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Voyager Office Base
(accessory)

Bluetooth headset system for
computer and desk phone

User Guide

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Summary of Contents for Voyager Office Base

Page 1: ...Voyager Office Base accessory Bluetooth headset system for computer and desk phone User Guide ...

Page 2: ...ase overview 6 Accessories 6 Load software 7 Update firmware 7 The basics 8 Adjust volume 8 Make answer end calls 8 Launch Microsoft Teams Teams model only 8 More Features 10 Voice assistant smartphone feature 10 Change your default line 10 Troubleshooting 11 Headset 11 Desk phone 12 Softphone 12 Support 14 2 ...

Page 3: ...t use 1 Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue 2 Put your base into pair mode by pressing and holding the Bluetooth pairing button on the back of your base for 2 seconds until the display panel s Bluetooth icon flashes blue and red Pairing is successful when you hear pairing successful and base connected and the display panel s Bluetoot...

Page 4: ...et to answer or end calls B Desk phone standard USE Connect one end of the telephone interface cable to the back of the base Disconnect the handset coil cord from the base of the desk phone and re connect it to the telephone interface cable junction box Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone IMPORTANT Cisco phones use configu...

Page 5: ...T Cisco phones use configuration D on the bottom of the base Most other phones use default configuration A The minimum recommended separation between your desk phone and the base is 6 inches The minimum recommended separation between the base and computer is 12 inches Incorrect position can cause noise and interference problems NOTE Headset cradle may vary but function is the same Position Your Ba...

Page 6: ... listening volume 5 Charging LED 12 Desk phone speaking volume 6 USB port 13 Desk phone configuration switch 7 Power jack 1Electronic hookswitch cable EHS cable Electronically and automatically answers ends a desk phone call Enables remote call control with your headset 2HL10 lifter Automatically lifts handset and returns it to the cradle Enables remote call control with your headset Overview Base...

Page 7: ...s Hub App Keep your firmware up to date to improve performance and add new features to your Poly device Update your firmware using your computer with Poly Lens App Download at poly com lens While updating firmware Do not use your Poly device until the update is complete Disconnect your Poly device from paired devices such as phones tablets and computers Do not start a second update from a second d...

Page 8: ...just the switch A G A works for the majority of desk phones D works for Cisco phones 2 Dial from your softphone or desk phone Answer or end a call To answer or end a call choose Tap the headset Call button Computer or desk phone Tap the corresponding Audio button Desk phone only If you don t have an HL10 lifter or EHS cable Press the phone s Headset button or manually remove the handset when answe...

Page 9: ... your computer When the base s Teams button LED pulses purple tap to join your meeting When the base s Teams button LED is solid purple tap to view your Teams notifications NOTE Teams model and Teams desktop application required Teams mobile application is not supported 9 ...

Page 10: ...the phone prompt to activate voice dialing search and other smartphone voice controls ATTENTION Voice assistant is only active when your headset is out of base range and paired to a smartphone Change the default outbound phone line audio channel in Poly Lens App More Features Voice assistant smartphone feature Change your default line 10 ...

Page 11: ...set to a higher setting if necessary Adjust the headset s listening volume See Adjust volume If the volume is still too low adjust the desk phone listening volume on the base See Adjust volume Can I connect my headset to a mobile phone and the base at the same time Yes your headset remembers up to 8 devices but connect to up to 2 devices at a time That includes your base I hear static Make sure th...

Page 12: ...that the headset is paired to your smartphone See Voice assistant The handset lifter is installed but does not lift the handset Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base When I dial from my softphone application nothing happens Ensure your headset is charged Ensure your headset is paired to the base See Pair headset to base Ensure that Poly Len...

Page 13: ... your headset to your PC speakers Click OK to confirm your change For Mac OS X Choose Apple menu System Preferences and click Sound Click Output and then select Internal Speakers or your speaker choice Teams model only How do I interact with Microsoft Teams Tap the headset Call button or your base s Teams button to quickly open and use Microsoft Teams See Launch Microsoft Teams Set your target sof...

Page 14: ...n Lane Part 1st Floor Maidenhead SL6 3UD United Kingdom 2021 Plantronics Inc All rights reserved Poly the propeller design and the Poly logo are trademarks of Plantronics Inc Bluetooth is a registered trademark of Bluetooth SIG Inc and any use by Plantronics Inc is under license All other trademarks are the property of their respective owners Manufactured by Plantronics Inc Model ID Base CB7222 CD...

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