PDW30 Point-to-Point Wireless Bridge Instruction Manual
26
Symptom
Possible Cause
Corrective Action
Device will not connect to PC
via USB
Wireless device is
not powered.
• The device must be powered by a 12/24
VDC power supply in order for the PC to rec-
ognize it. Power the wireless device and try
again.
Software version
is outdated
• Check that you are running the latest soft-
ware version. The latest version of PDW
Manager can be downloaded at
www.predig.com/PDWManager
.
USB cable is
faulty
• Try connecting the wireless device using a
known good micro USB cable. Any standard
USB A to micro USB B cable, such as the
one used to charge a smartphone, should
work.
Other Issue
?
If you are experiencing a symptom not listed here, or the suggested
troubleshooting steps do not alleviate your problem, please contact
technical support at:
Phone:
(800) 610-5239 or (508) 655-7300
Fax:
(508) 655-8990
Email:
Web:
www.predig.com
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