Another Bluetooth device is not located
-
Ensure that the Bluetooth wireless feature is activated on your
device.
-
Ensure that the Bluetooth wireless feature is activated on the
device you wish to connect to, if necessary.
-
Ensure that your device and the other Bluetooth device are
within the maximum Bluetooth range (10 m).
A connection is not established when you connect the device to a
computer
-
Ensure that the USB cable you are using is compatible with your
device.
-
Ensure that you have the proper drivers installed and updated
on your computer.
-
If you are a Windows XP user, ensure that you have Windows
XP Service Pack 3 or higher installed on your computer.
-
Ensure that you have Windows Media Player 10 or higher
installed on your computer.
The picture captured with the tablet camera is not clear
Make sure that the camera lens on both sides is clean.
When you turn on your device or while you are using the device,
it prompts you to enter one of the following codes:
-
Password: When the device lock feature is enabled, you must
enter the password you set for the device.
-
PIN: When using the device for the first time or when the PIN
requirement is enabled, you must enter the PIN supplied with
the SIM or USIM card. You can disable this feature by using the
Lock SIM card menu.
-
PUK: Your SIM or USIM card is blocked, usually as a result of
entering your PIN incorrectly several times. You must enter the
PUK supplied by your service provider.
-
PIN2: When you access a menu requiring the PIN2, you must
enter the PIN2 supplied with the SIM or USIM card. For details,
contact your service provider.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs or
reset the device to regain functionality. If your device is frozen and
unresponsive, press and hold the Power button for 8-10 seconds.
The device reboots automatically.
If this does not solve the problem, perform a factory data reset.
On the list menu, tap Settings > Back up & reset > Factory data
reset > Reset device > Erase everything.
Others cannot hear you speaking on a call
-
Ensure that you are not covering the built-in microphone.
-
Ensure that the microphone is close to your mouth.
-
If using a headset, ensure that it is properly connected.
Error messages appear when launching the FM radio
The FM radio application on your tablet uses the headset cable as
an antenna. Without a headset connected, the FM radio cannot
receive radio stations. To use the FM radio, first ensure that
the headset is properly connected. Next, scan for and save the
available radio stations.
Menu
Back
Next
Troubleshooting