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Promise Technology SMARTSTOR NS4300N, Product Manual

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Contents

ix

Chapter 8: Troubleshooting, cont.

Checking Enclosure Status in PASM   . . . . . . . . . . . . . . . . . . . . . .146
Solving Network Connection Problems  . . . . . . . . . . . . . . . . . . . . .147

Verifying Connections with SmartNAVI . . . . . . . . . . . . . . . . . .149

Checking Your Email Inbox  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
Restoring the Default Password   . . . . . . . . . . . . . . . . . . . . . . . . . .150
Resolving a Windows Firewall Issue  . . . . . . . . . . . . . . . . . . . . . . .151

Chapter 9: Support   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Frequently Asked Questions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Contacting Technical Support  . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Limited Warranty  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Returning Product For Repair  . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Appendix A: Maintenance  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Upgrading the Firmware   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Connection Problems After Restart  . . . . . . . . . . . . . . . . . . . . . . . .164

Appendix B: Important Information  . . . . . . . . . . . . . . . . . . . . . . . . .165

 GNU General Public License  . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Battery  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Summary of Contents for SMARTSTOR NS4300N

Page 1: ...SMARTSTOR NS4300N Product Manual Version 2 0 SR4 ...

Page 2: ...ontain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or impli...

Page 3: ...SmartStor s IP Address 15 PASM in your Browser 16 PASM in SmartNAVI 17 Shutting Down the SmartStor 18 Chapter 3 Connecting to the SmartStor 19 Setting up a Network Drive on a Windows PC 19 Setting up a Network Drive on a UNIX or Linux PC 22 Setting up a Network Drive on a Macintosh PC 26 Connecting a USB Printer to SmartStor 29 Setting up the Print Server on SmartStor 30 Setting up Windows Printin...

Page 4: ...losing SmartNAVI 55 Managing Users and Groups 56 Creating a User 56 Creating the Default User 57 Changing User Passwords 57 Changing User Permissions 57 Viewing a List of Users 58 Deleting a User 58 Creating a Group 58 Viewing a List of Groups 59 Adding Members to a Group 59 Deleting Members from a Group 59 Deleting a Group 60 Managing RAID Volumes 61 Creating a RAID Volume 61 Expanding a RAID Vol...

Page 5: ...are Folder Disconnecting a Network Drive 72 Making Management Settings 73 Configuring a NAS System 73 Changing Network Settings 75 Locating the SmartStor 76 Choosing a Default NAS System 76 Enabling or Disabling Event Notification 76 Viewing the System Event Log 77 Adding Plug ins 77 Viewing a List of Plug ins 78 Viewing Plug in Version Numbers 78 Enabling and Disabling Plug ins 79 Removing Plug i...

Page 6: ...a Group 93 Removing Members from a Group 93 Deleting a Group 94 Viewing Quotas 94 Setting Quotas 94 Managing File Print Services 96 Setting up Windows Access 96 Setting up UNIX Linux Access 97 Setting up for Macintosh Access 98 Setting up for FTP Access 99 Setting up your Print Server 100 Setting up your DLNA Server 100 Adding Plug ins 101 Viewing a List of Plug ins 101 Enabling and Disabling Plug...

Page 7: ...ication 114 Enabling One Touch Backup 115 Managing the Network Connection 116 Viewing Network Setup Information 116 Making Network Settings 116 Working with Jumbo Frames 117 Making Management Settings 118 Viewing the Event Log 118 Setting up SMTP Authentication 118 Viewing the Email Alert List 119 Adding an Email Alert Recipient 119 Deleting an Email Alert Recipient 119 Upgrading the System Firmwa...

Page 8: ...ID Level 132 RAID 0 132 RAID 1 132 RAID 5 133 RAID 10 133 Spare Drive 133 Automatic Rebuilding 134 Partition and Format 134 RAID Volume Migration 135 RAID 0 135 RAID 1 135 RAID 5 136 RAID 10 136 Chapter 8 Troubleshooting 137 Responding to an Audible Alarm 137 Checking the System Status LED 138 Checking Disk Status LEDs 138 Replacing a Failed Disk Drive 139 Checking RAID Volume Status in PASM 139 S...

Page 9: ...estoring the Default Password 150 Resolving a Windows Firewall Issue 151 Chapter 9 Support 153 Frequently Asked Questions 153 Contacting Technical Support 156 Limited Warranty 159 Returning Product For Repair 161 Appendix A Maintenance 163 Upgrading the Firmware 163 Connection Problems After Restart 164 Appendix B Important Information 165 GNU General Public License 165 Battery 165 Index 167 ...

Page 10: ...SmartStor NS4300N Product Manual x ...

Page 11: ... access privileges for greater security Multiple backup and synchronization functions protect your data About This Manual This Product Manual describes how to setup use and maintain the SmartStor NS4300N It also describes how to use SmartNAVI software that you install and run on your Windows PC Promise Advanced Storage Manager PASM software that runs on the SmartStor This manual includes a full ta...

Page 12: ...the AFP protocol FTP clients through the FTP protocol DLNA clients through UPnP protocol with an optional plug in Up to 16 concurrent connections Key Benefits Easy to use browser based management interface Data sharing over the network One touch backup of designated file folders on client PC Snapshot backup for real time image of the file system Remote NAS to NAS synchronization and backup Network...

Page 13: ...status polled every 15 minutes Online capacity expansion RAID Level Migration Hot spare drives RAID Volume rebuilding Gigabyte rounding Background rebuilding RAID level support RAID 0 1 5 and 10 Large file system support up to 4 TB Unicode file name support SATA RAID Controller Promise PDC40719 Server on a Chip Freescale MPC8343 400MHz Networking 10 100 1000 Mb s Ethernet Port on motherboard USB p...

Page 14: ...intosh Client OS Support Microsoft Windows Vista Business Enterprise and Ultimate Server 2003 XP Professional 2000 Supports Intel IA32 AMD64 and Intel EM64T platforms UNIX Linux Red Hat Enterprise Linux 3 0 AS WS ES Red Hat Enterprise Linux 4 0 AS WS ES SuSe Linux Enterprise 10 Server Desktop Apple Macintosh MacOS X Browser Support Use the latest version of the following browsers to manage the Sma...

Page 15: ...s the following items SmartStor NS4300N Unit Quick Start Guide Screws for disk drives 1 package Ethernet cable Power cord CD with SmartNAVI software Product Manual and Quick Start Guide Warning The electronic components within the SmartStor are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the SmartStor or its subassemblies Importa...

Page 16: ...00N Rear View Disk Drive Drive Carrier Disk Activity LED Power Button Ethernet Activity LED One Touch Backup Button Disk Status LED Note This SmartStor is shown without the front door System Status LED Power Connection USB Connections RJ45 Network Connection Disk Drive Cooling Fan Power Supply Fan ...

Page 17: ...ink screws supplied with the SmartStor Install four screws per drive Snug each screw Be careful not to over tighten 5 Reinstall the drive carrier into the SmartStor enclosure Repeat steps 2 through 5 until all of your disk drives are installed 6 Close the door on the front of the SmartStor Connecting to the Network To connect the SmartStor to your network 1 Attach one end of the network cable to t...

Page 18: ... your PC to the SmartStor sets up the SmartStor sets up network drives on your PC and performs backups To install the software 1 Insert the CD into your CDROM 2 Double click the SmartNAVI installer icon right 3 Click the Next button to begin installation The License Agreement screen appears ...

Page 19: ...he I accept the terms option then click the Next button The Choose Destination Location screen appears 5 Optional Click the Browse button to choose a new install location for the software Click the Next button The Ready to Install screen appears ...

Page 20: ...ion When the installation is finished the final installation screen appears 7 Click to Finish button to close the installer With the Online Registration box checked your browser will open and go directly to the Promise product registration website Thank you for taking the time to register ...

Page 21: ...e on your PC You can change the network settings create RAID volumes add and mount folders on your SmartStor after initial setup using SmartNAVI You can also made more advanced settings using the PASM software See Connecting to PASM on page 15 To set up your SmartStor 1 Right click the SmartNAVI icon in the Windows application tray lower right corner of the screen 2 Choose Open SmartNAVI from the ...

Page 22: ...VI The Main Window opens 6 Choose a Setup Mode and click the button One Click Setup Loads a collection of default settings Recommended for most users Advanced Setup Enables you to make your own settings Recommended for advanced users 7 Click the OK button to continue If you chose One Click Setup the Wizard creates a RAID Volume and a default folder called Public You are finished with the setup ...

Page 23: ...RAID Volume creation If you chose Manual choose the type of RAID Volume you want Maximum Capacity RAID 0 using all disk drives Data Protection RAID 5 using all disk drives 13 Click the Next button to continue 14 Choose a network drive letter from the dropdown menu This drive will be mapped as a network drive on your PC The list begins with Z and goes in reverse alphabetical order 15 Click the Next...

Page 24: ...l 14 You can now copy files to and from the folder on the SmartStor To access this folder from other PCs see Chapter 3 Connecting to the SmartStor on page 19 To create additional RAID Volumes and folders see Chapter 6 PASM on page 85 ...

Page 25: ... To access the SmartStor in your browser you must know the SmartStor s IP address Use SmartNAVI for this purpose 1 Right click the SmartNAVI icon in the Windows application tray lower right corner of the screen 2 Choose Open SmartNAVI from the popup menu The SmartNAVI MSN window appears with the NAS List displayed The IP address of the SmartStor shown in the NAS List For more information about Sma...

Page 26: ...ddress shown below is only an example The IP address you type into your browser will be different PASM uses an HTTP connection http Enter the SmartStor s IP address 192 168 1 1 Together your entry looks like this http 192 168 1 1 The PASM login screen displays 3 Type admin in both the User Name and Password fields then click the Login button The user name and password are case sensitive For more i...

Page 27: ...VI icon right 2 Choose Open Advanced Management from the popup menu Your default browser starts and the PASM login screen displays 3 Type admin in both the User Name and Password fields then click the Login button The user name and password are case sensitive For more information about PASM see Chapter 6 PASM on page 85 SmartNAVI icon ...

Page 28: ...s and hold the power button for five seconds See Figure 3 The system status LED turns red then goes dark To restart the SmartStor press the power button again Figure 3 Press and hold the Power button for 5 seconds Power Button Note This SmartStor is shown without the front door System Status LED ...

Page 29: ...tStor you must make the folder a network drive on your PC To use the SmartStor as a print server you must connect the USB printer enable SmartStor s print server and set up printing on your PC Setting up a Network Drive on a Windows PC You can also use SmartNAVI for this purpose see Mounting a Share Folder Creating a Network Drive on page 72 If your PC does not have SmartNAVI use the following pro...

Page 30: ...ress of the SmartStor and click the Search button See Finding the SmartStor s IP Address on page 15 The SmartStor appears in the search results list 4 Double click the SmartStor to show the Public folder and any other folders you have created SmartStor NS4300N found on the network ...

Page 31: ...e folder you want and choose Map Network Drive from the dropdown menu The Map Network Drive dialog box appears 6 In the Map Network Drive dialog box choose a drive letter and click the Finish button 7 Double click the My Computer icon on your Windows desktop ...

Page 32: ...ve on a UNIX or Linux PC Before you can access the SmartStor from a UNIX or Linux PC you must configure the SmartStor to communicate with UNIX and Linux On the Windows PC 1 Start PASM See PASM in your Browser on page 16 or PASM in SmartNAVI on page 17 2 In the Tree click the beside the File Print icon to expand the Tree then click the Protocol Control icon SmartStor NS4300N under Network Drives ...

Page 33: ...heck the Unix Linux box then click the OK button The UNIX Linux file sharing enables UNIX and Linux PCs to access folders on the SmartStor In this case access is given for the PUBLIC folder 8 Click the Sharing Setup icon in the Tree 9 Click the UNIX Linux Sharing tab 10 Optional If you are creating a new folder in the New IP Address field type the IP address of the UNIX Linux PC from which you wan...

Page 34: ...Volume1 and Public refer to the default Volume and folder created during setup See page 11 If you created another volume or folder use their names 4 Change to the SmartStor directory Type cd SmartStor and press Enter You can now copy files to and from the folder on the SmartStor 5 When you are done with the SmartStor type cd umount SmartStor and press Enter On the Linux PC with Graphic Desktop Thi...

Page 35: ...u accessed this folder an Authentication dialog box opens 5 Type the user name and password in the respective fields then click the OK button The default user name is admin The default password is admin The user name and password are case sensitive Leave the Domain field blank The folder opens You can now copy files to and from the folder on the SmartStor ...

Page 36: ...mmunicate with the MacOS On the Windows PC 1 Start PASM See PASM in your Browser on page 16 or PASM in SmartNAVI on page 17 2 In the Tree click the beside the File Print icon to expand the Tree then click the Protocol Control icon 3 Next to Macintosh click the Enable button 4 Click the OK button in the confirmation box 5 Click the File Sharing icon in the Tree 6 Click the Modify tab ...

Page 37: ...Go menu choose Connect to Server 2 In the Connect to Server dialog box type afp 192 168 1 214 and click the Connect button Note that the IP address shown below is only an example The IP address you type in the dialog box on your Macintosh will be different See Finding the SmartStor s IP Address on page 15 Click the button to add this IP address to the Favorite Servers list 3 Type the user name and...

Page 38: ... The default user name is admin The default password is admin The user name and password are case sensitive 4 In the NS4300 dialog box click the folder you want then click the OK button 5 In the NS4300 Welcome screen click the OK button ...

Page 39: ...tStor Connecting a USB Printer to SmartStor To connect a USB printer to the SmartStor 1 Set up your printer according to the printer s Setup Guide or User Manual 2 Install the printer drivers onto your PC as described in the printer s Setup Guide or User Manual 3 Attach the USB cable from your printer to one of the USB connections on the back of the SmartStor USB Connections ...

Page 40: ...Printing To set up printing on a Windows PC 1 On the Windows desktop double click the My Network Places icon 2 Click the Search button in the toolbar If the Search button is not shown from the View menu choose Toolbars then Standard Buttons 3 In the Computer name field type the IP address of the SmartStor and click the Search button in the side bar See Finding the SmartStor s IP Address on page 15...

Page 41: ... SmartStor 31 The user name and password are case sensitive 5 Right click the usbptr1 icon folder and choose Connect from the dropdown menu 6 When the warning message about printer drivers appears click the OK button to continue ...

Page 42: ...s and Faxes screen appears The usbptr1 is the USB printer on the SmartStor Setting up Linux Printing This procedure is for a RedHat Enterprise Linux 4 configuration If you run a different version of Linux you might have to adapt the procedure See your OS documentation 1 From the Applications menu choose System Settings then Printing Printer configuration window opens 2 Click the New button Add a n...

Page 43: ...t a queue type dropdown menu choose Network Windows SMB 6 Scroll the list and click the triangle icon beside NS4300 USBPTR01 appears below NS4300 USBPTR01 represents the USB printer connected to the SmartStor 7 Highlight USBPTR01 and click the Forward button The Authentication dialog box opens 8 In the User name and Password fields type admin then click the OK button ...

Page 44: ...me and password are case sensitive The Printer Model dialog box opens 9 From the dropdown menu choose the manufacturer of your printer From the model list highlight the model of your computer then click the Forward button 10 Click the Finish button ...

Page 45: ... Menu choose System Preferences 2 Double click the Print Fax icon 3 Click the Setup Printers button 4 In the Printer List click the Add icon The Printer List displays a new panel 5 In the new panel from the popup menus choose Windows Printing Workgroup 6 From the list highlight the SmartStor then click the Choose button A user name and password dialog box appears ...

Page 46: ... admin The default password is admin The user name and password are case sensitive The printer list displays a new panel 8 Highlight the USBPTR01 in the list USBPRT01 represents the USB printer connected to the SmartStor 9 In the Printer Model popup menu choose the make of your printer 10 In the Model Name list choose the model of your printer ...

Page 47: ...f the SmartStor If you have a USB memory stick attach it directly to one of the USB connections or use a USB cable whichever is more convenient The USB drive or memory stick appears as a folder called usbdisk when you create your network drive See the instructions on the following page SmartStor supports USB drives and memory sticks formatted to FAT32 and Ext3 file formats If the SmartStor does re...

Page 48: ...r Memory Stick on page 111 Windows PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Windows PC Follow the procedure Setting up a Network Drive on a Windows PC on page 19 but choose the usbdisk folder instead of the public folder USB drive connected to the SmartStor ...

Page 49: ... Setting up a Network Drive on a UNIX or Linux PC on page 22 but choose the USBDISK folder instead of the PUBLIC folder Macintosh PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Macintosh PC Follow the procedure Setting up a Network Drive on a Macintosh PC on page 26 but choose the USBDISK folder instead of the PUBLIC folder ...

Page 50: ...Tunes user interface You must perform the setup operation on the Windows PC where you installed SmartNAVI Downloading the iTunes Plug in To download the iTunes plug in 1 Download your iTunes plug in from the Promise Support Website Plug in file names end with a ppg extension 2 Save the plug in file to a convenient place on your PC Installing the iTunes Plug in To install the iTunes plug in using S...

Page 51: ...folder icon navigate to the plug in file click it then click the Open button 7 Click the OK button After a few moments the plug in is added 8 Click the Configure Plugin button The newly added plug in appears in the list Its Service Status is OFF 9 Click the plug in to choose it Warning Do not disconnect the power or shut down the SmartStor while the plug in installation is running ...

Page 52: ...e iTunes plug in your system is ready to install and configure iTunes 1 Go to the Apple website and download iTunes 2 Install iTunes onto your PC 3 Be sure your SmartStor is running and connected to your network 4 Open the iTunes application The SmartStor s network name appears on the iTunes screen under Shared Note You can also install the iTunes plug in using PASM See Adding Plug ins on page 101...

Page 53: ...Chapter 3 Connecting to the SmartStor 43 Click on the SmartStor to display the items stored there SmartStor ...

Page 54: ...SmartStor NS4300N Product Manual 44 ...

Page 55: ...SmartStor software For One Touch Backup to work you must Enable One Touch Backup on the SmartStor Create a Backup Schedule in SmartNAVI Caution The SmartStor and One Touch Backup cannot restore a failed boot drive in your PC However you can use the SmartStor to save your system backup file See your Windows documentation for information about system backups Notes Windows does not allow SmartNAVI to...

Page 56: ...kup tab click the Enable button for One Touch Backup Services then click the OK button Creating a Backup Schedule For each folder you want to backup you must create a backup schedule To create a Backup Schedule in SmartNAVI 1 Right click the SmartNAVI icon in the Windows application tray lower right corner of the screen 2 Choose Open SmartNAVI from the popup menu The MSN Window opens 3 Double clic...

Page 57: ...utes Time of day and day of the week 10 Click the Add button The newly created schedule appears in the Schedule List The backed up files will appear on the NAS in a folder named BACKUPDATA_your username Performing a One Touch Backup To perform a One Touch Backup press the One Touch Backup button on the front of the SmartStor Within moments the folders you specified are backed up onto the SmartStor...

Page 58: ...SmartStor 3 On the SmartStor find the Backup folder The Backup folder contains the results of the One Touch Backup The subfolders inside the Backup folder match the file structure on your PC s hard disk drive or your USB disk The PC Backup folder is named BACKUPDATA plus your user name A USB disk backup folder is named USBDISK and the date of the backup plus a random number See the example on the ...

Page 59: ...ure is maintained during backup and restoration To restore your backed up files from the NAS system to your PC 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Restore button Caution If you restore to the original folders on your PC the restore function will overwrite the files in those folders Be careful which files you restore and where on your PC you direct the backup files Backup...

Page 60: ...our PC Restore to a specific folder No files are overwritten on your PC 6 If you chose Restore to a specific folder do one of the following actions Type the name of an existing folder in the field provided Type the name of an new folder in the field provided Click the Folder icon and navigate to the target folder 7 Click the Restore button The restoration begins immediately The amount of time requ...

Page 61: ...reate RAID volumes add and mounts folders and manages file downloads from the Internet This category includes the following topics Opening SmartNAVI page 51 Opening the MSN Window page 52 Opening the Main Window page 52 Choosing a SmartNAVI Language page 53 Starting the Advanced Storage Manager PASM page 53 Viewing SmartNAVI Information page 54 Closing SmartNAVI page 55 Opening SmartNAVI To open S...

Page 62: ...Right click the SmartNAVI icon in the application tray and choose Open SmartNAVI from the popup menu The MSN Window opens Opening the Main Window To open the Main Window do one of the following actions If neither Window is open Double click the SmartNAVI icon in the application tray When the MSN Window opens double click a system in the NAS List If the MSN Window is open Double click a system in t...

Page 63: ...ge dropdown menu and choose the language you prefer Starting the Advanced Storage Manager PASM This feature opens Promise Advanced Storage Manager PASM in your default browser See the PASM online help or Chapter 6 PASM on page 85 for more information You can open PASM from MSN Window SmartNAVI tray icon Your browser ...

Page 64: ...address field type the IP address of your NAS system Example http 192 168 1 183 3 Press the Enter key The PASM login screen appears in your browser Viewing SmartNAVI Information SmartNAVI is the software application that connects your PC with the SmartStor NAS system To view information about SmartNAVI 1 Right click the SmartNAVI icon in the application tray 2 Choose About from the popup menu The ...

Page 65: ... the close icon in the top right corner of the MSN Window If you close SmartNAVI this way you can open it from the application tray icon Alternative Method To close SmartNAVI 1 Right click the SmartNAVI icon in the application tray 2 Choose Close from the popup menu If you close SmartNAVI this way you must open it from the Start menu ...

Page 66: ... Members to a Group page 59 Deleting Members from a Group page 59 Deleting a Group page 60 Creating a User To create a user 1 Go to the Main Window 2 Click the User Management icon 3 Click the Create New User button 4 Type a Username in the field provided Up to 16 characters A Z 0 9 and _ first character must be a letter No spaces 5 Type a Password in the field provided Up to 16 characters A Z and...

Page 67: ...To create addtional users see Creating a User on page 56 Changing User Passwords To change a user s password 1 Go to the Main Window 2 Click the User Management icon 3 Click the Modify User button 4 Click the user whose password you want to change 5 Admin user only type the old password in the field provided 6 Type the new password in the field provided 7 Retype the password in the Confirm field 8...

Page 68: ...other default user 6 Click the OK button The permission change happens immediately Viewing a List of Users To view a list of Users 1 Go to the Main Window 2 Click the User Management icon The User List appears Deleting a User To delete a user 1 Go to the Main Window 2 Click the User Management icon 3 Click the Delete User button 4 Click the user you want to delete 5 Click the OK button 6 Click the...

Page 69: ...to the Main Window 2 Click the User Management icon 3 Click the Modify Group Member button 4 Click the Group whose membership you want to change 5 Move members to the Selected User list to add them 6 Click the OK button Deleting Members from a Group To delete Users from a Group 1 Go to the Main Window 2 Click the User Management icon 3 Click the Modify Group Member button Note A User can only belo...

Page 70: ...utton Deleting a Group Before you can delete a Group you must first delete all of the Members from the Group See Deleting Members from a Group on page 59 To delete a Group 1 Go to the Main Window 2 Click the User Management icon 3 Click the Delete User button 4 Click the Group you want to delete 5 Click the OK button 6 Click the Yes button in the confirmation box ...

Page 71: ...ype of RAID Volume you want Maximum Capacity RAID 0 using all disk drives Data Protection RAID 5 using all disk drives 5 Click the OK button The RAID volume takes several minutes to create and initialize depending on the size of your disk drives Expanding a RAID Volume This feature adds disk drives to your existing RAID volume To expand a RAID volume 1 Go to the Main Window 2 Click the Volume Conf...

Page 72: ...Volume 1 Go to the Main Window 2 Click the Volume Configuration icon 3 Click the Volume Status List button The Volume Status appears Viewing a List of RAID Volumes To view a list of RAID Volumes 1 Go to the Main Window 2 Click the Volume Configuration icon The Volume List appears Notes Expansion is only available when your NAS system has the proper combination of RAID volume and free disk drives F...

Page 73: ...imum Capacity RAID 0 Data Protection RAID 1 or 5 depending on the NAS model and number of drives 5 Click the OK button 6 Click the Yes button in the first confirmation box 7 Type YES then click the OK button in the second confirmation box The RAID volume takes several minutes to recreate and initialize depending on the size of your disk drives Caution When you recreate a RAID volume you delete all...

Page 74: ...mmediate backup of your files You can perform an immediate backup of your files from Main Window MSN Window SmartNAVI tray icon Main Window If you do not have a backup schedule for the NAS start your backup from the Main Window 1 Click the SmartSYNC icon 2 Click the Schedule List button 3 Check the boxes for the folders you want to backup 4 Click the Backup button The backup begins immediately MSN...

Page 75: ... up Files on page 67 Scheduling a Backup You can schedule backups by the hour day or week To set a schedule for backing up files from your PC to the NAS system 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Backup Schedule NAS button 4 Click the folder whose contents you want to backup Click the arrow icons to expand the tree and narrow your choices 5 Click the Schedule button 6 Cl...

Page 76: ...stem 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Schedule List button 4 Click the schedule you want to change 5 Click the Modify button 6 Click the folder whose contents you want to backup Click the arrow icons to expand the tree and narrow your choices 7 Click the Schedule button 8 Click an option button for Hour Day Day of the week 9 Choose the corresponding values from the dr...

Page 77: ...during backup and restoration To restore your backed up files from the NAS system to your PC 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Restore button 4 Click the folder whose contents you want to restore Click the arrow icons to expand the tree and narrow your choices 5 Click an option button for Restore to original folder The backup files will overwrite the files on your PC R...

Page 78: ...ity information or error and description To view Backup Event Log 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Event Log button 4 Optional Set the Event Filter dropdown menu to display All events Information events only Error events only 5 Optional Click the arrow on the Date Time header to reverse the chronological order Saving the Event Log This function saves a copy of the Bac...

Page 79: ...e or save to a different location 6 Click the Save button in the Save dialog box Clearing the Event Log To clear the Backup Event Log 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Event Log button 4 Click the Clear All button 5 Click the Yes button in the confirmation box Note Before you clear the Backup Event Log consider saving a copy for future reference See Saving the Event Lo...

Page 80: ...ck the Share Folder icon 3 Click the Create New Share Folder button 4 Type a folder name in the field provided Use A Z 0 9 and _ No spaces 5 Click the Create button 6 Click the Yes button in the confirmation box The new folder appears in the Share Folder List Opening a Share Folder This feature opens share folders in the file browser From the MSN Window 1 Click the system in the NAS List whose sha...

Page 81: ...ission button 4 Click the share folder whose permissions you want to change The folder name turns red 5 For each user in the list click one of the following options Deny access Read only Read and Write Guest is the only other default user 6 Click the OK button The permission change happens immediately Deleting a Share Folder To delete a share folder 1 Go to the Main Window 2 Click the Share Folder...

Page 82: ...etwork drive The folder name turns red 5 Choose a device name drive letter from the dropdown menu 6 Click the Map button The share folder appears on your PC as a mounted or network drive Un mounting a Share Folder Disconnecting a Network Drive To un mount a share folder Linux or disconnect a network drive Windows 1 Go to the Main Window 2 Click the Share Folder icon 3 Click the Mount Share Folder ...

Page 83: ...lug ins page 79 Configuring a NAS System The Setup Wizard has two modes One Click Setup Loads a collection of default settings Recommended for most users Advanced Setup Enables you to make your own settings Recommended for advanced users One Click Setup To configure your NAS system using One Click Setup 1 Go to the Main Window 2 Click the Setup Wizard icon 3 Click the One Click Setup button 4 Clic...

Page 84: ...nds Click the Next button to continue 6 Choose Automatic or Manual RAID Volume creation If you chose Manual choose the type of RAID Volume you want Maximum Capacity RAID 0 using both disk drives Data Protection RAID 1 using both disk drives Click the Next button to continue 7 Choose a network drive letter from the dropdown menu This drive will be mapped as a network drive on your PC The list begin...

Page 85: ...ry DNS optional 5 Click the OK button 6 Click the Yes button in the Network Setup box 7 Click the OK button in the Information box The Main Window closes and the MSN Window opens 8 Click your system in the NAS List The Main Window reopens Note When you create your RAID volume in PASM you can choose additional options such as Multiple RAID volumes See Setting up SmartStor with the Setup Wizard on p...

Page 86: ...ault NAS activates several important functions including Opening a Share Folder Performing an Immediate Backup Starting the Advanced Storage Manager Enabling Event Notification To set a default NAS 1 Go to the MSN Window 2 Click the system in the NAS List that you want to make the default 3 Click the Set Default NAS icon right The default NAS is highlighted in the NAS List Enabling or Disabling Ev...

Page 87: ...s are enhancements to SmartStor s capabilities Available plug ins include DLNA server Enables SmartStor to support the UPnP protocol and function as a Digital Media Server DMS iTunes server Enables SmartStor to be a shared resource in the Apple iTunes user interface BT server Enables SmartStor to automatically download Bit Torrrent FTP and HTTP files using SmartNAVI See page 81 SmartNAVI installs ...

Page 88: ... changes to ON The plug in is now installed SmartStor Viewing a List of Plug ins To view a list of installed plug ins 1 Go to the Main Window 2 Click the NAS Management icon 3 Click the Configuration Plugin button Currently installed plug ins appear in the Configuration Plugin list Viewing Plug in Version Numbers To view plug in version numbers 1 Right click the SmartNAVI icon in the application t...

Page 89: ...cessing time on the SmartStor If you do not use a feature consider disabling its plug in To disable a plug in 1 Go to the Main Window 2 Click the NAS Management icon 3 Click the Configuration Plugin button 4 Click the Plug in you want to disable The plug in s name turns red 5 Click the Disable button After a moment the Service Status changes to OFF The plug in is now disabled Removing Plug ins The...

Page 90: ...n button 4 Click the Plug in you want to remove The plug in s name turns red 5 Click the Remove button 6 Click the Yes button in the confirmation box The plug in is removed from SmartNAVI If you need the plug in later you can reinstall it See Adding Plug ins on page 77 ...

Page 91: ...ding Torrent HTTP FTP eDonkey For Torrent files use your browser to locate the file you want on the Internet and download its link to your PC Then add the Torrent file link to the Download Station as described below To add a Torrent file download link 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Add New Link button 4 Do one of the following actions Type the link into the f...

Page 92: ...AS system Removing a Link When you remove a link the Download Station does not download the corresponding Torrent file To remove a Torrent file download link 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Download List button 4 Click the file link you want to remove 5 Click the Remove button 6 Click the Yes button in the confirmation box Pausing and Resuming a Download Pausi...

Page 93: ...ent files are saved to the download folder on the NAS system Opening a Downloaded File To open a downloaded file 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Downloaded List button 4 Click the file you want to open 5 Click the Open button Deleting a Downloaded File To delete a downloaded Torrent file 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Dow...

Page 94: ...Product Manual 84 4 Click the file you want to delete 5 Click the Delete button 6 Click the Yes button in the confirmation box The link and corresponding Torrent file in the download folder on the NAS system are deleted ...

Page 95: ...e Print Services page 96 Managing RAID Volumes page 107 Managing Backups page 112 Managing the Network Connection page 116 Making Management Settings page 118 Managing the System page 122 Connecting to PASM The Promise Advanced Storage Manager PASM software is factory installed on the SmartStor system PASM runs in the browser on your PC You can access PASM Directly in your browser See page 86 Thro...

Page 96: ...ess shown below is only an example The IP address you type into your browser will be different PASM uses an HTTP connection http Enter the SmartStor s IP address 192 168 1 194 Together your entry looks like this http 192 168 1 194 The PASM login screen displays 3 Type the user name and password in the respective fields then click the Login button The default user name is admin The default password...

Page 97: ...ht 2 Choose Open Advanced Management from the popup menu Your default browser starts and the PASM login screen displays 3 Type the user name and password in the respective fields then click the Login button The default user name is admin The default password is admin The user name and password are case sensitive SmartNAVI icon ...

Page 98: ...e icon Icons for specific functions are listed under the categories Click the sign to show the functions Click the function icons to display their information on the screen Each function has one or more tabs in its screen Logging out of PASM There are two ways to log out of PASM Close your browser window Click Logout in the PASM Header Clicking Logout brings you back to the Login Screen After logg...

Page 99: ...s a DCHP server with addresses available Configure using Specify an IP address Choose this option if you want to set the IP address and other network setting manually 5 If you chose the Configure using Specify an IP address option type the following information in the fields provided IP Address Subnet Mask Default Gateway IP Address Primary DNS Secondary DNS See your Network Administrator for help...

Page 100: ...to the field provided check the boxes of the services you expect to use with this folder then click the Add button Add more folders as required 16 Click the Next button to continue The Step 5 screen appears If a RAID Volume already exists on the SmartStor information about the RAID Volume is shown To change the RAID you must delete it first then run the Setup Wizard again See Deleting a RAID Volum...

Page 101: ...iewing a List of Users To view the list of Users 1 In the Tree click the beside the Users Groups icon 2 Click the User Management icon A list of users appears on the Information tab Creating a User You can create up to 512 Users To create or add a new user 1 In the Tree click the beside the Users Groups icon 2 Click the User Management icon 3 Click the Create User tab 4 Type a user name in the fie...

Page 102: ...ser whose password you want to change 5 Type a new password into the fields provided 6 Click the OK button 7 In the confirmation box click the OK button Deleting a User You cannot delete the Administrator or the Guest To delete any other user 1 In the Tree click the beside the Users Groups icon 2 Click the User Management icon 3 Click the Delete User tab 4 Click the option button to the left of th...

Page 103: ...s to a group 1 In the Tree click the beside the Users Groups icon 2 Click the Group Management icon 3 Click the Group Members tab 4 From the dropdown menu choose a group to which you want to add members 5 Highlight users in the Users column and click the button to move them to the Members column 6 Click the OK button 7 In the confirmation box click the OK button Removing Members from a Group 1 In ...

Page 104: ...e Tree click the beside the Users Groups icon 2 Click the Quota icon A list of users and groups and the following data appear on the screen Currently assigned quotas Free space Used space Setting Quotas Quotas are portions of storage space that you assign to each user or group Assigning quotas enables you to control how much storage space each user or group can access By default each user and grou...

Page 105: ... Limited Quota type a number into the field provided This number represents how many MB of data the user or group can access 7 Click the OK button 8 In the confirmation box click the OK button Note If you set different size quotas for the user and the group SmartStor will use the smaller quota ...

Page 106: ...g for a Folder page 104 Setting up UNIX and Linux Sharing for a Folder page 105 Setting up FTP Sharing for a Folder page 105 Setting up Windows Access Follow this procedure to set up access from a Windows PC 1 In the Tree click the beside the File Print icon 2 Click the Protocol Control icon 3 Click the Windows tab 4 Click the Enable option button beside Services 5 Optional Type a new Computer Des...

Page 107: ...e your settings 16 In the confirmation box click the OK button You can now access the folder you chose from a Windows PC See Chapter 3 Connecting to the SmartStor on page 19 for information about the settings that you must make on your PC Setting up UNIX Linux Access Follow this procedure to set up access from a UNIX or Linux PC To set up access from a UNIX or Linux PC 1 In the Tree click the besi...

Page 108: ...x PC from which you will access this folder then click the Add button You must designate the IP addresses for each folder individually You can have up to 256 IP addresses for all of your folders 16 Click the OK button to save your settings 17 In the confirmation box click the OK button You can now access the folder you chose from a UNIX or Linux PC See Chapter 3 Connecting to the SmartStor on page...

Page 109: ...ort 21 is typically used for the Command Port 5 To specify a range of passive data port numbers type those numbers into the fields provided The port range is 1024 to 65535 Be sure the port numbers you enter are enabled on your firewall and server In active mode the FTP server uses port 20 for the data port 6 If your FTP client uses double byte characters but does not support Unicode choose your FT...

Page 110: ... the SmartStor is connected and use the SmartStor to play image audio and AV media You must install the optional DLNA plug in before you can make this setting and use the UPnP protocol See Adding Plug ins on page 101 The media content directory is under VOLUME1 Three share folders are cre ated when you install the DLNA plug in PICTURE MUSIC and MOVIE With the DLNA plug in SmartStor supports these ...

Page 111: ...martStor 1 In the Tree click the beside the Management icon 2 Click the System Upgrade icon then click the Application Plug in tab 3 From the Volume dropdown menu choose the Volume that has the folder with the plug in file 4 From the Folder dropdown menu choose the Folder that contains the plug in file 5 In the File Name field type the name of the plug in file Or highlight the file and copy the na...

Page 112: ... in To disable a plug in 1 In the Tree click the beside the File Print icon to expand the Tree 2 Click the Protocol Control icon 3 In the Information tab click the Disable button next to the plug in you want to disable 4 Click the OK button in the confirmation box After a moment the Service Status changes to OFF The plug in is now disabled Removing Plug ins There are two reasons to remove a plug i...

Page 113: ...le Print icon 2 Click the File Sharing icon 3 Click the Modify tab 4 From the Volume dropdown menu choose the RAID Volume containing the folder you want to modify 5 From the Folder Name dropdown menu choose the folder you want to modify 6 Check the boxes beside the services you want to use 7 Click the OK button 8 In the confirmation box click the OK button If the service you want is OFF see Settin...

Page 114: ...9 Deleting a Folder To delete a folder 1 In the Tree click the beside the File Print icon 2 Click the File Sharing icon 3 Click the Remove tab 4 Click the option button beside the folder you want to delete 5 Click the OK button 6 In the confirmation box click the OK button to confirm Setting up Windows Sharing for a Folder Windows sharing assigns user access the folders on your SmartStor By defaul...

Page 115: ...dresses for each folder individually To set up UNIX and Linux sharing for a folder 1 In the Tree click the beside the File Print icon 2 Click the Sharing Setup icon in the tree 3 Click the UNIX Linux Sharing tab 4 From the Volume dropdown menu choose the RAID Volume containing the folder you want to modify 5 From the Folder Name dropdown menu choose the folder you want to modify 6 In the New IP Ad...

Page 116: ...e Folder Name dropdown menu choose the folder you want to modify 6 In the Permission list click the option button for one of the following permissions for each group and user Deny Access Read Only Read and Write 7 Click the OK button 8 In the confirmation box click the OK button Be sure the FTP service is running for this folder See Setting up for FTP Access on page 99 ...

Page 117: ...AID Management icon The RAID Status tab displays the current RAID system and its status RAID Name The name of your RAID automatically assigned when it was created RAID Level RAID 0 1 5 or 10 specified when it was created Capacity Data capacity of the RAID Volume in GB RAID Status Functional is normal Critical means a disk drive has failed Offline means you cannot access your data Critical and offl...

Page 118: ...mory Stick on page 111 You must have unassigned disk drives in your SmartStor to create a new RAID To create a new RAID Volume 1 In the Tree click the beside the RAID File System icon 2 Click the RAID Management icon 3 Click the Create tab 4 From the RAID Level dropdown menu choose the RAID level you prefer for your disk array See Choosing a RAID Level on page 132 for more information 5 Highlight ...

Page 119: ...ation To migrate a RAID Volume 1 In the Tree click the beside the RAID File System icon 2 Click the RAID Management icon 3 Click the Modify tab 4 From the Current Volume dropdown menu choose the RAID Volume which you want to modify 5 In the Migrate to RAID Level dropdown menu choose the target RAID Level 6 To add disk drives highlight disk drives in the Free Disks column and click the button to mo...

Page 120: ... click the OK button After a RAID Volume is deleted the SmartStor reboots automatically When the SmartStor is fully booted The System Status LED turns green right The buzzer beeps one time if the buzzer is enabled 7 Close your browser then restart the browser to access PASM Caution When you delete a RAID Volume you delete all the folders in the RAID volume and all the data saved in the folders Bac...

Page 121: ...r on page 19 for more information Formatting an External USB Drive or Memory Stick This option only appears when SmartStor does not recognize the file system on the USB drive or memory stick To format a USB drive or memory stick 1 Attach the USB drive or memory stick to one of the USB ports on the back of the SmartStor 2 In the Tree click the beside the RAID File System icon 3 Click the File Syste...

Page 122: ...list of Snapshots displays on the Information tab Setting up a Snapshot Backup To setup a Snapshot Backup 1 In the Tree click the beside the Backup icon 2 Click the Snapshot Backup icon 3 Click the Setup tab 4 From the Volume dropdown menu choose the RAID Volume you want to backup 5 Next to Snapshot Status click the Enable option 6 In the Reserve Capacity dropdown menu choose a portion in GB of th...

Page 123: ...nus 6 Click the OK button 7 In the confirmation box click the OK button The new backup schedule is applied If you have not yet made your Snapshot settings click the Setup tab and make them now Recovering Snapshot Backups The Snapshot recovery feature has two functions Use a Snapshot to restore the data volume VOLUME1 or VOLUMEx to an earlier point in time Export a Snapshot to the share folder The ...

Page 124: ...Backup Server The IP address of the other SmartStor on the network Schedule Replication schedule in number of hours daily or weekly Appears on the primary server Setting up NAS Replication To set up NAS replication 1 In the Tree click the beside the Backup icon 2 Click the NAS Replication icon 3 Click the Setup tab 4 Under Settings click the option button to assign a role to this SmartStor Standal...

Page 125: ...lick the OK button 8 In the confirmation box click the OK button Enabling One Touch Backup One Touch Backup is a feature that enables you to backup specified folders from your PC to the SmartStor by pressing a button on the front of the SmartStor To enable One Touch Backup 1 In the Tree click the beside the Backup icon 2 Click the Easy Backup icon 3 In the One Touch Backup tab click the Enable opt...

Page 126: ...r Name IP Address Subnet Mask Default Gateway IP Address Primary Domain Name Server IP Address Secondary Domain Name Server IP Address To change these settings click the Setup tab Making Network Settings To make network settings 3 In the Tree click the beside the Network icon 4 Click the Network Setup icon 5 Click the Setup tab 6 Optional Type a name for the SmartStor in the Computer Name field 7 ...

Page 127: ... a local area network that is larger than the standard 1518 byte size SmartStor supports jumbo frames up to 9000 bytes On SmartStor the frame size setting is called Maximum Transmission Unit MTU The default MTU or frame is 1500 bytes This setting is appropriate for most users See your Network Administrator before you change this setting To make frame size settings 1 In the Tree click the beside th...

Page 128: ...roblems To view the Event Log 1 In the Tree click the beside the Management icon 2 Click the Event Log icon A list of the 20 most recent events displays on the Event Log tab Events are ranked in severity as Information Warning and Error Setting up SMTP Authentication In order to set up email alerts over a network you must enable the SMTP service specify a SMTP server and in most cases supply authe...

Page 129: ... In the Tree click the beside the Management icon 2 Click the Mail Alert icon The list of recipients displays on the Mail List tab See Checking Your Email Inbox on page 150 for an example of an email alert message Adding an Email Alert Recipient You can have up to 32 Email Alert recipients To add an Email Alert recipient 1 In the Tree click the beside the Management icon 2 Click the Mail Alert ico...

Page 130: ... click the beside the Management icon 2 Click the Buzzer icon 3 Click the Disable option button 4 Click the OK button 5 In the confirmation box click the OK button Click the Enable option button then click the OK button to enable the buzzer then click the OK button in the confirmation box Viewing UPS Status If you have an APC Uninterruptable Power Supply UPS attached to the SmartStor you can check...

Page 131: ...o the Mins field 6 Click the OK button 7 In the confirmation box click the OK button Setting up System Standby This feature enables the SmartStor to shut down the disk drives in order to save power You choose the interval of inactivity on the SmartStor after which the drives are powered down System standby is disabled by default To set up System Standby 1 In the Tree click the beside the Managemen...

Page 132: ...ting System Date and Time To set the date and time on the SmartStor 1 In the Tree click the beside the System icon 2 Click the Date Time icon 3 Click the Setup tab 4 From the dropdown menus choose the time and date values 5 Click the OK button 6 In the confirmation box click the OK button Adjusting for Daylight Saving Time To adjust the SmartStor s clock for daylight saving time 1 In the Tree clic...

Page 133: ...e one of the options Disable Disables NTP synchronization Do it at once Performs a synchronization when you click the OK button Time interval by hour Set an hourly interval for a synchronization to happen Daily Sets the time of day when the synchronization happens Weekly Sets the time of day and day of the week when the synchronization happens 9 Click the OK button 10 In the confirmation box click...

Page 134: ...een right The buzzer beeps one time if the buzzer is enabled See Enabling and Disabling the Buzzer on page 120 Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply See Appendix A Maintenance on page 163 During and after the shutdown none of your folders will be accessible from your networked PCs Using PASM To shu...

Page 135: ... System icon 2 Click the System Information icon 3 Click the System Information tab 4 Click the Locate button The SmartStor s buzzer beeps three times and the system status LED blinks three times right Viewing System Information To view system information 1 In the Tree click the beside the System icon 2 Click the System Information icon 3 Click the System Information tab System Information include...

Page 136: ...y values are out of specification see Checking Enclosure Status in PASM on page 146 Enabling the Smart Fan The Smart Fan is a feature that turns off the fan to save energy and reduce noise when the fan is not needed to cool the SmartStor enclosure The Smart Fan is enabled by default To enable the Smart Fan 1 In the Tree click the beside the System icon 2 Click the System Information icon 3 Click t...

Page 137: ...you perform the setup procedure either in SmartNAVI or the PASM Setup Wizard The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a single Volume Data redundancy fault tolerance for ensuring continuous system operation in the event of a disk drive failure Different RAID levels use different organizational models and h...

Page 138: ... across multiple drives The RAID Volume s data capacity equals the capacity of the smallest disk drive times the number of disk drives For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB RAID Volume instead of 460 GB If disk drives of different capacities are used there will also be unused capacity on the larger drives Because RAID 0 does not offer Fault Tolerance meaning ...

Page 139: ...ault Tolerance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data to two drives The RAID Volume s data capacity equals the smaller disk drive For example a 100 GB disk drive and a 120 GB disk drive have a combined capacity of 100 GB in a mirrore...

Page 140: ...ion and web servers Figure 3 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 Volume equals the smallest disk drive times the number of disk drives minus one Hence a RAID 5 Volume with four 100 GB disk drives will have a capacity of 300 GB A RAID Volume with two 120 GB disk drives and one 100 GB disk drive will have a capacity of 200 GB RAID 5 is generally consid...

Page 141: ...ogether then striped over a second drive pair Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity RAID 10 Volume equals the capacity of the smallest disk drive times the number of disk drives divided by two In some cases RAID 10 offers double fault tolerance depending on which disk drives fail RAID 10 Volumes on SmartStor consist of four dis...

Page 142: ...advantages Implements a striped disk RAID Volume the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an RAID Volume being ...

Page 143: ...e the failed drive in a RAID 0 Volume because of the way in which data is written to the disk drives under RAID 0 A spare drive is not available for a RAID 10 Volume because RAID 10 requires all four disk drives in the SmartStor enclosure However when you replace the failed disk drive the SmartStor will automatically rebuild the RAID Volume using the new disk drive Advantages Disadvantages High Re...

Page 144: ...rt automatically using the spare drive For RAID 1 RAID 5 and RAID 10 Volumes without a spare drive the RAID Volume will begin to rebuild itself automatically when you remove the failed disk drive and install a new disk drive A RAID 0 Volume cannot be rebuilt because of the way in which data is written to the disk drives under RAID 0 Even if there is a designated spare drive rebuilding is not possi...

Page 145: ...le the migration is running you can still access the folders on your RAID Volume and the data they contain The tables below shows the migration options for a source RAID Volume according to its RAID level The available target RAID levels are shown with their requirements RAID 0 A RAID 0 source Volume can migrate to the following target RAID levels RAID 1 A RAID 1 source Volume can migrate to the f...

Page 146: ...6 RAID 5 A RAID 5 source Volume can migrate to the following target RAID levels RAID 10 A RAID 10 source Volume cannot migrate or add more disk drives Target Requirements RAID 0 Can use same number of disk drives RAID 5 Add a disk drive ...

Page 147: ... deals problems you might encounter with your SmartStor and how to resolve them Also see Frequently Asked Questions on page 153 Responding to an Audible Alarm The SmartStor has two beep patterns Single beep not repeated The SmartStor is online Two beeps continuously repeated The SmartStor reports a problem When you boot or reboot the SmartStor and the buzzer is enabled the buzzer sounds one time t...

Page 148: ...ly or file system has failed If your SmartStor is configured to work with a UPS it will continue to run after a power supply failure Checking Disk Status LEDs The disk status LEDs see Figure 1 report the condition of the disk drives Green Normal disk drive function Amber Rebuilding to this disk drive Red Failed disk drive Dark No disk drive is installed See Replacing a Failed Disk Drive on page 13...

Page 149: ...he carrier 5 Place the carrier with the new disk drive back into the open slot in the SmartStor If the failed drive belonged to a RAID Volume the RAID Volume will begin rebuilding as soon as the new drive is installed During the Rebuild the Disk Status LED show amber When the Rebuild is finished the Disk Status LED turns green If the replacement drive is free that is not assigned to a RAID Volume ...

Page 150: ...ge 139 RAID 0 Volumes go offline after a disk drive failure A RAID 0 Volume cannot be rebuilt All data on the Volume is lost Additional Details about Rebuilds The Rebuild takes several minutes depending on the size of your disk drives During a rebuild you can access your folders on the SmartStor When you replace the failed disk drive with a new disk drive the new disk drive becomes a Free Drive Re...

Page 151: ...e Recover tab click the option button beside the invalid RAID Volume 5 Click the OK button The SmartStor will reboot itself to update its configuration and recognize the RAID Volume Checking File System Status in PASM Typically the first indication of a problem with the SmartStor s file system is when your network drive becomes unavailable You might also see the message File system contains errors...

Page 152: ...beside the RAID File System icon 2 Click the File System Management icon 3 In the File System Status tab click the RAID Volume Critical icon to display the Rebuild File System button 4 Click the Rebuild File System button 5 In the confirmation box type yes into the field provided then click the OK button Checking the Event Log in PASM To view the Event Log in PASM To check Enclosure status 1 Start...

Page 153: ... s buzzer sounds for serious events that require your attention A list of event categories is shown below File System page 143 NAS Replication page 144 Snapshots page 144 System enclosure page 144 Disk Drives page 145 RAID Volumes page 145 Reported Event Corrective Action File System File system of volume X content errors Check the system before continuing The file system has a problem Reboot the ...

Page 154: ...t replication is done Then try the second replication again NAS replication is failed There is a failed network connection between the two SmartStors Correct the problem and try again See page 147 Snapshots The snapshot capacity usage which timestamp is date and time of volume X is over 90 Move the snapshot volume to another storage location Or delete the snapshot and then create a new one See pag...

Page 155: ...isk Y at LBA address A LBA error Check the disk drives See page 138 Check the RAID Volume See page 139 Replace the disk drive or rebuild the RAID Volume as needed Task X disk error on disk Y at LBA address with status Z S M A R T threshold exceeded on disk X Check the disk drives See page 138 Replace the failed drive See page 139 BSL update on disk X at LBA address Bad sector on a disk drive Check...

Page 156: ...nished Normal Migration or Rebuilding on array X aborted at Y RAID Volume Migration or Rebuild was aborted stopped by user action Migration or Rebuilding on array X aborted at Y because of error RAID Volume Migration or Rebuild has aborted stopped because of an error Check the disk drives See page 138 Check the RAID Volume See page 139 RAID status OFFLINE The NS4300N X volume Y is offline Check th...

Page 157: ...Network Connection Problems Most network connection problems are the result of poor connections When the SmartStor is fully booted and connected to the network the Ethernet Activity LED indicates status and activity Green Network link is properly connected Flashing Green Network Activity Dark No Connection See Figure 6 If your SmartStor is connected to your network but the Ethernet Activity LED on...

Page 158: ...Ds If you know your network devices are working properly and you know that your network cable is good but the Ethernet Activity LED remains dark see Contacting Technical Support on page 156 The SmartNAVI application is designed to detect the SmartStor on your network If SmartNAVI does not detect your SmartStor check the following items Be sure the SmartStor is powered up and fully booted The Power...

Page 159: ...nnections with SmartNAVI If your PC has multiple network connections you must verify that SmartNAVI is looking on the network where the SmartStor is installed 1 Right click the SmartNAVI icon in the Windows application tray lower right corner of the screen 2 Choose Open SmartNAVI from the popup menu The MSN Window opens If your SmartStor does not appear in the MSN window SmartNAVI does not detect ...

Page 160: ...PASM See Changing the Administrator s Password on page 91 If you changed the password and then forgot the new password you can reset the SmartStor to the default password admin Use a straightened paper clip or the tip of a ball point pen as a reset tool To reset the Administrator s password 1 Verify that the SmartStor is fully booted 2 Insert your reset tool into the reset button hole on the back ...

Page 161: ...from accessing the SmartStor over your network Follow this procedure to add an exception for the SmartStor 1 From the Windows Start menu choose Settings then Network Connections The Network Connections window opens 2 Right click Local Area Connection and choose Properties from the popup menu The local Area Connection properties dialog box opens 3 Click the Advanced tab Reset button System Status L...

Page 162: ...s 8 In the Description of service field type Promise NAS utility 9 In the Name or IP address field type the IP address of the SmartStor See Finding the SmartStor s IP Address on page 15 10 In the External Port field type 49152 11 Click the UDP option button 12 In the Internal Port field type 49152 13 Click the OK button Figure 9 Windows Firewall Advanced Service Settings 14 Click the OK buttons in...

Page 163: ...rtStor s IP address may cause an IP address conflict on your network Check with your Network Administrator before taking this action If you cannot restore the previous IP address you must create new network drives and printer connections See Chapter 3 Connecting to the SmartStor on page 19 When I start Windows a message displays that says Could not reconnect all network drives The SmartStor reconn...

Page 164: ... supports Unicode so you can use non ASCII characters in your folder names Windows 98 and ME do not support Unicode so they cannot display your folder names properly But you can still access your folders I tried to copy a Windows shortcut to my network drive but an error message says there is not enough free disk space Normally you can copy a Windows shortcut to a network drive However if the netw...

Page 165: ...ver function When SmartStor s memory does not match the RAID Volume on the disk drives the RAID Volume is considered invalid and the Recover function becomes available See Responding to an Invalid RAID Volume on page 140 I set up email alert recipients but they never receive any messages In most cases you must setup SMTP authentication in order for your alert messages to pass your SMTP server See ...

Page 166: ...nd serial number BIOS firmware and driver version numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s SAS SATA ATA ATAPI drives devices and other controllers Technical Support Services United States Promise Online Web Site http www promise com support support_eng asp technical documents drivers utilities etc E mail S...

Page 167: ...on The Netherlands E mail Support e Support On Line Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 If you wish to write us for support Promise Technology Germany Europaplatz 9 44269 Dortmund Germany E mail Support e Support On Line Fax Support 0039 06 367 12400 Attn Technical Support Phone Support 0039 06 367 12626 If you wish to wr...

Page 168: ... support Promise Technology Inc 2F No 30 Industry E Rd IX Science based Industrial Park Hsin Chu 30075 Taiwan R O C E mail Support e Support On Line Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 8095 If you wish to write us for support Promise Technology China Room 1205 Tower C Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 C...

Page 169: ...er or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warrant...

Page 170: ... remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific leg...

Page 171: ... Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of proof of purchase Important Obt...

Page 172: ...roduct s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for ...

Page 173: ...e click the beside the Management icon 3 Click the System Upgrade icon 4 Click the Firmware Upgrade tab 5 From the Volume dropdown menu choose the Volume that has the folder with the firmware image file 6 From the Folder dropdown menu choose the Folder that contains the firmware upgrade file 7 In the File Name field type the name of the firmware upgrade file Or highlight the file and copy the name...

Page 174: ...ress See Finding the SmartStor s IP Address on page 15 If the SmartStor s IP address has changed your previous network drives and printer connections will no longer work Here are two possible solutions You may be able to reset the SmartStor s IP address manually See Changing the SmartStor s Network Settings on page 53 or Making Network Settings on page 85 Note that changing the SmartStor s IP addr...

Page 175: ... org The GPL source code incorporated into the product is available for free download at our web site www promise com support download download_eng asp Subject to GPL you may re use re distribute and modify the GPL source code Note that with respect solely to the GPL Software no warranty is provided we do not offer direct support for the distribution Battery Caution Risk of explosion if battery is...

Page 176: ...SmartStor NS4300N Product Manual 166 ...

Page 177: ...es view 48 immediate 64 NAS replication 114 save event log 68 schedule create 46 scheduling 65 server 114 backup cont software 4 view event log 68 view schedules 66 See also snapshots BACKUPDATA folder 48 65 Bit Torrent server plug in 77 101 browsers supported 4 15 BT server plug in 77 101 buttons Extend File System 110 One Touch Backup 6 47 power 6 148 reset 151 buzzer alarm 137 enable disable 12...

Page 178: ...A 7 view 108 disk drives moving to a different SmartStor 140 disk status LED 138 DLNA server 100 DLNA server plug in 77 101 DNS name SMTP server 118 DNS server 116 DNS IP address 13 74 75 89 117 domain controller 96 domain name AD domain 96 downloads add link 81 download list 82 downloaded list 83 open delete file 83 pause resume 82 remove link 82 drive mapping 13 E email alert list view 119 notif...

Page 179: ...elete 71 104 FTP sharing 105 movie 100 music 100 names 154 picture 100 protected 45 services 103 UNIX Linux sharing 105 folder cont USBDISK 48 view 71 103 Windows sharing 104 formatting memory stick 111 RAID Volume 108 USB drive 111 free disks 108 FTP access setup 99 client encoding 99 clients 154 155 sharing setup 105 G GNU General Public License 165 group add 93 add member 93 delete 60 94 delete...

Page 180: ...etwork drive 26 mail alerts 150 Main Window open 52 Map Network Drive 21 maximum transmission unit MTU 117 memory stick format 154 formatting 111 view 111 migrate a RAID Volume 109 mirror RAID 129 132 mirror stripe RAID 131 133 modify folder services 103 mount share folder 72 Movie folder 100 MSN Window open 52 Music folder 100 My Computer network drive 14 My Network Places 19 N NAS default system...

Page 181: ...nt buzzer enable disable 120 change administrator s pass word 91 change user s password 92 connecting to 15 85 create RAID Volume 108 date and time 122 delete group 94 delete group member 93 delete RAID Volume 110 delete user 92 disk drives power down 121 email recipients 119 enable disable plug ins 102 event log view 118 folder services modify 103 folder add 103 folder delete 104 folder FTP shari...

Page 182: ...ermissions share folders 57 71 Windows 97 personal firewall 149 153 Picture folder 100 Plug ins add 77 101 enable disable 79 102 list 78 101 remove 79 102 power button 6 148 connecting to 7 power cont saving 121 status 126 145 primary server 114 print server setup 30 100 printer name in Linux 33 printing Linux 32 Macintosh 35 Windows 30 protected folders and files 45 155 protocols supported 2 Publ...

Page 183: ...edule a backup 65 scheduled backup change 66 delete 67 server backup 114 DHCP 13 74 89 116 DLNA 100 service enable 90 FTP 90 Macintosh 90 UNIX Linux 90 settings network 116 quota 94 setup FTP access 99 Linux printing 32 Macintosh access 98 Macintosh printing 35 NAS replication schedule 114 print server 30 print server access 100 snapshot backup 112 System Standby 121 UNIX Linux access 97 UPS 121 W...

Page 184: ...D setup 127 RAID volume status 62 recreate RAID volume 63 remove download link 82 setting up SmartStor 11 user list 58 user name and password 12 verify network connections 149 view plug in list 78 SmartStor cannot connect after restart 153 date and time 122 enclosure info 126 finding IP address 15 locate 76 125 plug ins 77 101 reboot 124 restart 125 setting up with SmartNAVI 11 shut down 18 124 un...

Page 185: ...111 One Touch Backup 48 RAID Volume on 108 view 111 Windows shortcuts 154 USB printer connecting 29 USBDISK 37 39 111 user add 56 89 91 change password 92 delete 92 view 91 user list SmartNAVI 58 user name NS4300N 36 PASM 86 87 SmartNAVI 12 SmartStor 25 27 30 33 V view backup event log 68 backup files 48 backup schedules 66 disk drive 108 download list 82 downloaded list 83 email alert list 119 en...

Page 186: ...SmartStor NS4300N Product Manual 176 W Windows AD domain 96 firewall issue 151 setup access 96 setup network drive 19 setup sharing 104 workgroup 97 ...

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