43
Chapter 4: Support
This chapter covers the following topics:
•
Frequently Asked Questions (below)
•
Contacting Technical Support (page 44)
•
Limited Warranty (page 47)
•
Returning the Product For Repair (page 49)
Frequently Asked Questions
What kind of disk drives can I use with VTrak?
VTrak supports 2.5-inch and 3.5-inch SAS and SATA disk drives. See the
Compatibility List on the Promise
Website
for a list of qualified disk drives.
If your VTrak subsystem has two I/O modules, you must install an AAMUX
adapter on each of your SATA drives. Obtain AAMUX adapters from Promise
Technology, Inc.
How do I install a 2.5-inch drive into a 3.5-inch drive carrier?
To install your 2.5-inch disk drives into VTrak’s drive carriers, you must first
attach a mounting bracket to each of your drives. See page 17. Never install
the drives by inserting screws through the bottom of the drive carrier.
Obtain mounting brackets and screws from Promise Technology, Inc.
How can I tell when the VTrak has fully booted?
When the VTrak unit is fully booted up, the Power and FRU LEDs light up
green. The heartbeat LED blinks green once every 4 seconds if one I/O
module is installed or once every 2 seconds if two I/O modules are installed.
How can I tell my CLI connection is to the primary default I/O module?
After you establish the CLI connection, type Enclosure and press Enter. Look
at the top of the display for an item called I/O Module Role.
•
If the Role is Primary, you are connected to the default primary I/O
module.
•
If the Role is Secondary, you are connected to the default secondary
I/O module.
What happens if a disk drive fails?
Depending on the nature of the failure, the failed drive might not appear in
the CLI, or the failed drive might display errors when you run the enclosure
command or the link command. See pages 32 and 38 for more information.
