Contact us for assistance: (866) 985-7877 | www.primepelletgrills.com
TROUBLESHOOTING | 25
TROUBLESHOOTING
HELP! I need to remove the auger.
DANGER!
Turn the grill switch OFF (O) and UNPLUG THE POWER CORD.
CAUTION!
Allow the grill to cool completely before proceeding.
1. Carefully remove any panels required to access the auger motor.
2. Remove the screw attaching the auger motor shaft to the auger. Remove the
screw connecting the auger busing to the auger tube. Set aside.
3. Use a small pipe wrench or locking pliers to turn the auger shaft
counterclockwise. You will notice resistance until it breaks free, then the auger
will rotate smoothly.
4. Take out the auger and wipe clean. Clean out any pellets, ash, debris, or
foreign objects from the auger, auger tube, and fire pot.
5. Remove any rough spots or buildup from the auger and auger tube by gently
sanding surfaces with medium-grit sandpaper. Remove any sanding grit from
the tube, fire pot, and auger with a vacuum or by wiping with a soft cloth.
6. Reinstall the auger to the auger motor shaft.
HELP! My problem isn’t listed, or I need to order a part.
•
Contact Prime Pellet Grills Customer Service at 866-985-7877 or via email
[email protected]. Our Florida-based customer service
professionals are here to assist from 9am—6pm EST, Monday through Friday,
and our answering service can assist by taking a message during non-business
hours.
