17
Problem Solving
Problem
Possible causes
What to do
The hob cannot
be turned on
No power.
Make sure the ceramic hob is
connected to the power
supply and that it is switched
on.
Check whether there is a
power outage in your home
or area
The glass is being
scratched.
Rough-edged cookware,
unsuitable, abrasive
scourer or cleaning
products being used.
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
See ‘Care and cleaning’.
Some pans make
crackling or
clicking noises.
This may be caused by
the construction of your
cookware
This is normal for cookware
and does not indicate a fault.
The touch
controls are
unresponsive.
The controls are locked.
Unlock the controls.
The touch
controls are
difficult to
operate.
There may be a slight film
of water over the
controls or you may be
using the tip of your
finger when touching the
controls.
Make sure the touch control
area is dry and use the ball of
your finger when touching
the controls.
