FAQS - TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS
Why do words get cutoff?
Edit your message and try using the [FIX] button. It is practical to create several messages
consisting of 2 – 3 words. By default all your messages will run as one long message.
Can I display the Temperature and Humidity?
No. This feature is not supported.
Can I recover any deleted messages?
No. If you use the delete option, your information will be permanently removed from the
display.
Why will my timer not work?
Make sure the Reservation setting is turned ON. Refer to Settings section.
I set a password but I am still able to make changes.
Make sure the Password setting is turned ON. Refer to the Setting section.
I created a Double-Line message but could not apply the Font Style I wanted.
Not all Font Styles may be available due to the reduced font size used to achieve a Double-
Line message.
TROUBLESHOOTING
I plugged my sign to the power outlet but it did not light up?
1)
Unplug the power cord from the outlet.
2)
Make sure that there is power at the outlet location by plugging in a lamp. If a lamp is
not available, please try another power outlet and make sure that it outputs the
required 110VAC ~ 120VAC.
I am sure that the outlet I am using meets the voltage requirements but my sign still does
not light up.
1)
Insert the batteries into the remote.
2)
Press the [MENU] button. If the sign lights up, return to the beginning of the manual
for further instructions. If the sign still fails to light up, please contact the Pro-Lite
technical support department.
My sign does not respond to the remote controller.
1)
Make sure the batteries are inserted correctly following the polarity diagram inside
the battery compartment.
2)
Stand approximately 5 feet from the sign.
3)
Press the [MENU] button to see if the sign responds. If no response, please try a new
set of batteries. If remote continues to fail, please contact the Pro-Lite technical
support department.
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