Warranty
7KW
Claims under the warranty can only be accepted if the buyer can provide the proof that the
malfunctioning or non-conformity of ATESS Products results exclusively from defects in
materials and/or workmanship under normal application, installation, and use and service
conditions. If an ATESS Product fails to conform to this warranty, ATESS will, at its option, either repair or replace
the product. In the event that a like for like replacement is not available and upgrade may be offered at an
additional customer cost
A.1 Product Warranty within / up to 3 years
If, within a period of three (3) years, the costs belonging as below:
Items
Cost Belonging
Spare
Parts
ATESS
International Transportation
ATESS
On-site service (If needed)
ATESS
Other
Cost
Installer/User
A.2 Product Warranty from 3-5 years
If, within a period of three (3) years, the costs are belonging as below:
Items
Cost Belonging
Spare parts (*except DC chargers)
ATESS
International Transportation
Installer/User
On-site service (If needed)
Installer/User
Other
Cost
Installer/User
3. Exclusions and Limitations
The aforementioned “Limited Warranty” does not apply to any ATESS Products which have been subjected to:
A. If the direct customers who has obtained the ATESS Products from ATESS or its distributor failed to pay the
ATESS Products according to the purchase price, ATESS is entitled to reject the claim under this warranty based
on this provision.
B. Cosmetic change in appearance stemming from the normal wear and tear over time of product materials, for
example the out casing, charger sockets, charger plug, cables and so on
C. Installation on mobile or in a marine environment, or extreme thermal environment,
damage caused by ammonia, high air pollution, acid rain or any other abnormal
environment that beyond ATESS’s control;
D. Misuse, abuse, neglect or accident, alteration, improper installation or application, Improper
or unauthorized repair or modifications, power failure surges, lightning, flood, fire,
accidental breakage or other events outside ATESS’s control.
E. Service or installation by unapproved technicians who are not qualified under the relevant
law or made illegible regulations at the place of installation.
F. Installation by none approved company or person
G. ATESS Products for which the nameplates or serial number have been altered, removed or made illegible.
H. ATESS Products which have been moved from their original installation location without
the express written approval of ATESS.
I. Defective components in the construction on which the ATESS Products are mounted.
J. Wi-Fi connectivity, internet connectivity or APP connectivity is not covered or any
associated connectivity issues
61
