Q. I have missing or damaged parts.
Part replacement is often covered under the manufacturer warranty. Please call
866-429-7566 to find out how your part can be replaced. (Should change when the
part order site is available.)
Q. Flashing lights and Chirp.
A. In most cases, this would indicate an improper seal on the bottle. Your model is an
air pressure over water system designed to force air into the bottle. The air pressure
builds within the bottle to push water into the reservoir of the appliance. If the air seal
is compromised, water will not fill the reservoir causing the LED lights to blink and the
audible chirp alert to sound.
To resolve this, simply secure the hoses and the seal on the bottle. If your probe is
designed to snap on the bottle cap, please call customer service to receive the
upgraded seal and lock probe. Please see video for visual assistance.
Q. Water tastes bad.
A. Cleaning the dispenser should correct the taste. Please use the following
instructions to do so.
Time Required: 30 minutes.
Need: (1/4) cup lemon juice
(1) Empty bottle
(1) 2-gallon bucket
1.
Turn energy saving switch to OFF.
2.
Unplug power cord from wall outlet.
3.
Remove water bottle and place probe on hanger.
4.
Move appliance away from wall to gain access to the back.
5.
Remove remaining water from reservoirs by dispensing from the hot and
cold taps into a pitcher.
6.
Remove the cap from a spare empty 5 gallon bottle. Fill the bottle with 1
gallon of HOT tap water and
¼
cup of lemon juice.
7.
Place the spare bottle cap that comes with this unit onto the bottle so there
is a complete seal.
