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4 Plug the USB-C cable back into your device.

The device clears all saved settings and logs and reboots.

If you use an optional Bluetooth remote control, you must pair it again with your Poly Studio R30 device using Poly Lens 
Desktop.

Factory Restore Poly Studio R30

Factory restore the Poly Studio R30 personal video bar to resolve potential issues or if your device is unresponsive.

Warning: 

A factory restore completely erases the system’s flash memory and restores your device to the factory 

software version.

Task

1 Unplug the power from your device.
2 Insert a straightened paper clip through the reset pinhole on the bottom of the Poly Studio R30 device to press the 

reset button.

3 Hold the reset button with the paperclip and reconnect the power supply to turn the system on.
4 Continue to hold the restore button for 3 seconds.

The device LED pulses amber until the factory restore is complete.

Restart Your Device

If you encounter issues with your device, you can manually restart it.

You can also reset your device from Poly Lens Desktop by selecting Settings > Admin > Restart Device.

Task

» Unplug the power cable from the device and plug it back in.

You may need to reselect the device as the default audio and video device for your video conferencing application.

Using the Remote Control

With the optional Poly Bluetooth remote control, adjust the Poly Studio R30 camera and manage other features.

Related reference

Poly Studio R30 Remote Control Features

 on page 12

Poly Studio R30 Remote Control Features

The Poly Studio R30 USB video bar supports a optional low-energy Poly Bluetooth remote control, which you can pair 
from the Poly Lens Desktop.

By default, Poly Studio R30 enables the tracking function, which provides a hands-free experience except for basic buttons 
like volume, mute, answer, and hang-up.

The remote control sleeps if it’s inactive for 30 seconds. Press any key or move it to wake it up.

12

Summary of Contents for Studio R30

Page 1: ...Poly Studio R30 User Guide 2 0 0 May 2022 3725 69381 002A ...

Page 2: ...tudio R30 9 Set Poly Studio R30 as the Default Audio and Video Device 9 Configuring Poly Studio R30 Using Poly Lens Desktop 9 Download and Install the Poly Lens Desktop App 9 Initialize Your Device Using the Setup Wizard 9 Pair Poly Studio R30 with a Bluetooth Device 10 Tracking Modes 10 Updating Firmware 11 Reset Your Device 11 Factory Restore Poly Studio R30 12 Restart Your Device 12 Using the R...

Page 3: ...te an account to access Poly support personnel and participate in developer and support forums You can find the latest information on hardware software and partner solutions topics share ideas and solve problems with your colleagues The Poly Partner Network is a program where resellers distributors solutions providers and unified communications providers deliver high value business solutions that ...

Page 4: ...ncludes automatic speaker tracking and group framing presenter mode and conversation mode Optional Bluetooth remote control Network based device management Poly Lens integration Certification by multiple platforms phase by phase see latest Data Sheet for details Note Poly Studio R30 supports 4K video when you have the following Software client or conferencing platform that supports 4K Monitor that...

Page 5: ...n When you plug in the power cord the device turns on Poly Studio R30 LED Status Indicators Your device provides an LED above the camera to help you understand the device s behaviors The following table lists each LED and its associated status Poly Studio R30 LED Status Indicators Color and Pattern Description Solid white One of the following Powered on and ready Out of a call and idle Attached to...

Page 6: ... rooms For the best video conferencing experience Poly highly recommends to use the USB cable that comes with Poly Studio R30 to connect to your PC or device Note Poly Studio R30 supports 4K video when you have the following Software client or conferencing platform that supports 4K Monitor that supports 4K resolution USB 3 0 cable PC capable of 4K graphics with USB 3 0 port if using software clien...

Page 7: ...ing from the camera view light sources tables chairs walls busy decorations and the floor To avoid funny effects wear clothes that contrast with the background instead of blending into it and make sure nothing in the background seems to stick out of anyone s head Avoid glossy tabletops strong colors or bold wood grain in the room The best table surface color is a flat satin finish in neutral gray ...

Page 8: ... Feature Description Visual and audio notifications LED indicators let you know when status changes functions work and whether features are enabled In most cases an audio tone accompanies the LED changes Built in speaker and microphone Poly Studio R30 has an integrated speaker and microphone that enable you to hear audio and speak without having to use a headset Powerful sound detection The microp...

Page 9: ...Save Important Make sure you use the same Poly Studio R30 audio source For better audio quality if you connect the Poly Studio R30 device to a computer over USB and Bluetooth at the same time make sure you use the USB option for both audio input and output of your meeting Note Some video conferencing applications mirror your video automatically which may invert the video parameters on your video T...

Page 10: ... Next or Skip for the provisioning settings the Complete page displays with only a Back or Finish option You must select Finish to apply the configuration Pair Poly Studio R30 with a Bluetooth Device Connect Poly Studio R30 via Bluetooth to your mobile phone computer or laptop or tablet to use Poly Studio R30 as the speaker and microphone for your paired device Before you pair you must turn on Blu...

Page 11: ...hat has not been fully tested or supported When there s a continuous and well balanced conversation between two participants in the meeting the device s camera moves to conversation mode from the group view Note that the following scenarios don t evoke conversation mode One of the speakers talks too little or too much Both speakers talk at the same time More than two speakers talk while taking tur...

Page 12: ...s amber until the factory restore is complete Restart Your Device If you encounter issues with your device you can manually restart it You can also reset your device from Poly Lens Desktop by selecting Settings Admin Restart Device Task Unplug the power cable from the device and plug it back in You may need to reselect the device as the default audio and video device for your video conferencing ap...

Page 13: ...store a camera setting Short press to load a camera setting The buttons only work when the tracking mode is off 6 Mute Unmute Mutes or unmutes the microphone Long press the button to set the remote control ready for pairing 7 Bluetooth Long press to enable other Bluetooth devices to find the device 8 Tracking Mode Enables or disables the tracking mode 9 Answer Answers an incoming call or holds res...

Page 14: ... connect it to a computer over USB and to a phone over Bluetooth When connected via Bluetooth Poly Studio R30 works as an audio device Task 1 On the remote control long press Bluetooth to enable pairing mode The device blinks alternate blue and white with a short tone 2 On your device enable Bluetooth and select Poly Studio R30 from the list of available devices The LED indicator glows solid blue ...

Page 15: ...Turn off the tracking mode before you use camera presets Task Press the 1 or 2 button on the remote control to load the camera preset for the corresponding button 15 ...

Page 16: ...HELP poly com support Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 United States 2022 Poly Bluetooth is a registered trademark of Bluetooth SIG Inc All trademarks are the property of their respective owners 15 ...

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