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CUSTOMER SERVICE & WARRANTY
WARRANTY -
You MUST register your Truth
®
Cam online within (30) days of receipt
to receive the 1 Year warranty AND present a “Proof of Purchase” to receive warranty
protection. If neither of these are presentable, we will not replace your item.
Up to 1 YEAR LIMITED WARRANTY -
Primos
®
Hunting (“Primos”) warrants the
TRUTH
®
Cam to be free from defects in workmanship and materials, under normal
use and conditions, for the time periods and terms as set forth below. According to
this Limited Warranty Primos
®
will, at its discretion, (a) repair the production using
new or refurbished parts or (b) replace the product with a new or refurbished product
(product that has been returned to its original specifications). In the event of a defect,
these are the exclusive remedies available to the original consumer purchaser only
and is not assignable or transferable.
Terms:
You must register your TRUTH
®
Cam and keep the “Proof of Purchase”
receive warranty protection.
on your Camera.
**Go online to www.primos.com/registration and complete the Online Registration. You have 1
month from date of purchase to register your TRUTH
®
Cam online.
** visit primos.zendesk.com for FAQ, PDF manuals, camera support or to open a troubleshooting
ticket.
Limitations: This warranty is valid only if the product is used for the purpose for
which it was designed. It does not cover: 1) products which have been damaged by
negligence/misuse (including, but not limited to, improper storage, battery leakage
and water damage caused by submersion), accident or which have been modified or
repaired by unauthorized persons; 2) cracked or broken housing of units damaged
by excess heat or impact/force; 3) damage caused by wild animals 4) the cost of
shipping this product to the factory for service and its return to you.
Instructions -
In the event warranty service is needed, please contact Primos
®
Customer
Service ([email protected]) to obtain a Return Merchandise Authorization (RMA)
number. Once you have secured a RMA number, you will be required to:
1. Write RMA number in large/visible print on outside of package.
2. Remove SD memory card and batteries from product and pack in well-padded or
highly protective box. Primos
®
Hunting will NOT be responsible for damage incurred
in returning product for repair.
3. Include Return Form and “Proof of Purchase” in with return.
4. Send product prepaid to: Primos Hunting • 604 First St •Flora, MS 39071
