manualshive.com logo in svg

Preventice Solutions BodyGuardian Heart, Instruction Manual, Page: 20 / 24

Share
Download
Preventice Solutions BodyGuardian Heart Instruction Manual Download Page 20

20

TROUBLESHOOTING

When switching monitors, the smartphone displays 

‘

Downloading data

’ for an extended time

CAUSE

This occurs when there is a large amount of collected data on the monitor that is 
currently being downloaded to the smartphone.

RESOLUTION

Wait for the smartphone to finish downloading.

1.  Keep the smartphone within 3 feet of the monitor you just placed on your 

chest to allow the downloading process to complete.

2.  Once the smartphone has finished downloading, the status on the 

smartphone will change to 

Monitoring

. This could take several minutes to 

several hours depending on the amount of data to be downloaded from the 
monitor.

Summary of Contents for BodyGuardian Heart

Page 1: ...Preventice Services LLC and Preventice Technologies Inc are independent wholly owned subsidiaries of Preventice Solutions Inc Patient Instruction Manual ...

Page 2: ...urs 8 00 a m 5 00 p m CST General information Web www preventicesolutions com patients html Return your monitor to UPS on Preventice Services is not an emergency response service Contact your doctor immediately if your symptoms worsen If you are experiencing a medical emergency dial 911 The BodyGuardian Connect smartphone cannot be used to make phone calls including calls to 911 or perform other s...

Page 3: ...s about billing We offer patient friendly payment options including a discounted rate at the time of service or a reduced rate when your insurance indicates a large fee payable by you for our services or the physician s services All equipment is the sole property of Preventice Services To avoid financial liability and to ensure that you do not receive a bill for the value of the equipment in your ...

Page 4: ...manufacturer s Instructions for Use visit www preventicesolutions com docs BGH IFU pdf Resources and assistance Air travel The monitor cannot be worn while traveling on an aircraft This monitor does not operate outside the United States Contact Patient Services if you plan to travel outside the United States Welcome to BodyGuardian Heart Caution Federal law USA restricts this device to sale by or ...

Page 5: ...ducts or accessories at any time monitor charging cradle power cord with adapter BodyGuardian Heart monitors 2 The 1 and 2 stickers help to distinguish the monitors from one another Do not place stickers on the bottom of the monitor Your monitors may be white or black Both versions operate identically smartphone charger BodyGuardian Strip s There are two types of Strips green and blue You have rec...

Page 6: ... and a wall outlet The smartphone is fully charged when the battery indicator on the screen is solid green Charge the smartphone Charging the smartphone can take up to 4 hours Charging Fully charged Charging Fully charged Prepare your skin 1 If hair is present remove the hair where you will place the monitor see p 9 for chest locations 2 Thoroughly clean the area with soap and water Dry the area c...

Page 7: ...Press firmly to securely connect all four snaps one by one 4 Firmly snap the second monitor into the plugged in charging cradle so it is charged and ready when you switch monitors The amber battery light on the monitor will come on while it is charging All monitor lights will go out when the monitor is fully charged 1 Line up snaps 3 Connect snaps 2 Align logos Snap the charged monitor to a Strip ...

Page 8: ...read out evenly with no wrinkles 4 To achieve a tight smooth connection with the skin press and hold the Strip over the gel pads against the skin It may take a minute or so to form a good connection with the skin and contours of the chest Attach BodyGuardian Heart to your chest Do not wrinkle the Strip Ensure the Strip is spread out evenly Do not tuck or pin the Strip to bra or other clothing Too ...

Page 9: ... to 30 counter clockwise from true horizontal to avoid muscle fat and bra Angle 0 30 Do not exceed 30 clockwise from vertical Do not exceed 30 counter clockwise from horizontal Important Avoid placement over thick muscle and fatty tissue 30 0 Orientation Right Right Right Right Left Left Left Left Do not apply BodyGuardian Heart over open wounds lesions infected or inflamed areas Apply only to int...

Page 10: ...hold the power key 2 Once the smartphone is powered on it will automatically connect to the monitor 3 Stay within 3 feet of the smartphone remain still and watch the smartphone for Strip contact errors If you receive a Poor Contact message see p 16 of this manual 1 Power on 2 Auto connects 3 Stay close Congratulations Once you see the Monitoring Status on the smartphone change to Monitoring you ha...

Page 11: ...nd it when the smartphone is back in range Ensure the smartphone is within 10 feet of the location where you sleep Leave the smartphone turned on and plug it into the smartphone charger and into a wall power outlet The smartphone is fully charged when the battery indicator on the screen is completely solid green Note If you don t want to be disturbed by alerts while sleeping or while at an event t...

Page 12: ...lace the Strip and monitor back onto your chest 4 Power on the monitor by pressing and releasing the center button Do not hold the button down Remain near the phone The phone will automatically detect the new monitor If you need to put the Strip down after removing and before reapplying to your chest be sure to place the Strip on a clean dry surface Use a new Strip every three days OR when it no l...

Page 13: ...ause or power off the monitor The monitor will automatically power off when it is done transferring data Remain near the phone when attaching the fully charged monitor The blue BodyGuardian Strips cannot be reapplied to your chest after removal You can switch monitors without removing the blue Strip from your body Use a new Strip every three days OR when it no longer adheres to your skin Strips ar...

Page 14: ...s dizziness chest pain or shortness of breath you can manually record these events 1 Press and release the center button on the monitor 2 Hold as still as possible for 60 seconds 3 On the smartphone select the symptoms you are feeling You may select up to 3 symptoms 4 Tap Save You must scroll to see the full list of symptoms ...

Page 15: ... Showering bathing swimming air travel or MRI 1 On the smartphone tap Pause Then tap Yes to confirm 2 Remove the monitor from the Strip The monitor is NOT waterproof but the Strip is 3 Dry off your skin and the Strip completely Then snap the monitor back onto the Strip 4 On the smartphone tap OK to resume monitoring 1 Tap Pause 2 Remove monitor Do not rip or tear off the Strip quickly Improper rem...

Page 16: ... and the Strip Check the chest application Skin preparation Ensure that the skin on the placement location on your chest has been prepared appropriately Remove hair excess oils lotions perfumes etc The placement location should be clean and dry Wash the placement location with soap and water Use alcohol if soap and water are not available Tap OK Tap OK on the smartphone to dismiss the message RESO...

Page 17: ...ity signal when placed over firmer areas Strip to skin adhesion Ensure that the Strip is securely adhered to the skin without wrinkles or bubbles If the Strip is not securely adhered or loose edges wrinkles bubbles exist replace the Strip When applying the Strip apply pressure on the gel pads to ensure good contact with the skin Apply pressure to gel pads Replace the Strip 1 Ensure that the chest ...

Page 18: ...the monitor the smartphone will download that data before it moves to a status of Monitoring This could take several minutes The Pause button on the smartphone is disabled OR Monitoring Status on the smartphone is Searching CAUSE These conditions occur when the smartphone is not connected to one of your monitors This problem is often caused when neither monitor is powered on This occurs most often...

Page 19: ...white Downloading data entry This will display orange radiating rings that indicate that downloading is active Note If the smartphone does NOT display Downloading data contact Preventice 888 500 3522 press 1 1 4 4 Once the smartphone has finished downloading the status on the smartphone will change to Monitoring This could take several minutes Note The smartphone must be within 3 feet of the monit...

Page 20: ...d to the smartphone RESOLUTION Wait for the smartphone to finish downloading 1 Keep the smartphone within 3 feet of the monitor you just placed on your chest to allow the downloading process to complete 2 Once the smartphone has finished downloading the status on the smartphone will change to Monitoring This could take several minutes to several hours depending on the amount of data to be download...

Page 21: ...n the upper left corner of the screen CAUSE Even when the smartphone is collecting data the smartphone turns off the touch screen to conserve battery when you do not use the phone for a specified period This is normal The smartphone is still performing its monitoring functions It has simply turned off the touch screen display RESOLUTION No action is necessary If you would like to wake the smartpho...

Page 22: ...itor are off 3 Place the monitors smartphone charging cradle unopened Strips and all charging accessories into the padded packs provided then into the box See p 5 for the list of equipment 4 Remove the adhesive strip from flap on the shipping box and seal securely The prepaid UPS return label is already affixed to the bottom of the box 5 Drop package off at any UPS Drop Box or The UPS Store For as...

Page 23: ...Attention given to your comments Knowledge professionalism and courtesy of representatives Explanations given to hook up your monitor Amount of time the representative spent with you Rate the contents of the materials 1 2 3 4 Printed instruction manual included in your box Educational videos on the Preventice website www preventicesolutions com patients html Excellent Not applicable Poor Average P...

Page 24: ...nection with the use of photographs name or likeness including without limitation any and all claims for libel or violation of any right of publicity or privacy I have read this release and fully understand its contents and I reserve the right to revoke this release upon written request to Preventice Solutions Inc 1717 N Sam Houston Parkway West Suite 100 Houston Texas 77038 Rate your experience u...

Reviews:

No comments