MAXCS 7.5 Polycom SoundPoint User Guide
Page 2
Make Outgoing Calls
To place a call, press
New Call
, lift the handset, or press
Speaker
and start dialing.
If you have a headset connected, press
Headset
and start dialing.
To place a call from an entry in your Directory (more on the Directory on
page 3),
1
Press
Directories
. Select
Contact Directory
.
2
Select the entry and press
Dial
.
To place a call from an entry in your Call List,
1
Press
Directories
. Select
Call Lists
.
2
Select either
Missed Calls
,
Received Calls
, or
Placed Calls
.
3
Choose an entry and press
Dial
.
Place Calls on Hold
To place an active call on hold,
1
Press
Hold
.
2
To retrieve the call, press
Resume
.
Transfer Calls
Note:
When transferring calls to or from a Polycom phone, in some scenarios the Caller ID will show as your caller ID
instead of that of the original call.
The method for transferring a call will vary, depending upon your intent:
•
When transferring a call to a live person and you want to intro-
duce the call before switching it over, use what is commonly
referred to as a
Supervised
transfer.
•
In all other scenarios, we recommend that you perform a
Blind
transfer instead of a Supervised transfer. This includes transfers
to Workgroup queues, voicemail systems, and so on.
Supervised Transfers
1
While on a call, press
Transfer
. The call is placed on hold.
2
Call the person to whom you want to transfer this call.
3
After speaking with the recipient, press
Transfer
again.
To cancel a transfer, press
Cancel
. You will automatically reconnect with the call.
Blind Transfers
1.
While on a call, tap
Transfer
. The call is placed on hold.
2.
Tap
More
. Tap
Blind
.
