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22 Section 5 • Troubleshooting
Table 3. Troubleshooting Guide (continued)
Symptom
Possible Cause
What To Do
LED 5 (Site Wiring Fault) is on.
There is no ground wire or ground connection
in the wall outlet.
Have a qualified electrician establish a grounding connection.
The line and neutral wires are reversed in the
wall outlet.
Have a qualified electrician correct the wiring.
To disable this fault condition, see Section 3, Configuration.
LED 9 (Battery Charge, Low)
is on.
The battery is running low.
Less than 5 minutes of power remains (depending on
configuration, with normal load and ample charge); prepare for a
power failure. Save your work and turn off your equipment.
LED 10 (Battery Service) is on,
or on only during startup.
The battery may be fully discharged because
of a long storage period or failing because of
age.
Plug the UPS into a wall outlet for 24 hours to charge the battery.
Push the Test/Alarm Reset button, then check LED 10. If LED 10 is
still on, see Section 4, UPS Care and Battery Replacement, to
replace the battery.
The battery is not connected correctly.
Check connections or call your service representative.
LED 10 (Battery Service) is
flashing.
The DC voltage is high; the alarm won’t clear
Contact your service representative.
LED 11 (Load Level, Overload) is
on.
The load is drawing too much power from the
UPS.
Determine if the load is defective or if some of the load needs to
be disconnected.
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