Troubleshooting table
Page EN-23
Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean there is a
defect in the appliance. For this reason, please check the tables to see if you can correct the
malfunction.
WARNING
Risk of electric shock in case of improper repair!
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users’ lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Problem
Possible cause
Solutions, tips
Device will not
start.
No electricity to socket.
Check by connecting another appliance.
Mains plug is loose.
Check the tightness of the mains plug.
Cooking chamber
door does not
close properly.
Foreign bodies on the door
seal faces.
Clean the door seal faces thoroughly.
Cooking chamber door
is warped or door latch is
defective.
Have the cooking chamber door repaired.
Do not use the device!
Cooking chamber
lighting does not
work.
Lamp defective.
Contact our service team (see „Service“ on
page EN-27).
The turntable does
not turn or does
not turn properly.
The turntable is not correctly
positioned on the drive
motor.
Position the turntable correctly.
The cooking chamber floor
is dirty.
Clean the cooking chamber floor
thoroughly.
Scratching,
grinding sounds
in the cooking
chamber.
Turntable does not rotate
properly.
Position the turntable correctly.
The food dish is either
too large or is positioned
incorrectly.
The container may not protrude over the
edge of the turntable.
Exploding,
popping sounds
in the cooking
chamber.
The dish is being cooked
and/or defrosted with too
much power, and will burst
open.
Cancel the setting and reselect a lower
power level.
Other noises or
flashes of light
in the cooking
chamber.
Sparks – metal objects in the
cooking chamber.
Switch off the appliance immediately and
then remove any metallic objects.
The dish is cooked
unevenly.
The dish was not sufficiently
rotated or stirred.
Stir or rotate the food dish, and allow it to
heat up a little more.
