PowerFit Percussion Massager
7
90-DAY MONEY-BACK GUARANTEE
T
he
PowerFit Percussion Massager
is
covered by a 90-day money-back guarantee. If
you are not 100% satisfied with your product,
return the product and request a replacement
product or refund. Proof of purchase is required.
Refunds will include the purchase price, less
processing and handling. Follow the instructions
in the Return Policy below to request a
replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an
authorized retailer, include a 1-year replacement
guarantee if your product or component part
does not perform as expected, the guarantee
extends only to the original purchaser and is
not transferable. If you experience an issue with
one of our products within 1 year of purchase,
return the product or the component part for
replacement with a functionally equivalent new
product or part. The original proof of purchase
is required, and you are responsible to pay to
return the unit to us. In the event a replacement
unit is issued, the guarantee coverage ends
six (6) months following the receipt date of
the replacement unit or the remainder of the
existing guarantee, whichever is later. Tristar
reserves the right to replace the unit with one of
equal or greater value.
Return Policy
If, for any reason, you would like to replace
or return the product under the money-back
guarantee, your order number can be used as
the return merchandise authorization number
(RMA). If the product was purchased in a retail
store, return the product to the store or use
“RETAIL” as the RMA. Return your product to
the address provided below for a replacement,
which will incur no additional processing and
handling fees, or for the refund of your purchase
price, less processing and handling. You are
responsible for the cost of returning the product.
You can locate your order number at www.
customerstatus.com. You can call customer
service at 973-287-5162 or email
[email protected] for any additional
questions. Pack the product carefully and
include in the package a note with (1) your
name, (2) mailing address, (3) phone number,
(4) email address, (5) reason for return, and
(6) proof of purchase or order number, and
(7) specify on the note whether you are
requesting a refund or replacement. Write the
RMA on the outside of the package.
Send the product to the following return
address:
PowerFit Percussion Massager
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not
been acknowledged after two weeks, please
contact Customer Service at 973-287-5162.
Refund
Refunds requested within the money-back
guarantee timeframe will be issued to the
payment method used at purchase if the
item was purchased directly from Tristar. If
the item was purchased from an authorized
retailer, proof of purchase is required, and a
check will be issued for the item and sales
tax amount. Processing and handling fees are
non-refundable.
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