9
WARRANTY SERVICES
Questions, Assistance, and Repairs:
Your local
hobby store and/or place of purchase cannot provide warranty
support or repair. Once assembly, setup or use of the Product
has been started, you must contact Horizon directly. This
will enable Horizon to better answer your questions and
service you in the event that you may need any assistance.
For questions or assistance, please direct your email to
[email protected], or call 877.504.0233
toll free to speak to a Product Support representative.
You may also find information on our website at
www.horizonhobby.com.
Inspection or Repairs:
If this Product needs to be
inspected or repaired, please use the Horizon Online Repair
Request submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization
(RMA) number. Pack the Product securely using a shipping
carton. Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted
at our facility. An Online Repair Request is available at www.
horizonhobby.com http://www.horizonhobby.com under the
Repairs tab. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for repair. When
calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where
you can be reached during business hours. When sending
product into Horizon, please include your RMA number, a list
of the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of
the shipping carton.
Notice: Do not ship batteries to Horizon. If you
have any issue with a battery, please contact the
appropriate Horizon Product Support office.
Warranty Inspection and Repairs:
To receive
warranty service, you must include your original sales
receipt verifying the proof-of-purchase date.
Provided
warranty conditions have been met, your Product will be
repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Repairs:
Should your repair not
be covered by warranty the repair will be completed
and payment will be required without notification or
estimate of the expense unless the expense exceeds
50% of the retail purchase cost.
By submitting the item
for repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request. You
must include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for inspection or repair,
you are agreeing to Horizon’s Terms and Conditions
found on our website under the Repairs tab.
Warranty Period:
Exclusive Warranty- Horizon Hobby,
Inc., (Horizon) warranties that the Products purchased
(the "Product") will be free from defects in materials and
workmanship at the date of purchase by the Purchaser.
Limited Warranty:
Horizon reserves the right to
change or modify this warranty without notice and
disclaims all other warranties, express or implied.
(a) This warranty is limited to the original Purchaser
(“Purchaser”) and is not transferable. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY
IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an
authorized Horizon dealer. Third party transactions are not
covered by this warranty. Proof of purchase is required for
all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY
OR REPRESENTATION, EXPRESS OR IMPLIED, ABOUT
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE
HAVE DETERMINED THAT THE PRODUCT WILL
SUITABLY MEET THE REQUIREMENTS OF THE
PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder
shall be that Horizon will, at its option, (i) repair or (ii)
replace, any Product determined by Horizon to be defective.
In the event of a defect, these are the Purchaser’s exclusive
remedies. Horizon reserves the right to inspect any and all
equipment involved in a warranty claim. Repair or replacement
decisions are at the sole discretion of Horizon. This warranty
does not cover cosmetic damage or damage due to acts
of God, accident, misuse, abuse, negligence, commercial
use, or modification of or to any part of the Product. This
warranty does not cover damage due to improper installation,
operation, maintenance, or attempted repair by anyone other
than Horizon. Return of any Product by Purchaser must be
approved in writing by Horizon before shipment.
Damage Limits:
HORIZON SHALL NOT BE
LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL
DAMAGES, LOSS OF PROFITS OR PRODUCTION OR
COMMERCIAL LOSS IN ANY WAY CONNECTED WITH
THE PRODUCT, WHETHER SUCH CLAIM IS BASED IN
CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT
LIABILITY. Further, in no event shall the liability of Horizon
exceed the individual price of the Product on which liability
is asserted. As Horizon has no control over use, setup, final
assembly, modification or misuse, no liability shall be assumed
nor accepted for any resulting damage or injury. By the act of
use, setup or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept
the liability associated with the use of this Product, you are
advised to return this Product immediately in new and unused
condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard
to conflict of law principals).
Warranty and Repair Policy
