www.premiermounts.com | North America 800.368.9700 | Interna1-714-632-7100
Premier Mounts intends to make this manual accurate and complete. However, Premier Mounts makes no claim that the information
contained herein covers all details, conditions or variations, nor does it provide for every possible contingency in connection with
the installation or use of this product. The information contained in this document is subject to change without notice or obligation of
any kind. Premier Mounts makes no representation of warranty, expressed or implied, regarding the information contained herein.
Premier Mounts assumes no responsibility for accuracy, completeness or sufficiency of the information contained in this document.
PREMIER MOUNTS
LIMITED WARRANTY
WARRANTY COVERAGE:
Premier Mount’s\PDS warranty period for products used in “build-to-order” applications is 1 year for fabricated products.
Electronic actuators and controllers are covered for 3 years. Batteries are covered for 12 months. The Warranty period is
effective from the production date, as stated on the “ship date” and\or product label.
INITIATION OF A CLAIM:
Please contact Premier Mounts\PDS Inc. to obtain a Returned Materials Authorization (RMA) number prior to sending any
product back to Premier Mounts\PDS. The following information is required before issuing the RGA number:
• Premier Mounts\PDS Item number
• Statement describing defect
•
Line reject (Product that has failed or is rejected at the OEM) or field reject (Product that has failed at the OEM’s
customer)
• Brief description of any failure or impact to surround equipment or surfaces.
HOW TO REQUEST AN RMA:
1. Submit your request via Email: [email protected]
2. Premier Mounts\PDS shall have the option of inspection of the goods on Buyer's premises or authorizing their
return. No goods are to be returned without written consent nor shall Premier Mounts be liable for any expense,
including inspection expenses, incurred by Buyer in order to remedy defects in said goods.
3. Premier Mounts\PDS will, at their option, provide credit, repair, or replace such products determined by Premier
Mounts to be defective.
RETURNING THE PRODUCT TO PREMIER MOUNTS\PDS:
1. Products must be packed securely to insure no further damage upon arrival at Premier Mounts\PDS. Improperly
packaged items will be considered non-warranty.
2. Line rejects must be shipped to Premier Mounts\PDS in a separate box using a separate RMA number from any
field rejects.
3. Please return any defective products or parts to Premier Mounts\PDS. We will provide preferred carrier informa-
tion) or by UPS small parcel. Shipping charges for product that is covered by warranty will be covered by Premier
Mounts\PDS. Product that is non warrantable will be returned to the customer at their expense.
Premier Mounts\PDS
Attn: Warranty Claim
2620 Palisades Drive
Corona, CA 92882 USA
WARRANTY UNITS - FIELD REJECTS:
a. Field Rejects will be analyzed and full credit, repair, or replacement at Premier Mounts\PDS decision. If the prod-
ucts returned to Premier Mounts\PDS must be returned to the customer, the products will be repaired and marked
as refurbished.
b. For metal frames and structures that are integrated into the architecture, Premier Mounts will coordinate inspec-
tion to determine corrective action. Field repairs may be made at Premier Mounts direction and warranty units
that required field repair will be done by Premier Mounts or their partners.
c. For product that is returned and is found to have a non-warranty failure, the product will be scrapped and no
credit will be issued.
d. If the evaluation is complete and there is a “No Fault” found, a re-manufactured label will be placed on each unit
and the units will be returned to the customer. The customer will be responsible for return shipment costs.
REPAIR OF NON-WARRANTY PRODUCT:
a. If repair is needed for an item with a non-warranty failure, repair charges will be quoted via email. We request an
approval within 5 business days. If no response is received, the product will be scrapped.
b. The products will then be repaired and marked as refurbished. A re-manufactured label will be placed on each
unit.
c. Units outside the warranty period that are returned for evaluation will be charged an analysis fee of $40.00 per
unit.
d. Units outside the warranty period will not be repaired.
