PROBLEM
POSSIBLE CAUSE
SOLUTION
1. No power, logs do
not glow.
1. The unit does not have power.
1. Check that unit is plugged into a standard 120
volt outlet. Then make sure power is set at “ON”
position.
2a. No incoming power from the
electrical wall socket or switches.
2b. Improper operation.
2c. Defective switch
3a. Replace spinner motor
3b. Remove the back panel and check to see if
“spinner” is correctly mounted to the motor.
3a. Defective spinner motor
3b. Spinner detached from the
motor
2a. Check circuit breakers and move unit to
another outlet.
2b. Manually press main power button from front
of unit.
2c. Replace switch
2. Stove does not
turn on manually.
3. Flames are not
moving
4a. Replace 40 watt candelabra bulb
4a. Burnt out light bulb
4. Flames are not visible
5a. Turn brightness dimmer knob until desired
brightness is achieved.
5b. Replace dimmer switch
5a. Normal operation
5b. Defective dimmer switch
5. Flames are not
bright
6. Replace Thermostat Switch
6a. Defective Thermostat Switch
6. Heater is not
turning off
7a. Manually press main power button on front
of unit.
7b. Replace switch
7c. Replace heater blower motor.
7a. Improper operation
7b. Defective switch
7c. Defective heater blower motor
7. Heater is not
turning on
8a. Plug unit directly into the wall.
8b. Make sure unit is located on an interior wall.
8a. Power strip/surge protector/
extension cord being used
8b. Location of unit
8. Not producing
enough heat
9a. Turn all switches to the “OFF” position and
unplug the unit from the wall outlet for 5
minutes. After 5 minutes, plug the unit back into
wall outlet and operate as normal.
9a. The thermal protector has
tripped.
9. Heater doesn’t
work, but Power
and Heaters
switches are in the
“ON” position and
thermostat is set on
the highest level.
10a. Check your heater cord and plug
connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to
overheat. Be sure the plug fits tight in the outlet.
Heaters draw more current than small
appliances, overheating of the outlet may occur
even if it has not occurred with the use of other
appliances. During use check frequently to
determine if your plug outlet or faceplate is HOT!
If so, discontinue use of the heater and have a
qualified electrician check and/or replace the
faulty outlet(s). outlet and operate as normal.
10a. Normal operation
10. Power cord gets
warm
6
TROUBLE SHOOTING GUIDE
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