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Problem – electric power nozzle does not power up (motor does not turn on in power nozzle).
Solution – Please follow all the steps below and try again:
a.
Unplug cord from power nozzle on hose, count 20 seconds and plug back in.
b.
Make sure the brush roll can roll freely and nothing is obstructing it.
c.
Make sure hose is firmly “snapped” into canister.
d.
Make sure main electrical wand is firmly “snapped” all the way to the hose.
e.
Make sure main electrical wand is firmly “snapped” all the way into the power nozzle.
f.
For models with reset button, firmly press reset button on electrical power nozzle.
g.
On the hose is an on/off switch. Make sure that it is turned to on.
h.
On the Power Nozzle there is an on/off button; make sure that is turned on as well.
If you plug the power nozzle directly into the hose and it turns on (but won’t turn on with main wand attached,) then you
know the main wand is defective or a connection needs adjusting (see last problem below).
Problem – electric power nozzle turns on, but brush roll does not spin.
Solution – Most likely a large object may have been vacuumed up, jammed the brush roll and broke the belt. Remove
bottom plate of the power nozzle, check or replace belt, remove obstruction and try again.
Problem – electric power nozzle cuts in and out as you vacuum back and forth.
Solution – There are several connections to get power to the power nozzle, they are: 1) the hose and canister, 2) the hose
and main wand and 3) the main wand and power head. Make sure each of these is firmly connected. If you have traced the
‘cutting out’ problem to one of these areas and they are firmly connected, then when the vacuum is unplugged from the
wall, you may take a pair of needle-nose pliers and slightly bend the male terminal out so it has a better connection.
FIVE (5) YEAR LIMITED WARRANTY
Prolux warranties this product’s motor free from defects in material and workmanship for a period
of five (5) years on the motor, three (3) years on the body of the vacuum, and 1 Year on the
Electric Powernozzle. Free from manufacturer defects in material and workmanship from the
original date of purchase, when utilized for normal household use.
(90 days on the motor and body if used
commercially)
Subject to the following conditions, exclusions, and exceptions:
What is Not Covered by the Prolux Warranty - This limited warranty does not extend to and
expressly excludes:
1. Attachments or accessories, extension cords, hoses, filters, brushrolls, belts, lights, and other
items that are commonly worn our by use.
2. Damage or burnout of the Backpack or Canister motor resulting from failure to clear a
blockage occurring during the normal course of use.
3. Loss or damage to the Backpack or Canister resulting from conditions beyond the control of
Prolux including without limitation, misuse, accidents, abuse, neglect, negligence from the customer,
overuse beyond capacity of the vacuum, or unauthorized modification and/or alteration.
4. Loss or damage to the Backpack or Canister resulting from failure to use the Backpack or
canister in accordance with written instructions from Prolux, guidelines or the terms of its Owner’s
Manual.
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, please contact your authorized PROLUX dealer you purchased the unit from.
Non-durable parts including, without limitation, filters, accessories, brushes, belts, and electrical
parts, which normally require replacement, are specifically excluded from warranty.
This warranty is limited solely to the cost of the repair or replacement of the unit at Prolux’s option.
