14
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
ODS/pilot lights but flame goes out
when control knob is released.
1. Control knob not fully pressed in.
2. Control knob not pressed in long
enough.
3. Equipment shutoff valve not fully
open.
4. Thermocouple connection loose
at control valve.
5 . P i l o t f l a m e n o t t o u c h i n g
t h e r m o c o u p l e w h i c h a l l o w s
thermocouple to cool. This causes
pilot flame to go out. This
problem could be caused by one,
or both, of the following:
A) Low gas pressure.
B) Dirty or partially clogged ODS/
pilot.
6. Thermocouple damaged.
7. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep
c o n t r o l k n o b p r e s s e d i n 3 0
seconds.
3. Fully open equipment shutoff valve.
4. Hand tighten until snug, then
tighten 1/4 turn more.
5. A) Contact local propane/LP gas
company.
B) Clean ODS/pilot (see Cleaning
and Maintenance, page 12 ) or
replace ODS/pilot assembly.
6. Replace thermocouple.
7. Replace control valve.
Burner does not light after ODS/pilot
is lit.
1. Burner orifice clogged.
2. Inlet gas pressure is too low.
3. Burner orifice diameter is too
small.
4. Thermocouple leads disconnected
or improperly connected.
1. Clean burner (see
Cleaning and
Maintenance
, page 12) or replace
burner orifice.
2. Contact local propane/LP gas
company.
3. Replace burner orifice.
4. Reconnect leads (see wiring
diagram).
Delayed ignition burner.
1. Manifold pressure is too low.
2. Burner orifice clogged.
1. Contact local gas company.
2. Clean burner (see
Cleaning and
Maintenance,
page 12).
Burner backfiring during combustion.
1. Damaged burner.
2. Gas regulator defective.
1. Clean burner orifice (see
Clean
-ing and Maintenance
, page 12).
2. Replace gas regulator.
Slight smoke or odor during initial
operation.
1. Residue from manufacturing
processes.
2. Not enough air.
3. Gas regulator defective.
1. Problem will stop after a few hours
of operation.
2. Check burner for dirt and debris.
If found, clean burner (see
Clean-
ing and Maintenance
, page 12).
3. Replace gas regulator.
Dark residue on logs or inside of
fireplace.
1. Improper log placement.
2 . A i r h o l e s a t b u r n e r i n l e t a r e
blocked.
3. Burner flame holes are blocked.
1. Properly locate logs (see
Installing
Logs
, page 11).
2. Clean out air holes at burner inlet.
Periodically repeat as needed.
3. Remove blockage or replace burner.
Heater produces a clicking/ticking
noise just after burner is lit or shut
off.
1. Metal expanding while heating
or contracting while cooling.
1. This is common with most heaters.
If noise is excessive, contact
qualified service person.
TROUBLESHOOTING
Continued
