7885-2 & 7885-3
18
Standalone Power Supply Unit 120 V dc to -24 V dc
equipment will meet customer requirements beyond the product specification.
Positron disclaims any warranty that operations will be uninterrupted or error
free.
Repair Service
Positron Inc. offers repair services by which customers can count on timely and
quality repairs, regardless of customer location.
All warranty repairs are performed at no cost. Positron reserves the right to repair
or replace any equipment which has been found to be defective.
For information about out-of-warranty repairs, contact Positron’s Repair
department at 1-800-661-4911 (from anywhere in the continental United States
or from Canada) or dial 514-345-2228. Due to the varied nature of repairs, no
one time frame for turnaround can be guaranteed. However, average turnaround
time is two weeks from date of receipt. In emergency situations, special
arrangements can be made by contacting our Repair department. All repaired
items are warranted for a period of 90 days. Bulk repairs (more than five items)
will require additional processing time, therefore, please take this into
consideration when requesting a Return Material Authorization (RMA) number.
Before returning any items to Positron for repair, warranty repair or replacement,
call the Repair department to obtain an RMA number. Parts returned without
RMA numbers cannot be accepted. The RMA number must always be clearly
marked on all boxes and crates and on all shipping documents.
Items under warranty are to be shipped prepaid to Positron and will be returned
prepaid to the customer. Items that are not under warranty are to be shipped
prepaid to Positron and will be returned prepaid with freight charges included on
the invoice. Positron cannot accept items shipped collect. A purchase order
number is required for all repairs.
To accelerate the repair process, whenever possible, customers should include a
report detailing the reason for return with the unit(s) being returned. Also, please
include the name and phone number of a person who can be contacted should our
Repair department need further information.
When packing items being returned for repair, please ensure that the item(s) is
properly packed to avoid further damage. Teleline Isolator cards should never be
shipped while installed in a shelf; this will cause damage and will almost
invariably extend the repair period.
