26
Troubleshooting
Printek Mt3 Troubleshooting Guide
Problem Possible
Cause Solution
$
Printer will not turn on
$
Discharged battery
$
Recharge battery overnight
$
“Battery Charging”
indicator not lighting
when AC Adaptor is
plugged in.
$
No AC power
$
Bad AC adaptor
$
Check AC outlet and
Adaptor
$
Fully charged battery pack
$
Battery not charging
$
Battery incorrectly
installed or no AC
$
Check battery installation
and AC adaptor
$
Poor print quality
$
Low battery
$
Print head is dirty
$
Check or recharge the
battery
$
Clean the print head
$
Paper not feeding
$
Obstruction in
paper path or
improperly
installed
$
Check the paper path.
Verify installation. Use
paper with the correct
thickness.
$
Error/MCR indicator lit
RED
$
Print mechanism
jam
$
Error reading
MCR
$
No Paper
$
Clear the paper path.
$
Magnetic stripe on card
must be facing toward the
paper supply door.
$
Load Media
$
Prints illegible characters
$
Improper Baud
rate and parity
$
Verify the printer and Host
setting match. Use test print
to verify printer setting. In
MS-DOS use “write direct
to port”. In Windows, use
generic printer driver, print
manager, and direct write to
port.
