SoundStation VTX 1000 with VSX 7400 or VSX 8400 Integration
Frequently Asked Questions
Rev. 6/04
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Voice-Only Calls using SoundStation VTX 1000
(unit is connected to the VSX system)
Can I dial a voice only call from the VSX series remote control?
Voice-only calls are dialed using the SoundStation VTX 1000 keypad.
Can I dial a voice-only call from the directory on the VSX video
conferencing system?
Yes. Depending on the installed configuration, voice-only calls can be dialed
from the VSX video user interface for a POTS call, an ISDN call or a VoIP call.
If, however, the user wants to dial a voice-only call on the SoundStation VTX
1000, the phone call must be placed from the conference phone keypad.
Can I use the conference phone if the video system is turned off?
Yes, the SoundStation VTX 1000 power source is independent of the
video system.
What happens when I press the mute button on the conference phone while
in a voice-only call?
The voice-only call is muted. The conference phone LEDs will turn RED. The
word “MUTE” will also appear on the display of the SoundStation VTX 1000.
If the video system is on “Near”, the mute icon will be displayed.
If I am in a voice-only only call, what happens if I adjust the volume on the
SoundStation VTX 1000?
The volume will adjust up and down. A volume bar will appear on the display
screen of the conference phone.
If I am in a voice-only call, what happens if I adjust the volume on the VSX
series remote control?
The volume on the SoundStation VTX 1000 is not adjusted. The volume will
be adjusted on the video system only.
If I am in a voice-only call, where does the sound come from for the phone
call participant?
The sound will come from the conference phone. Outside of a video call,
SoundStation VTX 1000 will work exactly the same way it does as
a stand-alone.
If I am in a voice-only call, what happens if I press hang-up on the VSX series
remote control?
Nothing will happen on the conference phone. However, the video system will
go to the “Place a Call” screen, or if you are already on the “Place a Call”
screen, it will place the video call.
When I receive a voice-only call, where does the ring come from?
The ring tone will come from the SoundStation VTX 1000.
When I receive a voice-only call and the VSX video conferencing system
is “asleep”, what happens on the video system?
Nothing happens on the video system when you receive a voice only call.
How do I answer a voice-only call?
Press the “Call” button to answer the phone.
Video Only Calls using VSX 7400 or VSX 8400
Can I dial a video call from the SoundStation VTX 1000 conference phone?
Yes. Simply enter the ISDN or IP number to call, using the "*" key for "dots"
in the IP address. Once the two endpoints are synchronized, a function will
appear on the SoundStation VTX 1000 interface, prompting the user to
"add video".
Can I dial a video call using the SoundStation VTX 1000 conference
phone directory?
The conference phone directory is used to dial only voice calls.
If I am in a video call only, can I mute the call with the VSX series
remote control?
Yes, you can mute the call with the VSX series remote control. On the video
system, a mute icon will appear on screen. On the conference phone, red lights
will indicate that the call is muted and the word “MUTE” will appear on
the display.
Connect. Any Way You Want.
What happens if I am not in a call, but I am muted?
On the video system, a mute icon will appear on the near video screen. On the
conference phone, red lights will indicate that the call is muted. The word
“MUTE” appears on the display.
If I am in a video call only, what happens if I adjust the volume on the
SoundStation VTX 1000?
The volume is not adjusted on the video system. The ring volume will be adjust-
ed on the conference phone, and the far site will hear the ringing as you adjust
the volume.
If I am in a video call only, what happens if I adjust the volume on the VSX
series remote control?
The volume of the far side voice-only will adjust up and down. The volume
slider bar will appear on the video screen as you are changing the volume.
If I am in a video call only, where does the sound come from?
The sound will come from either the integrated sound system of the VSX 7000
or auxiliary speakers attached to the VSX 7400 or VSX 8400.
If I am in a video call only, what happens if I press the on/off hook button on
the conference phone?
Nothing happens to the video system. You will hear a dial-tone from the confer-
ence phone as it goes on-hook since it is not part of the video-only call. The far
site will also hear the dial-tone.
When receiving a video only call, where does the ring come from?
The ring tone will come from either the integrated sound system of the
VSX 7000 or auxiliary speakers attached to the VSX 7400 or VSX 8400.
When receiving a video only call, how do I answer the call?
If the system is set to auto-answer, there is no action required. If the system
is not set to auto-answer, the user will be prompted to choose "Yes" or "No" to
answer the call on the VSX user interface.
© 2004 Polycom,Inc. All rights reserved.
Polycom and the Polycom logo design are registered trademarks and SoundStation VTX 1000 and VSX are trademarks of Polycom, Inc. in the
U.S. and various countries.
All other trademarks are the property of their respective companies. Specifications are subject to change without notice.
