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for merchandise until it arrives and is accepted at our facility. An Online Repair Request is available at
www.horizonhobby.com http://www.horizonhobby.com under the Repairs tab. If you do not have internet
access, please contact Horizon Product Support to obtain a RMA number along with instructions for
submitting your product for repair. When calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where you can be reached during business
hours.
When sending product into Horizon, please include your RMA number, a list of the included items, and
a brief summary of the problem. A copy of your original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA number are clearly written on the outside of the
shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue with a battery, please contact
the appropriate Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt
verifying the proof-of-
purchase date.
Provided warranty conditions have been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will
be required without notification or estimate of the expense unless the expense exceeds 50%
of the retail purchase cost.
By submitting the item for repair you are agreeing to payment of the
repair without notification. Repair estimates are available upon request. You must include this request
with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition
you will be billed for return freight. Horizon accepts money orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover cards. By submitting any item to Horizon for inspection or
repair, you are agreeing to Horizon’s Terms and Conditions found on our website under the Repairs tab.
Warranty and Service Contact Information
Country of Purchase
Horizon Hobby
Address
Phone Number/Email Address
United States of
America
Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/repairs
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer
Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
Customer Service Information
Country of Purchase
Horizon Hobby
Address
Phone Number/Email Address
United States
Sales
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
(800) 338-4639
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Hobby GmbH
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 60
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
