promethean ActivConnect PRM-ACON1-01 Installation & User Manual Download Page 17 | Manualshive

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promethean ActivConnect PRM-ACON1-01 Installation & User Manual Download Page 17

Troubleshoot

Troubleshooting

If you encounter an issue with your ClassFlow Connect, there is

usually a quick and easy solution. For example:

My projector has a VGA cable, but not a HDMI or DP. What can

I do?

VGA to HDMI or VGA to DP converters are available on the

market to support this conversion.

NOTE:

Unlike HDMI, VGA and DP cables do not carry audio. You

must run a separate audio cable between the projector and

your device in order to get audio while you are mirroring.
See “Connecting the video and audio cables” section for more

information.

There are no lights on my device.

Make sure that all the power cables are connected correctly.

See “Connecting the power cables” section for more

information.

The green power light is illuminated on my device, but there is

no image on my screen.

Make sure that the HDMI or DP connection on your device is

matching the source connector on your display/projector. If

needed, turn off your ClassFlow Connect device and power

cycle your display/projector. Then turn on your ClassFlow

Connect.

ClassFlow Connect Installation & User Guide 17

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Summary of Contents for ActivConnect PRM-ACON1-01

Page 1: ...TP 1986 EN US V03 Installation User Guide ...

Page 2: ...s guide is distributed online It may only be reproduced for use within the institution in which the product is used For use outside of your institution no part of this guide may be reproduced transmitted stored in a retrieval system or translated into any other language without the prior permission of Promethean Limited Please note that the content in this guide is protected under copyright law Al...

Page 3: ...ts 6 ClassFlow Connect at a glance 7 What you need 8 Installing your device 9 Configure 12 Configuring your device 12 Connecting to ClassFlow 13 Configuring your network 14 Software updates 14 Factory reset 15 Use 15 Using your ClassFlow Connect 15 Troubleshoot 16 Troubleshooting 17 Service and support 19 Compliance 20 Contents ...

Page 4: ... for ventilation Never insert objects of any kind into the ventilation openings Use this product in environments with ambient temperatures between 0 C and 40 C 32 F and 104 F IF YOU USE AN EXTENSION CORD PLEASE USE THE UL LISTED CORD AND MAKE SURE THAT THE TOTAL AMPERE RATING OF THE DEVICES PLUGGED INTO THE EXTENSION CORD DOES NOT EXCEED ITS AMPERE RATING Care during use Do not walk on the power c...

Page 5: ...sult in damage to your ClassFlow Connect The Promethean warranty does not cover damage created from the use of solvents or incorrect cleaning of your device If a device is returned under warranty with a damaged exterior Promethean reserves the right to charge for exterior case repair replacement To clean your ClassFlow Connect unplug the power lead and all cables Then use a soft lint free cloth to...

Page 6: ...ct Students can use their mobile device to receive send draw or interact with digital lesson content Control the lesson from anywhere in the classroom Manage and control your lesson using any mobile device Capture work Capture all annotations made during the lesson and automatically save them to your ClassFlow Drive Box contents 1 x ActivConnect device 1 x Wall mount 1 x WiFi antenna 4 x Mounting ...

Page 7: ... 6 Headphone S PDIF audio output jack 7 USB 2 0 ports 8 Microphone jack Rear of device 9 Power input 19V DC 2 1A 10 HDMI output 11 DisplayPort 12 USB 3 0 ports 13 Ethernet port 14 eSATA port 15 WiFi antenna connector 16 Ventilation area 17 USB port for interactive surface 1 3 5 7 2 4 6 8 9 11 14 17 13 10 12 12 15 16 ClassFlow Connect Installation User Guide 7 ...

Page 8: ...e Standard audio jack cable if not using an HDMI cable VGA to HDMI or VGA to DP converter if you only have a VGA compatible display or projector 80211 a b g or n WiFi wireless network and or 10 100 Base T ethernet network Broadband Internet connection Your wireless network name and password ClassFlow user account to deliver your ClassFlow content and to save your screenshots USB keyboard and mouse...

Page 9: ...or next to the ActivPanel because the infrared bezel plane of the ActivPanel will cast emissions over the ClassFlow Connect s WiFi antenna Your ClassFlow Connect has an internal wireless antenna which may be impacted by other radio frequency RF interference Please take care to isolate the ClassFlow Connect from any RF emitting devices to limit reduce interference Step 1 Mounting your ClassFlow Con...

Page 10: ... Connect device Connecting to a DisplayPort display projector 1 Connect one end of the DisplayPort cable to the back of your display projector 2 Connect the other end of the cable to the DP port on the back of the ClassFlow Connect device 3 Connect one end of a standard audio jack cable to the back of your display projector 4 Connect the other end of the cable to the headphone jack on the front of...

Page 11: ...SB cable to the USB touch port on your display 2 Connect the other end of the cable to the top right USB port on the back of your ClassFlow Connect device Step 4 Connecting the WiFi antenna 1 Connect the included WiFi antenna to the WiFi antenna connector on the back of your ClassFlow Connect device Step 5 Connecting the power cables 1 Connect the power adapter to the power input on the back of th...

Page 12: ...asked to digitally sign the End User License Agreement This can be simply selected on the interactive display or you can use a keyboard and mouse to assist NOTE Never force a connector into a port Check for obstructions on the port Always make sure the connector matches the port and that you have positioned the connector correctly in relation to the port Configure Configuring your device To config...

Page 13: ...nguage time and regional preferences Turn on and off connections for both wired and wireless networks Adjust browser proxy settings Set your browser s default homepage Update the software on your device Change the ClassFlow server address see Connecting to ClassFlow Connecting to ClassFlow By default the ClassFlow server setting is https classflow com If you have a tenant setup for your district o...

Page 14: ...dcasting a SSID and you will need to set up a profile consistent with your network Your network administrator may need to assist in these special cases IMPORTANT NOTE IP Multicast MUST be enabled for your ClassFlow Connect device to work with Apple and Windows 7 8 laptops smartphones and tablets If you do not see the ClassFlow Connect device on your network when trying to mirror your network admin...

Page 15: ...ormation you need to use your device with your students IMPORTANT NOTE We recommend that you check for software updates before using your ClassFlow Connect for the first time In the rare case you need to restore your device to a previous software version select Restore from the same option Factory reset This function is available through the Software Update option in Settings Only use this feature...

Page 16: ...power source Your display projector is turned on and set to the correct input Your interactive display projector is connected to the top right USB port on the back of the ClassFlow Connect device The ClassFlow Connect device is connected to the correct network and has an issued IP address You can refresh it from the ClassFlow Connect desktop Your network and Internet connections are on and working...

Page 17: ... to get audio while you are mirroring See Connecting the video and audio cables section for more information There are no lights on my device Make sure that all the power cables are connected correctly See Connecting the power cables section for more information The green power light is illuminated on my device but there is no image on my screen Make sure that the HDMI or DP connection on your dev...

Page 18: ...also compatible with the standard Microsoft touch driver and will work with most 3rd party panels supporting single and multi touch All non Promethean boards and panels should be calibrated prior to being connected to your device Please see your manufacturer s instructions on how to calibrate your display I forgot my administrative password What do I do If your password has been changed and you ar...

Page 19: ... 4 feet of a router or ActivPanel Service and support We hope this guide along with the on screen instructions and the Promethean Support site provides you with all the information you need to use your device NOTE A later version of this guide may be available on the Promethean Support site If you need to contact us please have your serial number handy and a concise but detailed description of you...

Page 20: ...l interference in which case the user will be required to correct the interference at his own expense Do not make any changes or modifications to the equipment Canada This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe A est conforme à la norme NMB 003 du Canada Europe Promethean hereby declare that the PRM ACON1 01 is in compliance with the Low Volta...

Page 21: ...pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occ...

Page 22: ...DS BRCM1068 or AW NB110H FCC ID PPD AR5B22 Canada Canada Industry Canada IC This device complies with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 this device may not cause interference 2 this device must accept any interference including interference that may cause undesired operation of this device L utilisation de ce dispositif est autorisée seulement aux co...

Page 23: ... conformance standards EN300 328 EN301 489 17 EN60950 1 Please contact Promethean for a copy of the Declaration of Conformity if required Europe Restrictions for use of 2 4 GHz frequencies France Limited implementation Outdoor use is limited to 10 mW e i r p within the band 2454 2483 5 MHz Military Radiolocation use Refarming of the 2 4 GHz has been ongoing in recent years to allow current relaxed...

Page 24: ...e Hungary Iceland Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland United Kingdom www prometheankb com www support prometheanworld com www prometheanworld com 2015 Promethean Ltd All Rights Reserved Products are subject to availability by country Product Specifications are subject to change without notice T...

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