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Troubleshooting

PEB-2772AVGATM User’s Manual

5-1

Chapter 5
Troubleshooting

This chapter provides a few useful tips to quickly get PEB-2772 running with success.
As basic hardware installation has been addressed in Chapter 2, this chapter will be
focusing on system integration issues, in terms of BIOS setting, and OS diagnostics.

5.1

Hardware Quick Installation

There are two methods to connect the power of PEB-2772 which are 12V DC Jack & 4
Pins 12V DC input. It’s able to be chosen either one for PEB-2772. Can be referred as
the picture shows blew.

4 Pin 12V DC input (J24)

.

12V DC Jack input (J29)

※

Please do not connect both power input at the same time!

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Summary of Contents for PEB-2772VGATM

Page 1: ...PEB 2772VGATM Embedded System Board User s Manual Version 1 1 Copyright Portwell Inc 2012 All rights reserved All other brand names are registered trademarks of their respective owners ...

Page 2: ... TM Processor D2550 3 1 3 2 Main Memory 3 1 3 3 Installing the Single Board Computer 3 1 3 3 1 Chipset Component Driver 3 3 3 3 2 Intel Graphics Media accelerator 3 3 3 3 3 Intel Gigabit Ethernet Controller 3 3 3 3 4 Audio Controller 3 3 3 4 Clear CMOS Operation 3 4 3 5 WDT Function 3 5 3 6 GPIO 3 7 Chapter 4 BIOS Setup Information 4 1 4 1 Entering Setup 4 1 4 2 Main 4 2 4 3 Configuration 4 3 4 4 ...

Page 3: ...uide of Watch Dog Timer function Chapter 4 BIOS Setup Information Specifies the meaning of each setup parameters how to get advanced BIOS performance and update new BIOS In addition POST checkpoint list will give users some guidelines of trouble shooting Chapter 5 Troubleshooting Provides various useful tips to quickly get PEB 2772 running with success As basic hardware installation has been addre...

Page 4: ...ATM Kiosk Medical Panel PC Digital Security and Digital Signage PEB 2772 supports multi display by HDMI and VGA and 18 24 bit LVDS With its display enriched interface PEB 2772 can support various multimedia devices and enriched IO interfaces that can supply various USB and COM devices PEB 2772 supports SO DIMM memory slot for DDR3 SDRAM up to 4GB 4 x COM ports 1x Com port on rear IO 3x Com port on...

Page 5: ...r IO 2x Com port on board header Support one RS232 422 485 com port on board header z USB Interface Support Sex USB Universal Serial Bus ports one on rear I O and five on board header for internal devices z Audio Interface Connector for Line Out Line out Line out Mic in pin header on board z Real Time Clock Calendar RTC Support Y2K Real Time Clock Calendar z Watch Dog Timer Support WDT function th...

Page 6: ...0846F VGA Card Onboard Intel Graphics Media Accelerator 3600 Series VGA Driver Intel Graphics Media Accelerator 3600 Series Ver 8 14 8 1075 LAN Card Onboard Intel 82583V Gigabit Network Connection LAN Driver Intel 82583V Gigabit Network Connection Ver 11 11 43 0 Audio Card Onboard Realtek ALC886 High Defintion Audio Audio Driver Realtek High Defintion Audio Ver 6 0 1 6602 Chip Driver Intel chipset...

Page 7: ...System Overview PEB 2772AVGATM User s Manual 1 4 Mechanical Drawing ...

Page 8: ...System Overview PEB 2772AVGATM User s Manual 1 5 1 5 System Architecture All of details operating relations are shown in PEB 2772VGATM System Block Diagram PEB 2772VGATM System Block Diagram ...

Page 9: ... indicated with a star sign 2 1 Jumper Setting In general jumpers on the single board computer are used to select options for certain features Some of the jumpers are designed to be user configurable allowing for system enhancement The others are for testing purpose only and should not be altered To select any option cover the jumper cap over SHORT or remove NC it from the jumper pins according to...

Page 10: ...System Installation PEB 2772AVGATM User s Manual 2 2 Solder side ...

Page 11: ...2 RS 232 2 5 Pin BOX Header 2 0mm J20 MINI PCI E Connector J21 LCD LVDS Connector 15 2 Pin Hirose J22 System FAN Connector J23 Line IN Line OUT Microphone connector 4 2 Pin Header 2 0mm J24 12V input Connector J25 Reserve J26 RJ45 LAN Connector J27 HDMI and USB Connector J28 Audio Jack Audio out J29 Power Input Connector Din Jack 3 Pin J30 VGA Connector J31 COM1 RS 232 2 5 Pin BOX Header 2 0mm J32...

Page 12: ... J2 USB 2 3 Connector 5 2 1 Pin Header 2 0mm PIN NO DESCRIPTION PIN NO DESCRIPTION 1 5V 2 5V 3 SB_D2 4 SB_D3 5 SB_D2 6 SB_D3 7 ND 8 ND 10 ND J3 SATA2 Connector PIN NO DESCRIPTION S1 GND S2 TX S3 TX S4 GND S5 RX S6 RX S7 GND J4 SATA Power Output Connector 1 4 Pin Wafer 2 54mm PIN NO DESCRIPTION 1 12V 2 GND 3 GND 4 5V NOTES Do not connect with two 3 5 inch HDD at the same time or the SATA Power Conn...

Page 13: ...disk LED Connector PIN NO DESCRIPTION 1 5V 2 Hard Disk signal J10 SM BUS signal connector PIN NO DESCRIPTION 1 SM_CLK 2 NC No Key 3 GND 4 SM_DATA 5 5V J11 CPU FAN Connector PIN NO DESCRIPTION 1 Fan Speed Detect 2 12V 3 Fan Speed Driver J12 COM3 RS 232 2 5 Pin BOX Header 2 0mm PIN NO DESCRIPTION PIN NO DESCRIPTION 1 DCD 3 2 DSR 3 3 RXD 3 4 RTS 3 5 TXD 3 6 CTS 3 7 DTR 3 8 V_RI3 9 GND 10 NC ...

Page 14: ...ESCRIPTION 1 LPC AD0 2 3 3V 3 LPC AD1 4 RESET 5 LPC AD2 6 LPC FRAME 7 LPC AD3 8 LPC PCICLK 10 NC J15 TPM Connector PIN NO DESCRIPTION PIN NO DESCRIPTION 1 PCLK_TPM 2 GND 3 LFRAME 4 NC 5 PLT_RST 6 VCC 7 LAD3 8 LAD2 9 VCC3 10 LAD1 11 LAD0 12 GND 13 SMB_CLK 14 SMB_DATA 15 3V_DUAL 16 SERIRQ 17 GND 18 NC 19 LPCPD 20 NC J16 Reserve J17 GPIO Connector 5 2 Pin BOX Header 2 0mm PIN NO DESCRIPTION PIN NO DE...

Page 15: ... 2 3 RXD 2 4 RTS 2 5 TXD 2 6 CTS 2 7 DTR 2 8 V_RI2 9 GND 10 NC J20 MINI PCI E Connector J21 LCD LVDS Connector 15 2 Pin Hirose PIN NO DESCRIPTION PIN NO DESCRIPTION 2 VDD_LVDS 1 VDD_LVDS 4 NC 3 NC 6 NC 5 NC 8 NC 7 NC 10 NC 9 NC 12 NC 11 NC 14 NC 13 NC 16 Ground 15 Ground 18 LCD_DO0 17 LCD_DO0 20 LCD_DO1 19 LCD_DO1 22 LCD_DO2 21 LCD_DO2 24 LCD_DO3 23 LCD_DO3 26 LCD_CLK 25 LCD_CLK 28 NC 27 NC 30 Gro...

Page 16: ... MIC_R J24 12V input Connector PIN NO Signal Description 1 GND 2 GND 3 12V 4 12V J25 Reserve J26 RJ45 LAN Connector J27 HDMI and USB Connector J28 Audio Jack Audio out J29 Power Input Connector Din Jack 3 Pin PIN NO DESCRIPTION 1 VIN 2 GND 3 GND CG1 GND J30 VGA Connector J31 COM1 RS 232 2 5 Pin BOX Header 2 0mm PIN NO DESCRIPTION PIN NO DESCRIPTION 1 DCD 2 2 DSR 2 3 RXD 2 4 RTS 2 5 TXD 2 6 CTS 2 7...

Page 17: ...e Setup 1 3 Pin Header 2 0mm PIN NO DESCRIPTION 1 2 2 3 Short 1 8V Scaler Short 2 5V Bypass JP3 LVDS Inverter Power Connector PIN NO DESCRIPTION 1 VCC5_PS 2 NC No Key 3 12V 4 GND 5 BKLTEN JP4 CMOS Setup 1 3 Pin Header 2 0mm PIN NO DESCRIPTION 1 2 Normal Keep CMOS Setup 2 3 Clear CMOS Setup JP5 Panel voltage select 2 3Pin Header 2 0mm PIN NO DESCRIPTION 2 4 4 6 3 4 Short 3 3V TFT LCD Short 5V TFT L...

Page 18: ...der PIN NO DESCRIPTION 5 6 9 11 10 12 15 17 16 18 Other Short Short Short Short Short Open RS 232 Function PIN NO DESCRIPTION 3 4 7 9 8 10 13 15 14 16 21 22 Other Short Short Short Short Short Short Open RS 422 Function PIN NO DESCRIPTION 1 2 7 9 8 10 19 20 Other Short Short Short Short Open RS 485 Function SW1 LVDS GPIO SETUP Action GPIO Status Short 0 Open 1 SW1 Pin Number Single Description 1 2...

Page 19: ...System Installation PEB 2772AVGATM User s Manual 2 11 ...

Page 20: ...memory size can be up to 4GB capacity Memory clock and related settings can be detected by BIOS via SPD interface Watch out the contact and lock integrity of memory module with socket it will impact on the system reliability Follow normal procedures to install memory module into memory socket Before locking make sure that all modules have been fully inserted into the card slots Note DDR3 1333 MHz ...

Page 21: ...System Installation PEB 2772AVGATM User s Manual 3 2 Please refer to section 3 3 1 to 3 3 7 to install INF VGA LAN Audio drivers ...

Page 22: ...ts analog displays The maximum supported resolution is 1920 x 1200 WUXGA at a 60 Hz refresh rate VGA port enabled from POST whenever monitor is connected For other Drivers Support Please find Intel GMA 3600 driver in PEB 2772 CD title Driver supports Windows7 only 3 3 3 Intel Gigabit Ethernet Controller Drivers Support Please find Intel 82583V Ethernet driver in Ethernet directory of PEB 2772 CD t...

Page 23: ...3 4 Clear CMOS Operation The following table indicates how to enable disable Clear CMOS Function hardware circuit by putting jumpers at proper position JP4 COMS Setup 1 3 Pin Header 2 0 mm PIN No Description 1 2 Normal Keep CMOS Setup 2 3 Clear CMOS Setup ...

Page 24: ...into the Time out Value Register to enable refresh WDT System will be reset after the Time out Value to be counted down to zero Or user can directly fill a zero value into Time out Value Register to disable WDT immediately To ensure a successful accessing to the content of desired Control Register the sequence of following program codes should be step by step run again when each register is access...

Page 25: ...M_REG Select Logic Device Number Register is 0x07 outp EFER 1 WDT_LOGIC_NUM device number for WDTO is 0x08 outp EFER WDT_CNT_REG Select Control Mode Register is 0xf5 outp EFER 1 inp EFER 1 mode tmp1 bit3 0 second 1 Minute outp EFER WDT_COUNT_REG Select WDTO Counter Register is 0xf6 outp EFER 1 time outp EFER WDT_CS_REG Select WDTO Control Status Register is 0xf7 outp EFER 1 inp EFER 1 tmp2 Enable ...

Page 26: ...value 1 printf GPIO_Pin_Set Invalid parameter n return 1 Enter the Extended Function Mode outp EFER 0x87 outp EFER 0x87 Now set the configuration register outp EFER DEVICE_NUM_REG Select Logic Device Number Register outp EFER 1 GPIO_LOGIC_NUM device number for GPIO2 3 4 5 is 9 outp EFER GPIO_BASE_REG outp EFER 1 0x07 outp EFER GPIO_IO_REG Select GPIO3 I O Register outp EFER 1 inp EFER 1 tmp tmp mo...

Page 27: ...System Installation PEB 2772AVGATM User s Manual 3 8 o4utp EFER 0xAA return 0 ...

Page 28: ...that ll abort the start up process too 4 1 Entering Setup Turn on or reboot the computer When the message Hit F2 if you want to run SETUP appears press F2 key immediately to enter BIOS setup program If the message disappears before you respond but you still wish to enter Setup please restart the system to try COLD START again by turning it OFF and then ON or touch the RESET button You may also res...

Page 29: ...up the sub menu This setup page includes all the items in standard compatible BIOS Use the arrow keys to highlight the item and then use the PgUp PgDn or keys to select the value or number you want in each item and press Enter key to certify it Follow command keys in CMOS Setup table to change Date Time Drive type and any other setup options System Time The time format is Hour Minute Second Use or...

Page 30: ...BIOS Setup Information PEB 2772AVGATM User s Manual 4 3 4 3 Configuration This section allows users to configure further BIOS function Boot Configuration ...

Page 31: ...mary Screen This item shows a Diagnostic Summary Screen during boot up The boot process will stop by displaying this screen until a key is pressed The choice Enabled Disabled UEFI Boot This item enables the UEFI Boot Enable this function if you want to boot UEFI aware operation systems like Windows 7 64Bit or Linux The choice Enabled Disabled Legacy Boot Enable the Legacy boot Choices Enabled Disa...

Page 32: ...tion PEB 2772AVGATM User s Manual 4 5 ICH PCI Express Configuration DMI Link ASPM Control Allows the system skip certain tests while booting This will decrease the time needed to boot the system Choices Enabled Disabled ...

Page 33: ...s to L0 state AUTO BIOS auto configure DISABLE Disables ASPM HOT PLUG Enable or disable PCI Express Hot Plug URR Enable or disable PCI Express Unsupported Request Reporting FER Enable or disable PCI Express Device Fatal Error Reporting NFER Enable or disable PCI Express Device Non Fatal Error Reporting CER Enable or disable PCI Express Device Correctable Error Reporting SEFE Enable or disable Root...

Page 34: ...nterrupt Power Control Configuration Enable Hibernation Enables or Disable System ability to Hibernate OS S4 Sleep State This option may be not effective with some OS ACPI Sleep State Select the highest ACPI sleep state the system will enter when the SUSPEND button is pressed The choice Suspend Disabled S1 CPU Stop Clock S3 Suspend to RAM Wake System With Fixed Time Can be set up of any specific d...

Page 35: ... optimized for Hyper Threading Technology When Disabled only one thread per enabled core is enabled Active Processor Cores Number of cores to enable in each processor package Execute Disable Bit XD can prevent certain classes of malicious buffer overflow attacks when combined with a supporting OS Windows Server 2003 Sp1 Windows XP SP2 SuSE Linux 9 2 RedHat Enterprise 3 Update 3 EIST Enable Disable...

Page 36: ...GATM User s Manual 4 9 Local x2APIC Enable Local x2APIC Some 0Ses do not support this LAN Configuration Wake on LAN Enable or disable integrated LAN to wake the system LAN Boot ROM Enable or disable integrated LAN Boot ROM PXE function ...

Page 37: ...BIOS Setup Information PEB 2772AVGATM User s Manual 4 10 Chipset Configuration Memory Configuration ...

Page 38: ...Display Select the video Device which will be activated during POST This has no effect if external graphics present Secondary boot display selection will appear based on your selection VGA modes will be supported only on primary display Choices CRT LVDS CRT LVDS CRT HDMI LVDS HDMI LVDS Panel Type Select LCD Panel used by internal Graphics by selecting the appropriate setup item Choices 800x600 102...

Page 39: ...n SATA Controller s Determines how SATA controller s operate Choices Enabled Disabled Launch Storage OpROM Enable or disable boot option Launch Storage devices with option ROM Choices Enabled Disabled SATA Mode Determines how SATA controller s operate The choice IDE AHCI RAID ...

Page 40: ... Manual 4 13 USB Configuration Legacy USB Support Enable Legacy USB support AUTO option disables legacy support if no USB devices are connected DISABLE option will keep USB device available only for EFI applications Choices Enabled Disabled AUTO ...

Page 41: ...on PEB 2772AVGATM User s Manual 4 14 PCH USB Configuration USB Ports Per Port Disable Control each of the USB ports disabling Choices Enabled Disabled USB Port 0 6 Disable Disable selected USB port Choices Enabled Disabed ...

Page 42: ...BIOS Setup Information PEB 2772AVGATM User s Manual 4 15 SIO Configuration ...

Page 43: ...s Choices 3F8 2F8 3E8 2E8 Interrupt Choices 3 4 5 11 On Board Serial Port 3 Choices Enabled Disabled Base I O Address Choices 3F8 2F8 3E8 2E8 Interrupt Choices 3 4 5 11 On Board Serial Port 4 Choices Enabled Disabled Base I O Address Choices 3F8 2F8 3E8 2E8 Interrupt Choices 3 4 5 11 Watch Dog Timer Select Choices Disable 15secs 30secs 1min 2mins 3mins Case Open Control Choices Enabled Disabled Po...

Page 44: ...BIOS Setup Information PEB 2772AVGATM User s Manual 4 17 Hardware Monitor Smart Fan Control ...

Page 45: ...User s Manual 4 18 SYS Smart Fan control Smart Fan Mode select Choices Full Speed Thermal Cruise Mode Fan Speed Cruise Mode Serial Port Console Configuration Console Redirection Console Redirection Enable or Disable Choices Enabled Disabled ...

Page 46: ...he preferred terminal type for out of band management The next best choice is VT100 and then VT100 See above in console Redirection Settings page for more Help with Terminal Type Emulation The choice VT100 VT100 VT UTF8 ANSI Bits Per second Select serial port transmission speed The choice 9600 19200 57600 115200 ...

Page 47: ...me and or when entering the BIOS setup program Some systems have a single password while many newer ones now have two a supervisor and a user password Set Supervisor User Password Set or Clear Supervisor Password Supervisor User Hint String Enter to type Supervisor User Hint String Flash Controller Lock Lock all flash controllers The choice Enabled Disabled ...

Page 48: ...BIOS Setup Information PEB 2772AVGATM User s Manual 4 21 4 5 Boot Use this menu to specify the priority of boot devices ...

Page 49: ...OS setup utility with or without changes Exit Saving Changes Exit system setup after saving the changes Exit Discarding Changes Exit system setup without saving the changes Load Setup Defaults Restore the User Defaults to all the setup options Discard Changes Discard Changes done so far to any of the setup options Save Changes Save Changes done so far to any of the setup options ...

Page 50: ...2 this chapter will be focusing on system integration issues in terms of BIOS setting and OS diagnostics 5 1 Hardware Quick Installation There are two methods to connect the power of PEB 2772 which are 12V DC Jack 4 Pins 12V DC input It s able to be chosen either one for PEB 2772 Can be referred as the picture shows blew 4 Pin 12V DC input J24 12V DC Jack input J29 Please do not connect both power...

Page 51: ...g any time when system appears to be unstable in boot up sequence 5 2 FAQ Question I forget my password of system BIOS what am I supposed to do Answer You can simply short 2 3 pins on J22 to clean your password Question I cannot boot up my system Answer Please make sure all the setups were followed the instruction in User s manual Unplugged any other add on device to isolate the possibility of ext...

Page 52: ...ference System Memory Address Map Memory Area Size Description 0000 003F 1K Interrupt Area 0040 004F 0 3K BIOS Data Area 0050 006F 0 5K System Data 0070 0566 19K DOS 0567 0FE0 41K Program Area 0FE1 9DBF 567K Available First Meg Conventional memory end at 624K 9FC0 9FFF 1K Extended BIOS Area A000 AFFF 64K VGA Graphics B000 B7FF 32K Unused B800 BFFF 32K VGA Text C000 CEFF 60K Video ROM CF00 EFFF 132...

Page 53: ...ult Use IRQ 0 System ROM System Timer IRQ 1 System ROM Keyboard Event IRQ 2 Unassigned Usable IRQ IRQ 3 System ROM COM2 IRQ 4 System ROM COM1 IRQ 5 Unassigned Usable IRQ IRQ 6 System ROM Diskette Event IRQ 7 Unassigned Usable IRQ IRQ 8 System ROM Real Time Clock IRQ 9 Unassigned Usable IRQ IRQ 10 Unassigned Usable IRQ IRQ 11 Video ROM Usable IRQ IRQ 12 System ROM IBM Mouse Event IRQ 13 System ROM ...

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