4 Plug the USB-C cable back into your device.
The device clears all saved settings and logs and reboots.
If you use an optional Bluetooth remote control, you must pair it again with your Poly Studio R30 device using Poly Lens
Desktop.
Factory Restore Poly Studio R30
Factory restore the Poly Studio R30 personal video bar to resolve potential issues or if your device is unresponsive.
Warning:
A factory restore completely erases the system’s flash memory and restores your device to the factory
software version.
Task
1 Unplug the power from your device.
2 Insert a straightened paper clip through the reset pinhole on the bottom of the Poly Studio R30 device to press the
reset button.
3 Hold the reset button with the paperclip and reconnect the power supply to turn the system on.
4 Continue to hold the restore button for 3 seconds.
The device LED pulses amber until the factory restore is complete.
Restart Your Device
If you encounter issues with your device, you can manually restart it.
You can also reset your device from Poly Lens Desktop by selecting Settings > Admin > Restart Device.
Task
» Unplug the power cable from the device and plug it back in.
You may need to reselect the device as the default audio and video device for your video conferencing application.
Using the Remote Control
With the optional Poly Bluetooth remote control, adjust the Poly Studio R30 camera and manage other features.
Related reference
Poly Studio R30 Remote Control Features
on page 12
Poly Studio R30 Remote Control Features
The Poly Studio R30 USB video bar supports a optional low-energy Poly Bluetooth remote control, which you can pair
from the Poly Lens Desktop.
By default, Poly Studio R30 enables the tracking function, which provides a hands-free experience except for basic buttons
like volume, mute, answer, and hang-up.
The remote control sleeps if it’s inactive for 30 seconds. Press any key or move it to wake it up.
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