© 2019 Power-Tronics, Inc.
18
PRODUCT WARRANTY
Power-Tronics, Inc.,
assumes no liability for damages due to incorrect voltage or other voltage
related damages resulting from either output of the generator or input to the generator exciter
system. These problems should be protected with external devices provided by the customer
such as
fuses, surge suppressors, over/under voltage and frequency controls.
Power-Tronics, Inc.,
warranties
only parts and workmanship
of this product for a
period of 1
year from the original date of purchase from Power-Tronics, Inc.
Under warranty, Power-
Tronics, Inc. will replace, exchange or repair the defective product
without labor or parts cost
to the customer.
Remaining warranty of the original product will be transferred to the replaced
or repaired product. To obtain warranty, a copy of the original Installation Warranty Form must
be sent in with the defective product, which clearly shows the purchase date and serial number
of the defective part. A repair request form must be sent in with the product before repairs will
begin. You can obtain this form by contacting Power-Tronics, Inc.
Send repairs to:
Power-Tronics, Inc., 2802 Cobbler Ln., Kerrville Texas USA 78028.
Send in repairs only by UPS or FedEx.
USPS will NOT deliver to our facility!
Any
one
of the following conditions will void the warranty:
#
Overheating of the power supply resistor on the printed circuit card.
#
Overheating of the SCR or freewheeling diode.
#
Physical damage to the printed circuit card, housing or components.
#
Unauthorized repair or alteration of printed circuit card.
#
Installation by anyone other than a qualified professional generator service technician.
#
Conductive or corrosive contamination of the circuit card.
#
Removal of our company identification from the product.
#
Removal of any conformal coating of the printed circuit card or components.
#
Overheating of foil on the printed circuit card.
#
Inappropriate or infeasible application.
#
Use with any external device other than manufactured by Power-Tronics, Inc.
#
Failure to fill out the attached warranty card during installation
No other warranty is expressed or implied.
