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7. Trouble Shooting
If the UPS system does not operate correctly, please solve the problem by using the table below.
Problem/Fault code Possible Cause/Fault Event
Solutions
UPS will not be turned on
after pressing On/Off
button.
Hold the On/Off button too
short.
Press and hold the On/Off button
for at least 2 seconds and then
release.
The mains supply is normal,
but the UPS is operating in
battery mode.
Power cord is loosen.
Re-connect AC input power cord.
Circuit breaker is tripped.
Reset the input circuit breaker. If
the input circuit breaker trips
after UPS restarts, remove
excessive loads from the UPS.
The AC normal icon is
illuminated, but there is no
output.
The UPS has an internal fault. Disconnect the computer cable
from the UPS, press the On
button. If UPS works normally,
the software has control of the
UPS.
Battery backup time is
shorter than nominal value.
Batteries are not fully charged. Charge the batteries for at least 5
hours and then check capacity. If
the problem still persists, consult
your dealer.
Battery defect.
Contact your dealer to replace the
battery.
Fault code E12 and
icon is on.
Output voltage is too high on
battery mode.
Contact your dealer.
Fault code: E13 and
icon is on.
Output voltage is too low on
battery mode
Contact your dealer.
Warning code E32 and
icon is flashing.
Communication lost between
UPS and Base.
Contact your dealer.
Warning code E32 and
icon flashes.
The distance between remote
panel and the docking base is
out of wireless transmission
range.
Keep the distance of remote
panel and the docking base
closer.
Error occurs on the process of
paring password.
Quick press
“ON/OFF” button for
5 times to reset pairing. At this
time, the remote panel is required
to connect to the docking base.
Fault code E14 and
icon is on.
Output is short circuited.
Check if connected devices are in
short circuit status. Disconnect
short-circuited loads and restart
the UPS again.
Fault code E15 and
icon is on.
Over current on output.
Reduce the connected load by
switching off some equipment.
