www
.p
restigio
.
com
Prestigio PFP1280DUO
The phone doesnot switch on
Remove
/
reinstall the battery
.
Then charge the
phone until the battery icon stops scrolling
.
Unplug
the charger and try to switch the phone on
.
The display showsIMSI failure
This problem isrelated to your subscription
.
Contact your operator
.
The network symbol isnot displayed
The network connection islost
.
Either you are in a
radio shadow
(
in a tunnel or between tall buildings
)
or you are outside the network coverage area
.
Try
from another place
,
try to reconnect to the network
(
especially when abroad
),
or contact your network
operator for assistance
/
information
.
The touch screen respondsslowly or improperly
If your device has a touch screen and thetouch
screen isnot responding properly
,
try the following
:
-
Remove any protective coversfrom the touch
screen
.
Protective coversmay prevent the
device from recognizing your inputsand are not
recommended for touch screen devices
.
-
Ensure that your hands are clean and dry when
tapping the touch screen
.
-
Restart your device to clear any temporary
The phone doesnot switch on
software bugs
.
Ensure that your device software
is upgraded to the latest version
.
If thetouch
screen is scratchedor damaged
,
Your battery seemsto over heat
You might be
usinga charger that wasnot intended for use
with your phone
.
Make sure you alwaysuse the
authentic accessory shipped withyour phone
.
You
can not send text
messages
Some networksdo not allow message exchanges
with other networks
.
First check that you have
entered the number of your SMScentre
,
or contact
your operator for detailed information on this
subject
.
You feel that you have missed some calls
Check your call divert options
.
The display showsSIM failure
Check that the SIM card hasbeen inserted correctly
.
If the problem persists
,
your SIM card may be
damaged
.
Contact your operator
.
www
.p
restigio
.
com
Prestigio PFP1280DUO
The phone doesnot switch on
Your phone isnot charging
If the battery iscompletely flat
,
it might take several
minutesof precharge
(
up to 5 minutes in some
cases
)
before the charging icon isdisplayed on the
screen
.
The picture captured with the phone camera is not
clear
Make sure that the camera lens on both sidesis
clean
.
Your devicefreezesor has fatal errors
If your device freezes or hangs
,
you may need
to close programs or reset thedeviceto regain
functionality
.
If your device isfrozen and
unresponsive
,
remove the battery and try to switch
the phone on
.
The device reboots automatically
.
If thisdoes not solve the problem
,
perform a factory
data reset
.
On the list menu
,
tap Settings
>
Backup
&
reset
>
Factorydata reset
.
Others cannot hear you speaking on a call
Ensure that you are not covering the built
-
in
microphone
.
-
Ensurethat the microphone iscloset o your
mouth
.
-
If using a headset
,
ensure that it is properly
connected
.
Another Bluetooth device isnot located
Ensure that the Bluetooth wireless feature is
activated on your device
.
the
you wish to connect to
,
if
necessary
.
Ensure that your device and the other Bluetooth
deviceare within the maximum Bluetooth range
(
10m
).
Ensure that the Bluetooth wireless feature is
activated on
device
.
