![background image](http://html.mh-extra.com/html/promise-technology/vessjbod-1740/vessjbod-1740_quick-start-manual_1617258017.webp)
Contacting Technical Support
17
?
– Use alone to see the list of commands. Use with a command to see a list of
options. Example:
enclosure -?
Command options are NOT case-sensitive.
In the CLI screens, the SAS IN circle-icon port is called
CN#1
and the SAS OUT
diamond-icon port is called
CN#2
. Physical drives in the VessJBOD enclosure
are called
DSK01
through
DSK16
.
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS, firmware and driver version numbers
•
A description of the problem or situation
•
System configuration information, including: motherboard and CPU type,
hard drive models, SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
United States
Promise Online™ Web Site
http://www.promise.com/support/
support_eng.asp
(technical documents, drivers, utilities, etc.)
E-mail Support
e-Support On-Line
Fax Support
+1 408 228 1100 Attn: Technical Support
Phone Support
+1 408 228 1400 option 4
If you wish to write us for
support:
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA