Powerstar Inc.
17
SERVICE
If the UPS requires service follow these steps:
1. Review the problems discussed in the
Troubleshooting
section of this manual to eliminate
common problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common
UPS problem.
3. If the problem persists, contact Customer Service through the web site, .
Note the model number of the UPS, the serial number. If you call Customer Service, a
technician will ask you to describe the problem and try to solve it over the phone, if possible.
If this is not possible, the technician will issue a Returned Material Authorization Number
(RMA#).
If the UPS is under warranty, repairs are free. If not, there is a repair charge.
Prepare the UPS for shipment to the repair center
Pack the UPS in its original packaging or other suitable packaging.
Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
Mark the RMA# on the outside of the package.
Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.
Disconnect the battery before shipping in compliance with U.S. Department of Transportation
(DOT) regulations. The battery may remain in the UPS; it does not have to be removed.
Refer to the information provided at www.powerstarinc.com
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at there own expense.
Powerstar Inc warrants its products to be free from defects in materials and workmanship for
a period of two years from the date of purchase. Its obligation under this warranty is limited
to repairing or replacing, at its own sole option, any such defective products. To obtain
service under warranty you must obtain a Returned Material Authorization (RMA) number
from customer support. Products must be returned with transportation charges prepaid and
must be accompanied by a brief description of the problem encountered and proof of date
and place of purchase. This warranty does not apply to equipment that has been damaged
by accident, negligence, or misapplication or has been altered or modified in any way.
Summary of Contents for PS1503
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