16 and 17 Figure 16 Loosen the thumbscrews and remove the cover M610i Loosen the thumbscrews Lift the cover ...

Page 227: ... the battery assembly in place 6 Detach the connector on the circuit board Do not detach any other connectors See Figures 18 and 19 Figure 18 Removing the battery assembly screws and detaching the connector M610i Loosen the thumbscrews Lift the cover Remove this screw Remove this screw Detach this connector Battery Assembly ...

Page 228: ...tach the connector on the circuit board 10 Install the two screws holding the battery assembly in place to the cooling unit 11 Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews 12 Carefully slide the cooling unit into the enclosure 13 Gently press the handle in and upward until it locks See Figure 20 Remove this screw Remove this screw 2 cell battery onl...

Page 229: ...Chapter 6 Maintenance 215 Figure 20 Locking the cooling unit handle left M610i right M310i M210i This completes the battery replacement procedure ...

Page 230: ...ss the release button and pull the handle downward See Figures 21 and 22 5 Pull the controller out of the VTrak enclosure Installing the new controller To install the new controller 1 Carefully slide the controller into the enclosure 2 Gently press the handle in and upward until it locks See Figure 21 3 Connect the iSCSI cables management serial and power cables 4 Switch on the power The VTrak wil...

Page 231: ...Chapter 6 Maintenance 217 Figure 21 Removing and replacing the controller M610i Figure 22 Removing and replacing the controller M310i M210i This completes the controller replacement procedure ...

Page 232: ...VTrak M610i M310i M210i Product Manual 218 ...

Page 233: ... in a disk array Then all or a portion of the disk array is formed into a logical drive The operating system sees the logical drive as a single storage device and treats it as such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a ...

Page 234: ...d for performance as well as data storage efficiency The disk array s data capacity is equal to the number of disk drive members multiplied by the smallest drive s capacity Figure 1 RAID 0 Striping interleaves data across multiple drives For example one 100GB and three 120GB drives will form a 400GB 4 x 100GB disk array instead of 460 GB RAID 0 arrays require one or more physical drives Recommende...

Page 235: ... as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data to two drives Due to the data redundancy of mirroring the drive capacity of the disk array is only the size of the smallest drive For example two 100GB drives which have a combined capacity of 200GB instead would have 100GB of usable storage when set up in a mirro...

Page 236: ...ction providing fault tolerance The advantage of RAID 1E is the ability to use an odd number of disk drives unlike RAID 1 and RAID 10 You can also create a RAID 1E Logical Drive with an even number of disk drives However if you have an even number of disks you will obtain greater security with comparable performance using RAID 10 RAID 1E arrays consist of three or more physical drives You can crea...

Page 237: ... RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 disk array is the smallest drive size multiplied by the number of drives less one Hence a RAID 5 disk array with 4 100 GB hard drives will have a capacity of 300GB A disk array with 8 120GB hard drives and 1 100GB hard drive will have a capacity of 800GB RAID 5 requires a minimum of three physical drives and a max...

Page 238: ...B hard drives will have a capacity of 400 GB A disk logical drive with 4 100 GB hard drives will have a capacity of 200GB RAID 6 becomes more capacity efficient in terms of physical drives as the number of physical drives increases RAID 6 offers double fault tolerance Your logical drive remains available when up to two physical drives fail RAID 6 is generally considered to be the safest RAID level...

Page 239: ...ty is similar to a RAID 1 disk array with half of the total storage capacity used for redundancy An added plus for using RAID 10 is that in many situations such a disk array offers double fault tolerance Double fault tolerance may allow your logical drive to continue to operate depending on which two disk drives fail Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two dr...

Page 240: ...f disk drives that can fail without the RAID 50 array going offline RAID 50 arrays consist of six or more physical drives Recommended applications File and Application Servers Transaction Processing Office applications with many users accessing small files RAID 50 Axles When you create a RAID 50 you must specify the number of axles An axle refers to a single RAID 5 array that is striped with other...

Page 241: ...s No of Axles Drives per Axle 6 2 3 3 7 2 3 4 8 2 4 4 9 2 4 5 3 3 3 3 10 2 5 5 3 3 3 4 11 2 5 6 3 3 4 4 12 2 6 6 3 4 4 4 4 3 3 3 3 13 2 6 7 3 4 4 5 4 3 3 3 4 14 2 7 7 3 4 5 5 4 3 3 4 4 15 2 7 8 3 5 5 5 4 3 4 4 4 5 3 3 3 3 3 16 2 8 8 3 5 5 6 4 4 4 4 4 5 3 3 3 3 4 ...

Page 242: ...antages Disadvantages Implements a striped disk array the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an disk array be...

Page 243: ...achieved thanks to multiple stripe segments Can use an odd number of disks Very high disk overhead uses only 50 of total capacity Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate Disk failure has a medium impact on throughput File and Application servers WWW E mail and News servers Intranet servers Most versatile RAID level Ad...

Page 244: ...ion with many users accessing small files Advantages Disadvantages Implemented as a mirrored disk array whose segments are RAID 0 disk arrays High I O rates are achieved thanks to multiple stripe segments Very high disk overhead uses only 50 of total capacity Advantages Disadvantages High Read data transaction rate Medium Write data transaction rate Good aggregate transfer rate High reliability Su...

Page 245: ...er cache buffers need more time for multiple accesses to fill their buffers Second if your data retrieval consists of fixed data blocks such as with some database or video applications then you should choose that size as your Stripe Size If you do not know the cache buffer or fixed data block sizes Promise suggests you select 64 KB as your Stripe Size Generally speaking email POS and webservers pr...

Page 246: ...ead The read cache and the read ahead feature are enabled Read ahead anticipates the next read and performs it before the request is made Can increase read performance No Cache The read cache is disabled Write Cache Policy Write Back Data is written first to the cache then to the physical drive Better performance VTrak has a cache backup battery to protect data in the cache from a sudden power fai...

Page 247: ... Cache option click the Controller Settings tab See Making Controller Settings on page 93 WebPAM PROe or page 138 CLU Also see Replacing a Cache Battery on page 211 Capacity Coercion This feature is designed for fault tolerant logical drives RAID 1 1E 5 10 50 and 60 It is generally recommended to use physical drives of the same size in your disk arrays When this is not possible physical drives of ...

Page 248: ...k array system but is not assigned as a member of the disk array In the event of the failure of a drive within a functioning fault tolerant disk array the hot spare is activated as a member of the disk array to replace a drive that has failed VTrak will replace a failing disk drive in a disk array with an unassigned drive if one is available The unassigned drive is not part of any disk array Such ...

Page 249: ... may not be various capacity limitations applicable for the different types of partitions RAID Level Migration To migrate a disk array is to do one or both Change its RAID level Increase the number of disk drives sometimes called Expansion Migration takes place on an existing Functional disk array without disturbing the existing data While the disk array is migrating you can access the data as bef...

Page 250: ... RAID 50 RAID 10 RAID 1E RAID 0 RAID 1E RAID 50 RAID 10 RAID 5 RAID 0 RAID 1 RAID 50 RAID 10 RAID 5 RAID 1E RAID 0 RAID 0 RAID 50 RAID 10 RAID 5 RAID 1E RAID 1 Decreases the existing redundancy From To Increase Redundancy Capacity Performance Add Lose ...

Page 251: ...l drive in the desired size Your operating system might show the logical drive at 2 TB Additional capacity might appear as unpartitioned and unformatted At this point you can format the unpartitioned unformatted capacity as a second logical drive Important The Target disk array may require more disk drives than the Source disk array If the Target disk array requires an EVEN number of disk drives b...

Page 252: ...ictive Data Migration PDM Predictive Data Migration PDM is the migration of data from the suspect disk drive to a spare disk drive similar to Rebuilding a Logical Drive But unlike Rebuilding PDM constantly monitors your disk drives and automatically copies your data to a spare disk drive before the disk drive fails and your Logical Drive goes Critical See Running PDM on page 52 WebPAM PROe or page...

Page 253: ...pare drives for your VTrak subsystem Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non revertible spare The revertible spare drive returns to its original status Transition happens automatically when the following sequence of events takes place You create a revertible spare drive See page 126 WebPAM P...

Page 254: ...s a revertible spare drive If a physical drive fails in a disk array and there is a spare drive of adequate capacity available the controller automatically rebuilds the array using the spare drive In this example physical drive 3 failed and the array is rebuilt using physical drive 6 the revertible spare drive When the rebuild is complete the spare drive has replaced the failed drive In this examp...

Page 255: ...e status When the Automatic Transition is finished physical drives 1 2 3 and 4 belong to the disk array and physical drive 6 is a revertible spare drive The original configuration is restored Manual Transition If you wanted to use the drive in slot 5 as a member of the disk array rather than the drive in slot 3 you would run the Transition function manually See page 116 WebPAM PROe or page 155 CLU...

Page 256: ...VTrak M610i M310i M210i Product Manual 242 ...

Page 257: ...50 WebPAM PROe Reports a Problem page 252 LEDs Display Amber or Red page 245 Event Notification Response page 255 Critical Offline Disk Arrays page 269 Incomplete Array page 272 Physical Drive Problems page 273 Enclosure Problems page 275 Connection Problems page 278 Browser Does Not Connect to WebPAM PROe page 280 Unsaved Data in the Controller Cache page 281 ...

Page 258: ...on When the alarm sounds Check the front and back of VTrak for red or amber LEDs as described above If email notification is enabled check for new messages Check for yellow s red Xs in Tree View see page 252 Check the event log See page 48 WebPAM PROe or page 174 CLU When a continuous tone sounds there are multiple alarm patterns sounding at the same time To make alarm settings or cancel an alarm ...

Page 259: ...y The M610i is shown When boot up is finished and the VTrak is functioning normally Controller Heartbeat LED blinks once every two seconds Power FRU and Logical Drive LEDs display green continuously The RAID Controller LED flashes green if there is activity on a iSCSI port See the table below Power Reserved FRU Status Logical Drive Status RAID Controller Activity Controller Heartbeat ...

Page 260: ...r to equalize power draw during start up After a few moments the Power Activity and Disk Status LEDs should display green Figure 3 VTrak drive carrier LEDs LEDs State Dark Steady Green Flashing Green Amber Red Power System Off Normal FRU System Off Normal Fan battery or PSU Problem Fan battery or PSU Failed Logical Drive System Off Normal Logical Drive Critical Logical Drive Offline Controller Act...

Page 261: ...mber or Red check the LEDs on the back of VTrak These LEDs give the status of the field replaceable units Figure 1 VTrak M610i rear view LEDs State Dark Steady Green Flashing Green Amber Red Power Activity No Drive Drive Present Activity Status No Power No Drive Drive OK Drive Rebuilding Drive Error Mgmt IOIOI iSCSI 2 iSCSI 1 RAID Controller Power Supply 1 Power Supply 2 Cooling Unit 1 Cooling Uni...

Page 262: ...her than a new one In most cases this action fixes a bad connection and allows VTrak to detect the component If this action does not correct the problem replace the unit See page 199 for instructions The Controller Location LEDs on the back of the VTrak subsystem will flash for one minute LEDs State Dark Green Amber Red Power supply Not detected OK Fan failed Failed Fan Not detected OK Wrong speed...

Page 263: ...D continues to display amber after startup contact Promise Technical Support See Contacting Technical Support on page 285 The Dirty Cache LED flashes during input output operation If the LED shines amber and the power is off there is unsaved data in the cache Do NOT power down the VTrak while this LED is on See Browser Does Not Connect to WebPAM PROe on page 280 for more information LEDs State Dar...

Page 264: ...or Critical and Fatal Timestamp Date and time the event happened Description A description of the event in plain language Press the up and down arrow keys to scroll through the log Viewing NVRAM Events This screen displays a list of and information about 63 most important events over multiple subsystem startups To display NVRAM events 1 From the Main Menu highlight Event Viewer and press Enter 2 H...

Page 265: ...apacity 189 06GB OperationalStatus Degraded MaxContiguousCapacity 11 18GB FreeCapacity 179 68 GB ConfigurableCapacity 179 68GB SupportedRAIDLevels 0 5 10 1E Disk Array Alias DA1 MediaPatrol Enabled PDM Enabled Transport Rebuild Predictive Data Migration Transition Dedicated Spare Drives in the Array Physical Drives in the Array Logical Drives in the Array Locate Disk Array Save Settings CTRL A Res...

Page 266: ...ting to the User in the following ways Displays yellow s red Xs in Tree View Figure 6 Yellow s and red Xs in Tree View Sends email messages per your configuration Displays popup messages per your configuration To set up email and popup message notification see Setting up User Event Subscriptions on page 58 Figure 7 An example of a popup message Keeps a record in the Event Log ...

Page 267: ... Figure 8 The Event Log Keeps a record in the Event Log Displays full information in Management View Figure 9 A failed disk drive shown in Management View Auto Rebuild Replacement Drive Critical Rebuilding Status Failed Disk Drive ...

Page 268: ...VTrak M610i M310i M210i Product Manual 254 Also see these troubleshooting topics Event Notification Response on page 255 Critical Offline Disk Arrays on page 269 Frequently Asked Questions on page 283 ...

Page 269: ...58 Event Log page 258 Host Interface Controller page 258 iSCSI page 259 Logical Drive page 259 Media Patrol page 260 Online Capacity Expansion page 261 PDM page 261 Physical Disk page 262 PSU Power Supply Units page 263 PSU Fans page 264 RAID Level Migration page 264 Rebuild page 265 Redundancy Check page 265 Resource page 266 Spare Check page 266 Spare Drives page 266 SMART page 267 Stripe Level ...

Page 270: ...l the battery See page 211 Battery charging failed Replace the battery See page 211 Battery reconditioning started Battery reconditioning has begun Battery recondition terminated The battery was disconnected or removed during reconditioning Reinstall the battery See page 211 Blowers Blowers have started Normal Blowers have stopped Verify that the cooling unit is properly installed If the blower st...

Page 271: ...e event logs See page 48 Controller temperature is above the threshold warning threshold The VTrak controller is overheating Check for airflow around and through the controller and verify that all fans are working Replace fans as needed Controller temperature is above the critical threshold The VTrak controller is seriously overheating Check for airflow around and through the controller and verify...

Page 272: ...around and through the VTrak and verify that all fans are working Replace fans as needed See page 205 Enclosure temperature is above the critical threshold The VTrak is seriously overheating Check for airflow around and through the VTrak and verify that all fans are working Replace fans as needed See page 205 Enclosure temperature is within the normal range Normal Event Log Event logging is enable...

Page 273: ...error occurred If this message appears repeatedly contact Technical Support See page 285 Host interface controller has encountered a system error A VTrak system error occurred If this message appears repeatedly contact Technical Support See page 285 Host interface controller has encountered a fatal error Restart the VTrak See page 90 If this message appears repeatedly contact Technical Support See...

Page 274: ...n Normal Logical drive has been deleted Result of user action Normal Logical drive has been placed online The physical drives of the array are restored to online status Logical drive has been placed online Possible data loss One or more physical drives in the array went offline See page 269 Logical drive has been set to critical One or more physical drives in the array went offline See page 269 Lo...

Page 275: ...sion stopped because of user intervention schedule or the logical drive was deleted or went critical or offline Online capacity expansion has encountered a physical disk error Bad block found on a disk drive Migration will finish Check the disk drive check table after migration and replace disk drive as needed See page 123 Online capacity expansion is aborted due to an internal error System resour...

Page 276: ...tion Normal Physical disk assigned as dedicated spare Result of settings or user action Normal Physical disk is no longer assigned as dedicated spare Result of settings or user action Normal Physical disk has been inserted A disk drive has been inserted into the VTrak subsystem Physical disk has been removed A disk drive has been removed from the VTrak subsystem Bad sector is found on physical dis...

Page 277: ...settings have been changed Result of settings or user action Normal Physical disk is marked as dead due to removal failure of reassign sectors PFA condition forced offline state Replace the disk drive PSU Power Supply Units PSU is not inserted has been removed A power supply unit is missing from the VTrak Reinstall the power supply unit PSU is off A power supply unit is present but turned off Turn...

Page 278: ...gs or user action Normal RAID Level migration is completed Normal RAID Level migration is paused Migration paused because of user intervention schedule or a higher priority background activity RAID Level migration is resumed Migration has resumed again after a pause RAID Level migration is stopped Migration stopped because of user intervention schedule or the logical drive was deleted or went crit...

Page 279: ...cause of user intervention schedule or the logical drive was deleted or the target disk drive encountered an error If rebuild stopped by user intervention restart the rebuild See page 114 Rebuild stopped internally The logical drive is offline See page 269 Rebuild is aborted due to an internal error System resources are low Reduce system load or restart the VTrak See page 90 Rebuild is queued Rebu...

Page 280: ...ffline See page 269 Resource Resource is NOT available System resources are low Reduce system load or restart the VTrak See page 90 Spare Check Spare check started on the given spare drive Result of settings or user action Normal Spare check completed successfully on the given spare drive Normal Spare Drives Physical disk assigned as global spare Result of settings or user action Normal Physical d...

Page 281: ...disk error Bad block found on a disk drive Migration will finish Check the disk drive check table after migration and replace disk drive as needed See page 123 Stripe Level migration is aborted due to an internal error System resources are low Reduce system load or restart the VTrak See page 90 or page 196 Stripe Level migration is queued Migration has been set manually or by schedule Synchronizat...

Page 282: ...s started The VTrak has been started The system is stopped The VTrak was shut down Transition Transition is started Result of settings or user action Normal Transition is completed Normal Transition is paused Transition paused because of user intervention schedule or a higher priority background activity Transition is resumed Transition has resumed again after a pause Transition is stopped Transit...

Page 283: ...sk drive is removed or fails Since the disk array is not fault tolerant the data stored in the disk array is no longer accessible If one disk drive fails all of the data on the disk array is lost You must replace the failed drive Then if the disk array had more than one disk drive delete the disk array and re create it Restore the data from a backup source When a Physical Drive Fails VTrak provide...

Page 284: ...st manually rebuild the disk array after you replace the failed drive To enable Automatic Rebuild see Making Background Activity Settings on page 51 WebPAM PROe or page 172 CLU To set Hot Spare Policy see Making Spare Drive Settings on page 127 WebPAM PROe or page 177 CLU Rebuild Operation During rebuild The alarm sounds a single short beep repeated No warning icon displays over the Disk Array or ...

Page 285: ... read and write data to the logical drive However fault tolerance is lost until the Disk Array returns to OK not rebuilding status After a successful rebuild The alarm is silent The Disk Array s Operational Status as OK The rebuilt disk drive Status LED displays steady green Status Activity ...

Page 286: ...ves on page 16 If you choose to accept the incomplete array 1 Click OK in the incomplete array dialog box 2 Check the operational status of the logical drives in the array If the logical drives are critical or degraded proceed with a rebuild See Rebuilding a Disk Array on page 114 or page 154 If the logical drives are offline contact Technical Support See Contacting Technical Support on page 285 3...

Page 287: ...l setting that requires special access Faster but risks data loss Normally RAID level migration is done under the default Disk Data Format DDF setting If a physical drive or the controller fails during migration the disk array goes critical and you can rebuild it Migration under DDF can take up to several hours depending on the number and size of the physical drives and data input output activity ...

Page 288: ...i M210i Product Manual 274 If a physical drive fails during a transport or you do not move all of the physical drives to their new locations WebPAM PROe will display an incomplete array See Incomplete Array on page 272 ...

Page 289: ...system in Tree View click the Enclosure icon The Enclosure screen will display below Figure 11 Enclosure information in Management View In this example a power supply has failed The Enclosure Diagram displays color and motion changes to identify the failed power supply In this case you must replace the power supply Note that the image above was shortened to fit on the page ...

Page 290: ...power supply If a cooling unit fan fails you can remove the cooling unit and replace only the fan itself No tools are required for either procedure See page 205 for instructions on replacing the fans Air circulation around the VTrak enclosure may be a more complex problem Use the thermometer icons to help you locate the specific hot spot Check for these conditions Accumulated dust or objects block...

Page 291: ...e until the system is powered and booted again As noted above if a power supply fan fails you must replace the power supply Without the fan to cool it the power supply will overheat and eventually fail anyway No tools are required for the procedure See your page 204 for instructions on replacing a power supply Battery VTrak uses a battery as backup power for the cache Should a power failure occur ...

Page 292: ...erial Connections VTrak uses a serial connection for the command line interface CLI and the command line utility CLU After you set the IP address you can access the CLI and CLU through a network connection also Normally users prefer WebPAM PROe because of its graphic user interface But the CLI and CLU can do the same jobs And they will work when your network connection is down For VTrak you must u...

Page 293: ...e is a DHCP server on your network there is a chance that it will inadvertently assign the VTrak s Management Port IP address to another node You might see a warning to this effect on your PC s monitor If this happens WebPAM PROe may not be able to connect See your network administrator to work out a suitable arrangement iSCSI Connections A recent variation of the SCSI interface is Internet or IP ...

Page 294: ...M PROe To access the new IP address 1 Start your PC s terminal VT100 or ANSI emulation program 2 Press Enter once to launch the CLI 3 At the Login prompt type administrator and press Enter 4 At the Password prompt type password and press Enter 5 Type net and press Enter administrator cli net CId Port Type IP Mask Gateway Link 1 1 Mgmt 192 168 10 44 255 255 255 0 192 168 10 3 Up 1 1 iSCSI 192 168 1...

Page 295: ...volatile memory Such data is sometimes called dirty not to suggest it is corrupted in some way but because it has not been saved to a disk drive Figure 13 The VTrak dirty cache LED If there is unsaved data in the controller s cache the Dirty Cache LED shines amber During this time do NOT power down the VTrak Wait until the LED will goes dark Mgmt IOIOI iSCSI 2 iSCSI 1 Dirty Cache LED ...

Page 296: ...VTrak M610i M310i M210i Product Manual 282 ...

Page 297: ...n feature To use the conversion feature you must restart the VTrak after installing disk drives from an older system VTrak M610i M310i and M210i do not support Parallel ATA PATA disk drives Note that if you move the disk drives from the VTrak M610i M310i or M210i to the older subsystems they will not recognize your disk array or logical drive How can I tell when the VTrak has fully booted When the...

Page 298: ...have the server software embedded With the earlier models you point your browser directly to the VTrak rather than a server Also with M610i M310i and M210i you do not have to create a subsystem because the subsystem already exists Why can a RAID 1 logical drive on VTrak consist of only two disk drives On VTrak RAID 1 logical drives work in mirrored physical drive pairs You could create up to eight...

Page 299: ... But deliberately leaving one power supply off negates this advantage In addition leaving one power supply off reduces air flow through the VTrak enclosure and can contribute to overheating Always switch on both power supplies Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of ou...

Page 300: ...5035 USA E mail Support e Support On Line Fax Support 31 0 40 256 9463 Attn Technical Support Phone Support 31 0 40 235 2600 If you wish to write us for support Promise Technology Europe B V Science Park Eindhoven 5542 5692 EL Son The Netherlands E mail Support e Support On Line Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 If you ...

Page 301: ...3 578 2390 Attn Technical Support Phone Support 886 3 578 2395 ext 8811 If you wish to write us for support Promise Technology Inc 2F No 30 Industry E Rd IX Science based Industrial Park Hsin Chu 30075 Taiwan R O C E mail Support support promisechina com Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 8095 If you wish to write us for support Promise Technology Chin...

Page 302: ...nal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation a...

Page 303: ... Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the pr...

Page 304: ...packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will p...

Page 305: ...inout page 291 SNMP MIB Files page 292 Serial Connector Pinout Below is the pinout diagram for the DB 9 serial connector on all VTrak models The diagrams represent the connector as you see it looking at the back of the VTrak controller Pin Signal 1 2 RXD 3 TXD 4 5 GND 6 7 8 9 1 2 3 4 5 6 7 8 9 ...

Page 306: ...o your SNMP system These files are in the SNMP folder on the VTrak Product CD The MIB files include Loading MIB Files Use a MIB browser to load these files You can load the MIB files in any order For help with this procedure see the instructions that came with your MIB browser FCMGMT MIB mib IF MIB mib ISCSI MIB mib raid4 mib ...

Page 307: ...unning 52 scheduling 53 settings 51 172 view 50 batteries 97 142 battery failure 277 recondition 98 142 replace 211 reported events 255 256 Battery Reconditioning 53 BBU reported events 257 blower reported events 256 browser does not connect 280 SNMP 79 web server settings 77 WebPAM PROe 29 38 buzzer settings 99 197 silence 99 197 sounding 244 269 test 99 197 C cache batteries 97 142 cancel alarm ...

Page 308: ... in cache 281 view 91 cooling unit LED 248 status 96 141 create 31 disk array 105 147 logical drive 111 156 create cont spare drive 126 176 user 60 181 critical disk array 110 152 logical drive 119 158 D data ports stattistics 69 169 date and time subsystem 25 27 48 137 dedicated spare drive 125 126 127 176 177 234 default settings restore 87 193 delete disk array 109 151 logical drive 113 157 spa...

Page 309: ...vents 258 settings 97 141 temperature 96 141 view 95 voltage 96 141 error block threshold 51 173 event iSCSI 259 notification response 255 severity 58 82 189 subscriptions 58 event log clear 49 50 174 175 NVRAM 174 250 problem reporting 252 reported events 258 runtime 48 174 250 save 49 50 expand disk array 113 154 expansion ranges 237 export user database 84 F failed battery 277 power supply 275 ...

Page 310: ...121 160 initiator adding 73 179 deleting 73 180 iSCSI 73 179 installing disk drives 15 Internet acess to WebPAM PROe 36 intranet access to WebPAM PROe 284 IP address DHCP or static 24 DHCP server changed 280 email SMTP server 76 184 iSCSI port 63 163 iSNS 170 management port 24 25 27 29 38 62 132 162 279 280 netsend recipient 83 netsend recipient PC 82 189 subsystem in WebPAM PROe 43 trap sink 80 ...

Page 311: ...wing 65 165 locate controller 91 139 disk array 110 156 enclosure 95 143 logical drive 119 161 locate cont physical drive 100 146 power supply 96 140 spare drive 125 lock releasing 55 137 renewing 55 137 setting 55 136 subsystem 54 136 view status 54 136 log in CLI 23 280 CLU 132 WebPAM PROe 29 38 log out CLU 134 WebPAM PROe 35 45 logical drive alias 34 108 121 150 capacity 34 108 112 150 156 chec...

Page 312: ...uirements 83 190 service 83 189 settings 82 188 node information 67 167 node settings 68 168 null modem cable 132 NVRAM event log 174 250 O offline logical drive 119 159 physical drive 103 146 online capacity expansion 235 reported events 261 online help CLU 134 WebPAM PROe 42 operational status disk array 110 152 orphan watermark 138 overheated enclosure 276 overview of VTrak 2 P partition and fo...

Page 313: ...upply failed 275 277 fan failure 276 fan reported events 264 LED 248 locate 140 replace 204 reported events 263 status 96 140 power activity LED 21 246 Predictive Data Migration 238 privileges CLU user 182 WebPAM PROe user 60 problem reporting CLU 250 WebPAM PROe 252 269 Q quick initialization 121 160 R rackmount the VTrak 10 RAID block and double parity stripe 224 229 block and parity stripe 223 ...

Page 314: ...259 logical drive 259 260 Media Patrol 260 reported events cont online capacity expansion 261 PDM 261 physical drive 262 power supply 263 power supply fan 264 RAID level migration 264 rebuild 265 Redundancy Check 265 resource not available 266 SMART error 267 Spare Check 266 spare drive 266 stripe level migration 267 synchronization 267 system 268 transition 268 resource not available reported eve...

Page 315: ... of events 58 82 189 shutdown the subsystem 89 194 SLP service 77 185 settings 77 185 SMART 93 139 SMART error 267 SNMP MIB files 292 service 81 187 settings 79 186 trap sinks 80 187 Software Services 76 Spare Check 128 177 reported events 266 spare drive 234 269 create 126 176 delete 127 locate 125 reported events 266 select physical drive 126 176 settings 127 177 Spare Check 128 177 transition 1...

Page 316: ...79 186 settings 79 186 temperature enclosure 96 141 terminal emulation program 23 test buzzer 99 email 59 76 TFTP server 199 202 timing out WebPAM PROe 284 TOE 69 168 Transition automatic 241 defined 239 manual 241 settings 51 173 spare drive 116 transition reported events 268 transport disk array 117 153 transport ready disk array 111 152 logical drive 119 159 trap sinks 80 187 U unpacking the VT...

Page 317: ...view 2 rackmounting 10 specifications 6 unpacking 9 warranty 7 288 W warranty 7 288 Web Server service 78 186 settings 77 185 WebPAM PROe 31 40 access over an intranet 284 access over the Internet 36 browser 29 38 Event Frame 44 Header 42 initial VTrak setup 29 interface 41 log in 29 38 log out 35 45 Management View 44 no browser connection 280 problem reporting 252 269 storage network 46 times ou...

Page 318: ...VTrak M610i M310i M210i Product Manual 304 ...

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