7
B. Troubleshooting Worksheet
If none of the troubleshooting solutions
worked, please fill in the following informa-
tion and either contact your participating
Polaris dealer or our Customer Service
Department at 1-800-VAC-SWEEP (USA
and Canada only) or (760) 599-9600.
In order to provide faster and more conve-
nient service, have the following information
available at the time of your call or when
taking the Polaris in for service.
1.
Serial #:
____________________________
(See page 2 for the location of the serial #.)
2.
Is the hose the proper length?
(See page 3.)
■
■
Yes
■
■
No
Length of the sweep hose:____________
Length of the float hose:______________
3.
Is the filter connector clear of debris?
(See Solution 5b on page 6.)
■
■
Yes
■
■
No
4.
Are there any broken tabs on the
mechanism?
■
■
Yes
■
■
No
To drain the body bottom, discon-
nect both the float hose (#27), or
the float hose extension (#25) if
installed, and the sweep hose
(#17) from the surface module.
Remove the two phillips-head
screws (#14) on the bottom of
the surface module. Remove the
surface module top (#1) and the
mechanism (#2). Remove the
drain plug (#10) from the front of
the body bottom and drain the
water. Reinstall the drain plug,
mechanism, top, two screws,
and hoses.
3. Unscrew the pressure relief valve
(#30) to expose the holes on the
side of the valve. Adjust it in or out
until the surface module levels off.
Problem:
The float hose remains coiled.
Solution:
1. See “Polaris 165 does not clean
the entire pool”.
2. Lay the float hose out straight in
the sun to remove the coils.
Problem:
Surface module moves too fast.
Solution:
1. Feel around the pressure relief
valve (#30). If it is releasing
excess water, try removing one
of the eyeball regulators (#33)
from another return line. If this
causes the Polaris to move too
slowly, reinstall the eyeball regu-
lators and go to the next step.
2. Unscrew the pressure relief valve
(#30) to expose the holes on the
side of the valve. Adjust it until
the surface module slows down.
3. Verify that the water pressure is
between 5 and 10 psi. A pressure
tester (part #6-113-00) is available
through your participating
Polaris dealer.
Problem:
Bag does not stay on the
pool floor.
Solution:
1. Check that the bag (#23) has been
installed correctly, see page 4.
2. Check for air bubbles around the
jet body assembly (#18).
If bubbles are present, there may
be air entering the plumbing line.
Contact a pool professional.
3. The flow of water through the
Polaris 165 could be too high.
See “Surface module moves
too fast”.
