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WARRANTY
Our warranty does not cover damage caused by:
Lightning, fire, misuse, neglect, poor maintenance, thermal shock (flames, cigarettes, boiling water ...), damage following to delivery (contact from transport, handling ...), misuse, natural or chemical corrosion.
All alterations or modifications on a Produits Neptune Rouge bathtub automatically nullify all warranties. In the event of breakage, Produits Neptune Rouge must be informed within ten (10) days following the damage.
In keeping with manufacturer standards, the warranty is limited to the repair or replacement of the bathtub. No compensation may be claimed from the manufacturer resulting from loss of use, time, income,
miscellaneous fees, inconvenience, materials, workmanship or any costs of removal or replacement of a defective product.
No other agreements or implicit promises are included in this warranty.
PRODUITS NEPTUNE ROUGE QUALITY
Your product has been inspected and tested by our specialists and is compliant
with our high Produits Neptune Rouge quality standards.
UPC
Our products have received UPC certification.
ETL CERTIFICATION
Our products and their components have received ETL certification,
which attests to their quality and reliability.
WARRANTY
Each Produits Neptune Rouge product has been subjected to rigorous
quality controls and we guarantee that it conforms to the highest qual-
ity standards. In order to ensure a trouble-free installation, we strong ly
recommend that you read the installation manual and our warranty terms joined
with the product carefully before beginning any work. Our warranty covers parts
and labor for repairs only and does not cover additional costs related to defective
product replacement.
BATHTUBS
ROUGE ACRYLIC SHELL: Produits Neptune Rouge guarantees that acrylic units are
free of any defects in materials and workmanship under normal use and service
for a period of ten (10) years starting from the initial date of purchase by the
owner/user, contractor, or builder from an authorized dealer.
DRAINS
ROUGE DRAIN: Limited 4-year warranty on finish (parts).
PARTS:
Limited 1-year warranty against manufacturing defects.
SYSTEMS
Limited 10-year warranty (parts and labor) against manufacturing defects; jets,
pipes, fittings, electronic control pads, blowers, black box, remote controls, wir-
ing, etc. and leaks related to manufacturing defects.
Limited 5-year warranty against manufacturing defects related to colored trims
inside the bathtub.
IMPORTANT!
• When a showroom product is sold, the warranty period begins on the date of
purchase from Produits Neptune Rouge by the retailer.
• For commercial use, all products have a 1-year warranty against manufacturing
defects.
• The Produits Neptune Rouge warranty is solely for the personal household use
of the original owner/user and starts on the date of purchase from Produits
Neptune Rouge by the retailer. The warranty will take effect when the original
owner/user presents the original bill of sale. The warranty is not transferable
to subsequent owners. All products replaced or repaired by a qualified and
certified technician during the warranty period will still be covered for the
remainder of the original warranty.
• This warranty shall not apply in the case of non-compliant or incorrect operating
procedures, breakage or damage caused by normal wear and tear, fault, neg-
ligence, abuse, misuse, misapplication, improper maintenance, alteration or
modification of the product, as well as chemical or natural corrosion, fire, flood,
or any other fortuitous event. This warranty shall not apply to stains or mal-
functions caused by natural disaster, ferrous water, hard water or salty water.
• Like any product of lasting quality, Produits Neptune Rouge products and
accessories require a certain amount of upkeep to preserve their finish. Clean
your new Produits Neptune Rouge with a mild soap, rinse thoroughly with
warm water, and dry with a clean, soft cloth. Never use cleaning products
containing abrasive agents, ammonia, sodium hypochlorite, bleach, acid, wax,
alcohol, or solvents. Failure to comply with these maintenance instructions
may invalidate the Produits Neptune Rouge warranty.
• No return on products sold in liquidation.
• No warranty on products sold in liquidation.
• No return on products sold more than 3 months ago.
• 1-year guarantee on purchased parts.
