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English
Frequently Asked Questions
1. What is going on when the red led light on the IP Camera is flashing?
When the IP Camera is connected to the Internet and working correctly, the red led light will be on constantly.
If the red led light is flashing, it's probably because there is some network connecting problem.
Please check the network connection again and follow the instructions on the user manual to set it up again.
2. How many number of users can access to my IP Camera?
The PIC1005WN can allow up to 20 users login simultaneously
3. What is the video compression format for my IP Camera?
The video is compressed using the MPEG4 compression technology, which is a very high efficient compression standard.
Therefore, the video quality should be good if you are using Internet connection with more than 256k upload bandwidth for
IP Camera.
4. What is the viewing angle of the pan and tile control?
PIC1005WN does not designed with Pan and Tile control, please refer to model PIC1003WP which is designed with Pan and
Tile control.
6. Can I view the IP Camera image from other web browser like Firefox or Safari?
ActiveX is a Microsoft technology that is used to add functionality to Windows programs.
It is only available on Microsoft Internet Explorer (IE) web browser. Below is guide to setup ActiveX for IE.
(i)
Click to
Control Panel
Internet Options
,
Internet Properties
will
be prompted.
(ii) Select
Security
tab
(iii) Click on
Custom Level
button,
Security Settings - Internet Zone
will
be prompted.
(iv) Scroll the list of settings to
Download unsigned ActiveX controls
and
click either
Prompt
or
Enable
.
(v) Click
OK
button on the
Security Settings - Internet Zone
window,
(vi) A warning message will be prompted, click
Yes
to confirm.
(vii) Click
OK
button on the
Internet Properties
to confirm all settings
and
Internet Properties
window will be closed automatically.
5. If I have more than 1 IP Camera, where can I multi view all the camera video at the same time.
Please use
LiveView
program to do multi-viewing. LiveView can support up to 36 display windows.
7. Can I use LiveView in Macintosh OS X or other operating system without ActiveX?
As most IP surveillance devices are using ActiveX control for seeing live video, if you would like to use Plug&Play IP video
system on Mac OS, you will need to install software to emulate Microsoft Windows OS like Parallels Desktop for Mac.
Once you'd installed the Windows Emulator, you'll be able to run LiveView on Mac OS without any problem.
8. Is there any other ways to view the IP Camera video on my Mac OS?
You may use RTSP protocol by typing rtsp://ip_cam_public_address/ID.password on the QuickTime Player (Open Location) to
access the video of the IP Camera.
For example: rtsp://60.250.205.59/001001003.ipcam
You can find the IP Camera public IP address from your router configuration status page.
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