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Maintenance and Troubleshooting
A. Cleaning
In normal environments, the printer should be cleaned after printing a few rolls of paper or if
there are voids in the printout. For optimum performance and life, you should clean the Print
Head and Platen Roller whenever you load new paper.
To clean the printer areas as described below, use a Thermal Head Cleaning Pen available
from Printek, or you may use cotton swabs moistened with isopropyl alcohol.
Turn the printer off. Open the Paper Door and remove the paper.
Using a Thermal Head Cleaning Pen, clean the surface indicated on the Print Head.
Caution:
Do not use sharp objects to clean the print head. This may damage the printer
and require service. Such damage is not covered under warranty.
Clean the Black Mark Sensor below the print head.
Clean the Platen Roller. Turn the platen roller with your finger to clean the entire
surface.
You may also experience a buildup of paper dust in the printer. This may be removed using a
can of compressed air or by vacuuming.
To clean the exterior of the printer, turn the printer off and use a soft cloth moistened with a mild
detergent.
B. Troubleshooting
When encountering problems, the cause may be the printer or may sometimes be due to other
problems with your system. Please review the following tables to solve common problems you
may encounter with your printer. You may also visit www.printek.com for additional “FAQ’s” that
may assist you.
If you are still unable to solve your problem, please contact the company where you purchased
your printer since they are most familiar with your systems. If they are unable to help you, you
may contact Printek Technical Support at (800) 368-4636.
I.
Error Conditions
Whenever the printer detects an error condition the Error Indicator will either flash or stay on. In
some cases the audible alarm will also sound. Please refer to the following table for a list of
what causes these conditions and how they may be corrected.
