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PortionPro Rx PPRX1700, User Manual

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PortionPro Rx PPRX1700 User Manual Download Page 26

22

Alert Codes and Troubleshooting 

To help you keep your PortionPro Rx running 
smoothly, an alert code will display on your LCD 
screen and a subtle tone will sound to let you know 
of issues that may need attention, such as refilling 
the food bin.

See the underside of your PortionPro Rx food bin 
lid for the quick reference Troubleshooting Guide as 
shown to the right.

Continue reading for more information about each 
alert code and the solution steps that should resolve 
the cause.

If you need further assistance after trying  
the solution steps listed, call 877-VET-PPRx 
(877-838-7779) or  email support@VetInnovations.
com. You can also visit portionprorx.com.

6  

Troubleshooting 

Error codes flash 

between these 

two screens 

Alert Code Guide

Code Cause 

Solution

 

1 

 

Food Bin Empty 

Refill food bin.

 

2

 

Power Lost 

Food not delivered during 

 

 

 

outage. Feed pet if necessary.

 

3

 

Tag-Feeder 

Battery may be dead or

 

 

 

 

Connection Lost  

tag may be lost. Check tag. 

 

 

4 

 

Bowl Full 

Clear food from food    

 

 

 

gate area.

 

5

 

Bowl Door Jam 

Clear obstruction and/   

 

 

 

or clean bowl door tracks.

 

6

 

Food Jam 

Clear jam in food  

 

 

 

belt system.

 

7

  

Food Belt 

Ensure food belt system  

 

 

System Missing 

is properly installed.

 

8 

 

Tag Battery Low 

Replace tag as soon  

 

 

 

as possible.

Summary of Contents for PPRX1700

Page 1: ...e Prescribed Solution for Accurate Chaos Free Pet Feeding User Manual Model PPRX1700 Read all instructions carefully before using your new PortionPro Rx Please keep this guide in a handy spot for future reference ...

Page 2: ... feeder base components other than lifting out removable parts for cleaning as specified in this manual PortionPro Rx is intended for use by dogs and cats only Dogs and cats using the PortionPro Rx should be more than 8 weeks of age and weigh more than 2 lbs The PortionPro Rx has been designed for dogs weighing up to 65 lbs Do not use the PortionPro Rx for other than intended use Do not place the ...

Page 3: ...ials Use soft damp cloths and mild soaps for cleaning Avoid contact with moving PortionPro Rx parts e g the food belt when it is dispensing food Do not allow small children or pets to chew on any parts of the PortionPro Rx Do not attempt PortionPro Rx repairs yourself Call Vet Innovations at 877 VET PPRx 877 838 7779 for assistance If an extension cord is needed use only UL approved cords Do not m...

Page 4: ...o 5 pm EST Email Email Vet Innovations technical specialists at support VetInnovations com Write Vet Innovations Inc Suite West 267 Spielman Highway Burlington CT 06013 Web For additional information or to contact us via our websites please visit portionprorx com vetinnovations com Contact Us iv ...

Page 5: ...Key Definitions 4 Operating Guide 7 Getting Started 7 Programming Your PortionPro Rx 8 Pairing a Tag to the PortionPro Rx 11 Tips and Terms Plus Additional Programming Options 14 Acclimation Guide 17 Alert Codes and Troubleshooting 22 Care and Cleaning 28 Warranty 30 ...

Page 6: ...wl Receptacle I Feeder Base J Power Supply K Tag L LCD Screen M Button N Button O Button P Food Belt System Q Food Belt R Food Belt Cartridge S Food Gate T Bowl Door Tracks U Food Clean out Cavity V Cord Wrap Spools W Power Input Socket X Power Input Pin Y Power Adapter with Plug Z Belt Release Button A D F E I L E M N O ...

Page 7: ...15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation US Patents and Patents Pending A B C D E G H I J K W Z Y X P Q R S T U V Top View Bottom View I ...

Page 8: ...Reset This function allows you to reset the computer chip in your PortionPro Rx while retaining all existing settings See page 14 for instructions Control Panel Area on the top left side of the feeder that includes the three button navigation panel and LCD screen with indicators to provide you with setup options and ongoing PortionPro Rx operating information Control Panel Buttons The three naviga...

Page 9: ...d Bin Holds dry cat or dog food with about a 30 cup capacity Food Bin Lid Fits on top of the food bin and clicks into place to protect food and feeder parts from dust and debris while preventing access by pets Food Gate The swinging flap covering the opening between the food belt system and the bowl The food gate prevents the assigned pet from stealing excess food by blocking access to the food bi...

Page 10: ...g as set up Tag Pet collar tag with patented Pet Field Communication PFC technology An embedded chip enables each tag to either be assigned or unassigned to a particular PortionPro Rx feeder controlling individual pet access to food in an individual PortionPro Rx Total Cups of Food Per Day Available total daily food quantities range in 1 8 cup increments from cup to 3 cups and in cup increments fr...

Page 11: ...od bin lid by inserting the lid tab into the top of the food bin and snapping the lid closed on the right side near the finger grips The lid will remain in place until you squeeze both finger grips together to remove it 4 Insert the food bowl by using the finger grip tab to place the bowl into the food bowl receptacle Press down to ensure it is fully seated in the opening Read All Instructions Bef...

Page 12: ...power supply into the power input socket on the bottom of the feeder base If necessary wrap extra cord around the cord wrap spools on the bottom of the feeder base Your PortionPro Rx will automatically enter programming mode when the power supply is initially plugged into a standard electrical outlet The LCD screen will appear as shown here until you program the device To program your feeder follo...

Page 13: ...inary experts agree cats should be fed 6 small meals per day Meal times are automatically spaced as follows 6 meals day meals dispensed every 4 hours beginning at the first meal time 4 meals day meals dispensed at the times you program 2 meals day meals dispensed at the times you program Set First Daily Meal Time Set the time for your pet s first meal of the day the same way you set the current ti...

Page 14: ...Day 24 Hour Period PortionPro Rx will divide the total cups of food per day equally among the number of daily meals For a Cat The total daily food amount can be set in 1 8 cup increments ranging from cup to 3 cups and in cup increments from 3 cups to 4 cups Press to select For a Dog If you set the feeder for 2 meals per day for a dog 4 cups is the maximum daily food total allowed If you select 3 m...

Page 15: ...ea When an unassigned pet approaches the bowl door will close Pairing A Pet Field Communication Tag to the PortionPro Rx The Next Select screen will prompt you to pair a collar tag for use by an assigned pet You need to have a tag for each pet in your home Note that all tags are the same unassigned until you assign them for use with a particular PortionPro Rx Follow these steps to assign a tag for...

Page 16: ...t these steps for one tag at a time If more than 1 unpaired tag is in range theLCDscreenwillreadERR When you are finished assigning or unassigning all tags press again to complete programming You re finished programming your PPRx The LCD screen will now display CLOSED MODE RUN or OPEN MODE RUN based on your selection along with the current time your selection of dog or cat setting and a food bowl ...

Page 17: ...at the lid tab slides into the slot near the LCD screen and the lid locks into place on the opposite side Final Steps To set up more than one PortionPro Rx in your home Separate PortionPro Rx feeders by a distance of at least 6 feet Repeat the previous programming steps for each PortionPro Rx Assign collar tags for each pet as you set up his or her PortionPro Rx Each assigned tag will only open th...

Page 18: ...feeder from the wall outlet wait a few seconds and then plug it back into the wall outlet The PortionPro Rx computer chip will reset yet it will retain all of your existing programmed settings Factory Reset This function allows you to erase all current settings programmed into your PortionPro Rx and clear its memory of any existing assigned collar tags This is especially important to do when repla...

Page 19: ... Mode To change between OPEN and CLOSED mode Enter the menu screen by pressing and holding for 2 seconds Scroll to MODE and press Use or to select either OPEN or CLOSED mode Press to confirm selection CLOSED mode means that your PortionPro Rx will operate with the bowl door closed unless an assigned pet comes within 2 feet OPEN mode means that your PortionPro Rx will operate with the bowl door ope...

Page 20: ... temporarily pause all operations of your PortionPro Rx including food dispensing and the bowl door open and close functions In the main menu screen use or to scroll to the word STOP When STOP blinks press Your PortionPro Rx is now in STOP mode and the LCD screen will turn off The button will glow red and the button will glow green NOTE After 5 minutes of inactivity while in the menu screen or any...

Page 21: ...se with it again Then try moving forward Pre Training Setup Tips Let your pet sniff and explore as you unpack and set up the PortionPro Rx Show an upbeat attitude and mannerisms when near the PortionPro Rx Make the feeder the place to be Interact with your pet while near the PortionPro Rx Put your PortionPro Rx in a low traffic area near an outlet Place the feeder back against a wall or cabinet so...

Page 22: ...around the PortionPro Rx along with the regular food 7 Most pets will quickly make friends with the new PortionPro Rx If your pet holds back stay positive and generous with praise treats and coaxing Once your pet eats readily from the PortionPro food bowl it s time to plug the feeder back in and move to Part 2 Use high quality low calorie food treats with veterinary supervision PART 2 It s normal ...

Page 23: ...ortionPro Rx bowl door to open 6 Encourage your pet to finish its meal from the PortionPro Rx food bowl Let him or her sniff and explore when the food bowl door opens Try topping the food in the feeder bowl with a treat or bit of wet food Stay calm and positive 7 Most pets will quickly connect the bowl door movement with a meal For a very timid pet see the suggestions on the next page 8 Keep unass...

Page 24: ...nt put in your pet s bowl for 3 days Remove the bowl after your pet eats from the feeder twice Congratulations For a Timid Cat or Dog Praise each step forward To start place your pet s current food bowl 5 feet away from the PortionPro Rx in CLOSED mode and the assigned collar tag on your pet Each day for 5 days move the pet s bowl 1 foot closer to the feeder Leave the bowl and feeder side by side ...

Page 25: ...t try swapping this routine for a toy toss or brushing And enjoy the freedom as PortionPro Rx takes over your feeding job If your pet sleeps in your bedroom they now might get up at night to go eat from the feeder so you may need to crack the bedroom door open The good news is you won t have to get up yourself for those late night early morning feedings If you re noise sensitive yes the PortionPro...

Page 26: ... assistance after trying the solution steps listed call 877 VET PPRx 877 838 7779 or email support VetInnovations com You can also visit portionprorx com 6 Troubleshooting Error codes flash between these two screens Alert Code Guide Code Cause Solution 1 Food Bin Empty Refill food bin 2 Power Lost Food not delivered during outage Feedpetifnecessary 3 Tag Feeder Battery may be dead or Connection Lo...

Page 27: ...the food bin and pressing down on the right side of the lid until you hear it snap securely into place 4 Press to resume normal operation of the PortionPro Rx Code 2 Cause Power lost Food not delivered during outage This alert code indicates that electrical power was lost and your pet has missed at least one meal If no meal is missed the alert will not sound If the power returns within an hour of ...

Page 28: ...lect settings on your PortionPro Rx and pair the new tag Your pet has not accessed the PortionPro Rx for more than 16 hours Check your assigned pet for any health issues that may be causing a loss in appetite and contact your veterinarian if necessary You may want to put your PortionPro Rx in STOP mode temporarily and feed your pet manually until any health issues are resolved To put your feeder i...

Page 29: ...l blocked the alert will resume 2 If the bowl door is NOT obstructed and the bowl door did not close on the first attempt the PortionPro Rx will automatically reattempt to close 5 minutes later If the bowl door closes successfully the alert code will clear 3 If food residue on the bowl door tracks is preventing the bowl door from closing use a damp soft cloth or sponge to clean the bowl door track...

Page 30: ...page 7 If the food belt system is installed check to make sure all parts of the system are attached and that the fully assembled system is snapped into place in the feeder base 3 When the food belt system is securely locked into position within the opening in the feeder base replace the food bin and food bin lid refilling the food bin if necessary Code 8 Cause Tag battery low Alert Code 8 will app...

Page 31: ... the PortionPro Rx and keep it there 8 Write down your existing settings for easy programming Perform a factory reset by first unplugging the feeder Next hold while plugging your PortionPro Rx back into the wall outlet Once the feeder is plugged in again release the button 9 All current settings will be erased and the LCD screen will display the original setup screen allowing you to select from th...

Page 32: ...he PortionPro Rx in STOP mode after you remove the food bowl and before you begin cleaning For STOP mode follow steps on page 16 To remove the food bin for cleaning Squeeze finger grips and lift up on the food bin lid to remove it 7 Care and Cleaning 1 2 Grasp the grip tab here and lift up on the food bowl to remove it Food clean out cavity is located here under the food bowl Pour any food left in...

Page 33: ...re replacing the food belt system in the feeder base Cleaning the PortionPro Rx Base Food Clean out Cavity Push excess kibble bits from the food bowl receptacle and food gate area through the food clean out cavity If needed use an old toothbrush for removing stubborn food residue and cleaning hard to reach areas such as the bowl door track Wipe away any residue with a clean damp sponge or cloth To...

Page 34: ... Innovations Inc warrants that your PortionPro Rx will be free of defects in materials or workmanship under normal home use for one year from the date of original purchase Please refer to the full warranty details on our website at PortionProRx com If needed you may order replacement parts for your PortionPro Rx anytime through PortionProRx com 8 Warranty ...

Page 35: ...31 31 Your Unique Prescribed Solution for Accurate Chaos Free Pet Feeding ...

Page 36: ... please visit portionprorx com vetinnovations com Vet Innovations Inc Suite West 267 Spielman Highway Burlington CT 06013 Contact us at support VetInnovations com or at 877 VET PPRx 877 838 7779 TM 2017 Vet Innovations Inc ...

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