Section
5
Troubleshooting
If
you
are
experiencing
trouble
with
your
fire
feature,
contact
your
installation
professional
to
check
the
following
1.
System
does
not
ignite.
a.
Check
that
there
is
power.
Circuit
breaker
may
be
tripped
or
turned
off.
b.
Make
sure
transformer
is
delivering
12
Volts
AC.
If
not,
replace
the
120
VAC
to
12
VAC
transformer.
c.
Make
sure
transformer
wires
are
not
cut
or
broken.
d.
Check
that
gas
is
on
at
the
supply
and
at
the
shut
‐
off
valve.
e.
Check
that
igniter
turns
red
when
switch
is
on.
If
not,
igniter
may
be
broken
and
in
need
of
replacement.
f.
Igniter
turns
red
but
does
not
ignite
the
pilot
burner:
the
orifice
may
be
plugged
and
needs
cleaning
or
replacement.
2.
Pilot
flame
ignites
but
main
burner
does
not.
a.
Control
box
will
need
to
be
serviced.
3.
System
turns
on
but
shuts
off
after
a
few
seconds
a.
Ground
connection
may
be
faulty.
Check
ground
connection
to
pilot
burner.
4.
Orifice
is
clean
but
still
does
not
get
gas.
a.
Gas
supply
may
be
plugged
with
water
or
other
debris
and
will
need
to
be
vacuumed
out
to
clear
the
supply
pipe.
5.
System
turns
on
and
stays
on
for
a
while
but
then
turns
off.
a.
System
may
be
overheating;
make
sure
burner
plate
is
not
overfilled
with
media.
b.
Make
sure
lower
vents
are
clear.
c.
System
may
have
been
shut
down
due
to
high
wind
pressure.
