PrepPal PPM-10, Owner'S/Operator'S Manual, Page: 9 / 18

9
Troubleshooting
Problem Possible Causes Action Required
Mixer will not run.
bowl guard not in closed
position. rotate guard to the right until fully closed.
bowl not raised. raise bowl to highest position.
Timer is not engaged. Turn timer to desired time or set time to the “on”
position.
Power not connected properly. check all power connections. Plug into a live
socket.(Do not use extension cord!) Test socket
with another item
building circuit breaker is off. check breaker box.
internal overload tripped. Press stop button then press reset button.
(If overload continues to trip, reduce batch size
and/or adjust recipe!)
Gear not engaged. Switch gear fully into position. (Mixer will not
operate if the speed control lever is positioned in
between speeds)
Mixer stops during
mixing .
internal overload tripped. Press stop button then press reset button.
(If overload continues to trip, reduce batch size
and/or adjust recipe!)
Motor temperature is too high Voltage is too low, or use wrong agitator or set
incorrect speed.
Mixer is noisy.
Mixer is not installed on level
surface. adjust surface or relocate mixer. Make sure rubber
feet are installed.
bowl not seated correctly or
clamps not in place. ensure bowl is seated into bowl cradle correctly
and bowl clamps are locked into place.
Agitator not fitted properly. Remove and attach agitator into position properly.
Overloading bowl. reduce batch size. (See Capacity Chart)
Planetary ring gear needs more
grease. Technician to inspect for source of noise.
reapply high-pressure grease. contact technician.
Safety guard seized
(will
not move
freely).
clean & lubricate slide
sheath.
Technician must drop down planetary assembly to
access mat & sheath. contact technician.
agitators won’t go
onto the planetary
shaft easily.
lack of lubrica
lack of lubrication and/or
cleaning of the planetary shaft.
Wipe planetary shaft with a clean damp cloth and
lubricate the shaft with mineral oil or food quality
grease.
agitators touching
bottom or sides of
bowl. Defective or dented bowl. remove dents or replace bowl.
Defective agitator. replace agitator.