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Customer Care 1 (866) 381-2785
Frequently Asked Questions
Questions
Answers
Can the Premier Pet
™
Auto-Scoop Crystal Litter
Box System be used with multiple cats?
It is designed for use with one or two cats. If you have more
than two cats, it is recommended to have at least one litter box
for every two cats.
How will I know when to change the litter tray?
You should change the litter tray when either of the
following occurs:
• The crystal litter is saturated. As the crystals absorb urine, the
litter will start to turn yellow. Once the majority of the litter
turns yellow, the crystals are nearing their saturation point.
When the crystals can no longer absorb any more moisture,
you may start to notice an odor from the urine.
• The waste trap is full. When the waste trap is full, the waste
trap cover will not close completely. You may see small
pieces of solid waste sticking out from underneath the lid.
You may also start to notice an odor from the solid waste.
See “Maximizing Litter Tray Life” on page 9
to help get the most
life from the disposable crystal litter trays.
What if my cat goes back into the box soon after
it’s been used?
The rake will not clean if a cat is in the litter box because it will
be obstructing the detection sensors. The countdown timer
will reset itself, and the rake will begin to clean 20 minutes after
your cat leaves the litter box again.
Troubleshooting
The answers to these questions should help you solve any problems you have with your Auto-Scoop Crystal Litter
Box System. If they do not, please contact our Customer Care Center at +1 (866) 381-2785 or visit our website at
www.premierpet.com.
LED Indicator
LIGHT COLOR AND FUNCTION
WHAT IT MEANS
Solid Blue
The Auto-Scoop litter box has power and is working normally
with the rake in home position.
Blinking Blue
The Auto-Scoop litter box is counting down to the rake cycle
(from 20 minutes) or raking is currently in progress.
Fast Blinking Blue
The rake is paused. This only happens when the manual rake
button is pushed while the rake is in motion.
Blue with Red Flashes
A mechanical error has occurred during the rake cycle. Check
for any obstructions around the rake and remove them if
necessary. To reset, press the manual rake button, and the rake
should finish the cycle and return to home position. If the error
persists, the LED will change to solid red.
Solid Red
A mechanical error has occurred that cannot be fixed by
pressing the manual rake button. Please try additional
troubleshooting on page 11. If the issue persists, call our
Customer Care Center at +1 (866) 381-2785.
