Chapter 6: Support
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Returning Product For Repair
If you suspect a product is not working properly, or if you have any questions
about your product, contact our Technical Support Staff through one of our
Technical Services, making sure to provide the following information:
•
Product model and serial number (required)
•
Return shipping address
•
Daytime phone number
•
Description of the problem
•
Copy of the original purchase invoice
The technician will assist you in determining whether the product requires repair.
If the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number.
Return ONLY the specific product covered by the warranty (do not ship cables,
manuals, diskettes, etc.), with a copy of your proof of purchase to:
You must follow the packaging guidelines for returning products:
•
Use the original shipping carton and packaging
•
Include a summary of the product’s problem(s)
•
Write an attention line on the box with the RMA number
•
Include a copy of proof of purchase
Important
Obtain an RMA number from Technical Support
before
you return
the product and write the RMA number on the label. The RMA
number is essential for tracking your product and providing the
proper service.
USA and Canada:
PROMISE Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
47654 Kato Road
Fremont, CA 94538
Other Countries:
https://support.promise.com
for the
location nearest you.
Contact the office or repair depot
for full instructions before shipping
the product.
