Warranty & Return Policy
Proluxe warrants all products manufactured
by it against defects in workmanship or
materials from the date of purchase for a
period of 1 year on parts and labor. This
warranty applies to only equipment
purchased and used in the United States.
Warranty period shall begin when equipment
ships. Warranty travel will only be covered
for 60 miles.
ALL WARRANTY SERVICE CALLS MUST BE
APPROVED BY PROLUXE. IF THIS
PROCEDURE IS NOT FOLLOWED,
WARRANTY SERVICE WILL NOT BE
COVERED. WARRANTY SERVICE WILL BE
PAID ON STRAIGHT TIME, OVERTIME
WILL NOT BE COVERED.
E X C L U S I O N S
Wood & Gas Fired Ovens
Warranty applies to the main body of the
oven being steel / refractory and insulation
shall be free from defects in materials and
workmanship for a period of four years from
the date of purchase. The gas equipment
shall be free from defects in materials and
workmanship for a period of one (1) year
from the date of purchase. Lifetime warranty
against cracks on the oven floor.
Air Compressors
Are excluded from this warranty, but Proluxe
may act as a warranty expeditor in certain
instances regarding these compressors. The
air compressor manufacturer provides a
limited warranty and a copy of this warranty
is furnished with all compressors sold by
Proluxe. For prompt handling of compressor
warranty claims the instructions of the
compressor manufacturer must be adhered
to.
Special Order Equipment and
Accessories
Cannot be canceled and are not returnable
unless defective within the terms of this
warranty.
In no event shall Proluxe be liable for
consequential damages arising out of the
failure of any of its products if operated
improperly or caused by normal wear or
damaged by operator abuse.
Limited Lifetime Warranty on
Heating Elements
If replacement is needed, Proluxe will send
the new part at no charge but labor will not
be covered unless the unit is still under the 1
year manufacturer warranty.
R E T U R N E D M E R C H A N D I S E
P O L I C Y
Should it become necessary to return any of
the company’s products, the following
instructions must be adhered to: First,
contact our customer service department for
approval and a return authorization number.
Please have the serial number of your item
available at that time. All merchandise must
be shipped freight prepaid by customer or
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