62
62
Problem
Possible cause
Solution
The induction hob
cannot be turned on.
No power.
Make sure the induction hob is
connected to the power supply and that
it is switched on.
Check whether there is a power outage
in your home or area. If you’ve checked
everything and the problem persists,
contact a qualified technician.
The touch controls are unresponsive.
The controls are locked.
Unlock the controls. See section
‘Locking/unlocking your hob’ for
instructions.
The touch controls are difficult to
operate.
There may be a slight film of water
over the controls or you may be
using the tip of your finger when
touching the controls.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
The glass is being scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Cleaning and maintenance’.
Some pans make crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals vibrating
differently).
This is normal for cookware and does
not indicate a fault.
The induction hob
makes a low humming noise when
used on a high heat setting.
This is caused by the technology of
induction cooking.
This is normal, but the noise should
quieten down or disappear completely
when you decrease the heat setting.
Fan noise coming from the induction
hob.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction hob off.
This is normal and needs no action.
Do not switch the power to the
induction hob off at the wall while the
fan is running.
Pans do not become hot and appears
in the display.
The induction hob cannot detect
the pan because it is not suitable
for induction cooking. The induction
hob cannot detect the pan because
it is too small for the cooking zone
or not properly centred on it.
Use cookware suitable for induction
cooking.
See section ‘Choosing the right
cookware’. Centre the pan and make
sure that its base matches the size of
the cooking zone.
The induction hob or a cooking zone
has turned itself off unexpectedly,
a tone sounds and a failure code is
displayed.
Technical fault.
Please note down the failure codes,
switch the power to the induction hob
off at the wall, and contact a qualified
technician.
TROUBLESHOOTING
